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A real-time Voice AI layer on both sides of every call, overcoming accent and
language barriers, eliminating noise, and providing 100% visibility into every interaction.
Seamlessly integrates with all CCaaS and UCaaS platforms. The real-time Voice AI core stays at the center; Voice Governance adds intelligence and security across every call.
SPEECH ASSIST
· real-time, in every conversation
Krisp sits between the agent’s headset and your CCaaS/UCaaS stack — processing every call in real time, with no telephony integration required.
Real-time Voice AI layer
Why call centers choose Krisp
New
New
Ensure maximum clarity by eliminating background noises, voices and echo from both inbound and outbound meetings and calls.
Works with any conferencing app Works with all call center platforms Works with any headphone and deviceKrisp ensures enhanced understanding, leading to better communication between non-native English speaking agents and customers by adjusting the agent's accent in real-time.
For BPOs and call centers with offshore operations Supports 17+ dialects with more coming soon Multiple male and female voice outputsKrisp AI Voice Translation provides affordable, instant and reliable AI-powered real-time voice translation for call centers.
Instantly joins the call Supports 60+ languages Doesn't require integration with CX and voice platforms
Support across the full call lifecycle with real-time answers, smart summaries, and coaching feedback.
Contextually relevant knowledge in real time On-device PII and PCI redaction Instant call summaries and follow-up itemsAutomatic post-call scoring on 100% of conversations - no sampling, no manual review.
Call Scoring on every call to your QA standards Performance Monitoring across the full call population Compliance Monitoring with violations flagged in transcript contextReal-time protection against the threats the voice channel now faces: AI clones, social engineering, and agent impersonation.
Deepfake Detection flags synthetic and cloned voices Fraud Detection with real-time social engineering alerts Agent Voice Verification confirms who is on the call
Zero connect time
Instant support for 60+ languages
No integration required with CX and voice platforms
No voice data visible to Krisp servers
GDPR compliant
SOC 2 Type II certified
Encryption in-transit and at-rest
PCI-DSS 4.0 certified
HIPAA compliant
Customers
“We are proud to partner with Krisp to further our shared vision of amplifying the human touch with real-time AI.”
“Krisp creates wins for our customers, company, and team members. It enables higher-quality interactions, unlocks new opportunities for our agents, and drives real productivity gains.”
“By removing background noise and reducing friction, Krisp allows our agents to focus fully on delivering the empathy, cultural understanding, and high‑quality service that set South Africa's BPO industry apart.”
“Krisp's real-time Noise Cancellation and Accent Conversion strip away background noise and communication challenges, so our associates can focus on what matters—delivering resolutions, with empathy and speed.”
“Krisp has been instrumental in enhancing our communication clarity and productivity. Krisp has truly become an indispensable tool in our daily operations.”
“Krisp has been a game-changer for The Office Gurus, transforming our Call Center operations. Its Noise Cancellation technology has eliminated noise complaints, significantly enhanced the customer experience, and driven exceptional CSAT scores.”
“Our partnership with Krisp enhances our ability to respond with empathy to the customer. By leveraging AI tools to support voice-based interactions, Startek delivers a superior voice-based experience.”
“Krisp elevates the professionalism of our calls. Our agents love having the product: it’s easy to install, easy to use, and provides peace of mind.”
“Krisp’s technology supports our vision of leveraging AI to deliver better experiences for our clients’ customers.”
Accent Conversion helped TTEC cut language-barrier mentions by 54% and lift NPS from 74 to 85 — proving that clearer voices create stronger customer trust.
Krisp joins forces with Everise to bring real-time Voice AI to global contact centers.
Learn how arrivia improved agent clarity and call efficiency with Krisp's AI Accent Conversion.
Krisp was named disruptive technology of the year at the CCW Excellence Awards 2026 — recognizing voice AI that replaces outdated processes with clearer, faster, more measurable operations.
Contact centers need to improve CX, support agents, and protect customers without added complexity. Krisp improves the voice layer of every conversation, where trust is built and agents do their best work.
Disruptive technology of the year
CCW Excellence Awards 2026
Presented in Las Vegas
CCW Excellence Awards gala, June 23
Recognized for measurable CX impact
Among leading contact center innovators
Milestone year for Call Center AI
Voice Security and Speech Analytics launched at CCW 2026
"At the heart of our work is a simple goal: to make every voice interaction clearer, easier, and more human. Being recognized by CMP is a proud moment for our team."
TTEC, one of the world's largest customer experience providers partnered with Krisp to improve clarity, confidence, and empathy across millions of global customer conversations.
For TTEC, voice is a pillar for trust. But as global and remote delivery scaled, accent-related misunderstandings and background noise began to disrupt conversational flow, adding friction for customers and cognitive load for agents.
By deploying Krisp's AI Noise Cancellation and Accent Conversion, TTEC improved clarity and comprehension in real time across both contact centers and work-from-home environments, without changing agent workflows or their authentic voices.
+11 NPS points
74 -> 85
54% reduction
in customer mentions of “language barrier”
26% increase
in sales conversions
+8 CSAT points and 5-point lift
in overall experience scores
70% cost savings
by expanding voice delivery to India
”Accent Conversion lets us focus on the right talent, the right skills, and the right place — not the right accent.”
Movate launched an India-based voice operation for a leading global retailer, needing to capture cost advantages without sacrificing CX. Krisp's Noise Cancellation and Accent Conversion enabled agents to sound clear and confident from day one.
Expanding to India introduced a predictable risk: accent friction driving repetition, longer calls, and lower CSAT. With no sandbox training environment, agents had to ramp directly in customer-facing interactions — traditional coaching was too slow and too manual to match the pace demanded.
87% CSAT parity
with legacy sites in 6 weeks
2.5× faster
time-to-proficiency for new agents
~50% lower cost-per-minute
vs. Costa Rica operations
~28% lower cost-per-minute
vs. Philippines operations
”Maintaining CSAT during our India operations expansion was non-negotiable. Krisp Accent Conversion gave us the clarity and confidence to scale without compromising customer experience.”
