Krisp removes background voices and noises in calls, improving CSAT and AHT in all customer interactions.
Noise Cancellation
Nothing stands in the way of clear customer conversations. Krisp’s virtual microphone and speaker ensure that only an agent’s voice is heard clearly—free from disruptive background noises—and also blocks anything but the customer’s voice from being heard on the agent’s end, too.
Background
Background Voice Cancellation is a breakthrough audio technology that detects and
cancels all other nearby human voices, resulting in only the primary speaker’s voice
in
the conversation.
Whether you are working from home, from the office, or a noisy cafe, other people’s
voices will be eliminated reducing the distractions and resulting in more
professional
calls.
Challenge
Customer noise complaints soared to an all-time high when agents were required to work from home during the COVID-19 pandemic, which created an unpredictable, challenging, and oftentimes noisy work environment for them.
Solution
Krisp’s AI-powered noise cancellation technology seamlessly integrated with the agents’ equipment and headsets, allowing them to focus more on customer needs and less on background distractions.
"We frequently refer to Krisp in internal meetings as ‘working like magic. Agents, their managers, and customers are all ecstatic and happy, and the difference is black and white.”
"Krisp’s technology supports our vision of leveraging AI to deliver better experiences for our clients’ customers. Our group is committed to driving grounded innovation through partnerships that empower CX improvement, and Krisp is a valued partner on this roadmap.”
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