Krisp employs information security policies and there is an executive-level commitment to implement and follow the policies throughout the organization.
Information Security program is lead by the Head of Security @ Krisp.
You can download the SOC-2 Type II audit executive summary from here.
Please contact firstname.lastname@example.org if you would like to review the full report.
Our company is actively building two apps – Krisp and Krisp Phone. These apps are built for different use cases, have different architectures, and store different customer data.
Krisp (Windows and Mac) is a desktop app which removes background noise while the user is doing calls, video meetings, making recordings or podcasts using their favorite apps (Zoom, Skype, Loom, Squadcast, etc). Krisp is designed as a virtual microphone and speaker and hence can plug into any other app. Krisp processes all voice audio data on the end user’s machine. This data never leaves the user’s machine.
Krisp stores the following customer data in its cloud:
Krisp Phone (iOS), by design, is a mobile dialing app. It places calls on your behalf and connects to conference meetings or directly to phone numbers. To place these calls we use twilio.com which is known to have implemented best-in-class enterprise security practices and holds the best security certifications out there. Thus, when you use Krisp mobile app your voice data is sent to Twilio’s servers and then goes through necessary hops until it reaches the necessary end-service (e.g. Zoom or Google servers). With this architecture, Krisp backend never sees your voice data. Your voice data is never recorded or analyzed on Twilio servers (unless you opted in for it). Krisp Phone app stores the call history made, including “from & to” phone numbers as well as “time & duration” (stored at Twilio).
TLS 1.2 is enforced throughout all our services (no exception).
All production databases and customer data are encrypted at rest with AES-256 (no exception).
Krisp supports three authentication methods for users:
Krisp backend doesn’t store passwords.
Customers can delete all their data by sending an email to email@example.com.
Customers can request all their data by sending an email to firstname.lastname@example.org.
Once a user account is deleted, all associated data (account settings, etc.) are removed from Krisp systems. This action is irreversible.
Account data is gated at the application layer. Account data is not physically segregated at the database or storage layers. If this is a security requirement for your team, please contact us at email@example.com.
This document provides the full list of authorized Krisp Sub-processors and describes the process of receiving notifications on sub-processor changes.
By default, only our key engineering leads have access to customer data. All other engineers do not have access to customer data unless granted permission for debugging purposes.
Krisp app operates locally on the users’ machines and most of the time doesn’t need to connect to its backend. When it detects that it can no longer connect to the backend it stops operating.
Our backend infrastructure is entirely hosted on AWS, it’s fully automated and monitored by continuous functional tests to detect any sort of downtime.
Krisp backend is entirely hosted on AWS and leverages all the security benefits (physical security, key management, redundancy, scalability, etc) that AWS provides. The IT infrastructure that AWS provides to its customers is designed and managed in alignment with security best practices and a variety of IT security standards, including SOC 1/SSAE 16/ISAE 3402 • SOC 2 • SOC 3 • FISMA, DIACAP, and FedRAMP • DOD CSM Levels 1-5 • PCI DSS Level 1 • ISO 9001 / ISO 27001 • ITAR • FIPS 140-2 • MTCS Level 3.
In addition, Krisp backend is security-hardened by:
Krisp Backend doesn’t use passwords which makes it very lightweight from a security perspective. Instead, it relies on Google Sign-in, SSO and email code verification for all user sign-in events.
Krisp Backend is leveraging Stripe for payments and therefore it doesn’t store credit cards.
Krisp Backend is regularly scanned with industry-standard scanning tools for monitoring and detecting vulnerabilities. In addition, every quarter we do a thorough and detailed pentest using 3rd party pentest companies.
We consider the security of our systems a top priority. But no matter how much effort we put into system security, there can still be vulnerabilities present.
If you discover a vulnerability, we would like to know about it so we can take steps to address it as quickly as possible. We would like to ask you to help us better protect our clients and our systems.
Please do the following:
What we promise:
We strive to resolve all problems as quickly as possible, and we would like to play an active role in the ultimate publication on the problem after it is resolved.
All members of our team go through a Security 101 training for increased security awareness
If you have any questions about this doc please contact us at: