BERKELEY, Calif., November 21, 2024 – Krisp Technologies, Inc., the world’s first AI-powered Voice CX platform provider, has partnered with 8×8 to deliver Krisp’s cutting-edge voice AI applications to joint 8×8 customers through the 8×8 Technology Partner Ecosystem.
This new partnership expands the availability and accessibility of Krisp’s AI-powered applications for joint 8×8 customers, including:
- Bidirectional noise and voice cancellation – Eliminates background noise and voices in real time
- AI Live Interpreter – Enables instant language interpretation
- AI Accent Localization – Adapts accents for improved comprehension
With Krisp, joint 8×8 customers can now further boost call quality, productivity, and customer satisfaction like never before.
Krisp’s Voice AI drives real-time communication enhancements on the 8×8 platform, boosting AHT, CSAT, and ESAT scores. Features like AI Live Interpreter and Accent Localization empower agents globally to work more efficiently, achieving higher comprehension and satisfaction.
“Organizations are rapidly adopting AI to elevate customer interactions,” said Sue Fernand, Sr. Director of Business Development at 8×8. “By partnering with Krisp and integrating its voice AI, our customers enjoy enhanced call quality and comprehension, empowering agents and customers to communicate effortlessly.”
“We are thrilled to join the 8×8 Technology Partner Ecosystem,” said Robert Schoenfield, Krisp’s EVP of Licensing and Partnerships. “8×8 is dedicated to delivering exceptional quality for their customers, and Krisp amplifies this commitment with Voice AI that enables clearer, more productive interactions for contact centers globally.”
8×8 and Krisp customers can now access the integrated application here.
About Krisp
Founded in 2017, Krisp pioneered the world’s first AI-powered Voice Productivity software. Krisp’s Voice AI technology enhances digital voice communication through audio cleansing, noise cancelation, accent localization, and call transcription and summarization. Offering full privacy, Krisp works on-device, across all audio hardware configurations and applications that support digital voice communication. Today, Krisp has transcribed over 20 million calls and processes over 75 billion minutes of voice conversations every month, helping businesses harness the power of voice to unlock higher productivity and deliver better business outcomes.
Learn more at www.krisp.ai
