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Automatic post-call scoring, compliance monitoring, and performance insights across every conversation.
100% of calls analyzed
No manual review required
No CCaaS integration needed 
Manual QA reviews a fraction of calls, so coaching gaps, compliance misses,
and quality issues stay invisible until it's too late.
Every capability of voice analytics is designed as a configurable framework for contact centers, not a fixed model. Teams define what good looks like, and Krisp applies it to every call.
Automated scoring covers 100% of calls. Your QA team can drill in, verify scores, and override where their judgment calls for it. Automated scoring handles the scale; reviewers focus where it matters.
Fully customizable scoring criteria aligned to your QA standards Structured scorecard evaluations with per-question justifications Score, transcript, summary, and recording in one view
When every call is scored, patterns become visible. Supervisors track quality over time and identify coaching opportunities based on real data from voice analytics, not a handful of reviewed calls.
Trends by agent, team, and time period Filter by score, call type, or quality dimension Coaching grounded in patterns, not spot checks
Compliance rules are applied to every call after it ends. Each potential issue is flagged with the exact transcript moment where it occurred, so teams can review in context and act, not reconstruct weeks later in an audit.
Customizable rules aligned to your policies and regulations Each flag linked to the exact transcript moment Every call covered, not just the sampled ones
100% of calls analyzed. Different teams use that visibility differently.
Evaluate more.
Review less manually.
Full-coverage scoring without adding headcount.
Consistent scoring across all agents Scorecard evaluations with per-question justifications Score, transcript, and summary in one view
Quality data,
not quality impressions.
Track trends across every call, not a sample.
Trends by agent, team, and time period Automatic call dispositions for consistent categorization data Coaching decisions grounded in patterns
From periodic audits to
continuous oversight.
Violations flagged post-call on every call,
not weeks later.
Customizable rules per regulatory environment Each flag linked to the transcript moment Configurable data retentionFull visibility into call quality, without data exposure risk.
Visit our trust centerGetting started
Install Krisp
One install on agent devices. Works across all CCaaS and softphone platforms.
Configure your quality standards
Set your scoring criteria, compliance rules, and QA scorecard questions from the admin portal.
Go live
Every call is analyzed post-call from day one. No calibration period, no ramp time.
Review and act
Scores, summaries, compliance flags, and trends appear in the admin portal after each call.
Krisp acts as a smart layer between the agent's headset and any softphone. Speech Analytics works through the same layer. No per-platform integration required.
Customers
“We are proud to partner with Krisp to further our shared vision of amplifying the human touch with real-time AI.”
“Krisp creates wins for our customers, company, and team members. It enables higher-quality interactions, unlocks new opportunities for our agents, and drives real productivity gains.”
“By removing background noise and reducing friction, Krisp allows our agents to focus fully on delivering the empathy, cultural understanding, and high‑quality service that set South Africa's BPO industry apart.”
“Krisp's real-time Noise Cancellation and Accent Conversion strip away background noise and communication challenges, so our associates can focus on what matters—delivering resolutions, with empathy and speed.”
“Krisp has been instrumental in enhancing our communication clarity and productivity. Krisp has truly become an indispensable tool in our daily operations.”
“Krisp has been a game-changer for The Office Gurus, transforming our Call Center operations. Its Noise Cancellation technology has eliminated noise complaints, significantly enhanced the customer experience, and driven exceptional CSAT scores.”
“Our partnership with Krisp enhances our ability to respond with empathy to the customer. By leveraging AI tools to support voice-based interactions, Startek delivers a superior voice-based experience.”
“Krisp elevates the professionalism of our calls. Our agents love having the product: it’s easy to install, easy to use, and provides peace of mind.”
“Krisp’s technology supports our vision of leveraging AI to deliver better experiences for our clients’ customers.”
Krisp Speech Analytics helps contact centers move from limited sampling to consistent, data-driven oversight across every call.
