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New Introducing Customer Accent Conversion

AI Accent Conversion for Call Centers

Improves communication for customers and call center agents by softening accents bidirectionally while preserving each speaker's natural voice and authenticity.

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Supports Indian, Filipino, LatAm, Pakistani, and African agent accents
Customer Accent Conversion powered by a single adaptive model
Works instantly with any CCaaS or call center platform
Krisp Accent Conversion
Organizations worldwide trust us
Everise logo
Startek logo
Transparent BPO
FirstSoruce logo
Movate logo
TTEC logo
TransUnion logo
Arrivia logo
Officegurus logo
Km2 logo
ResultsCX logo
iContact logo
eClerx Logo
Genpact Logo
Frontline Logo
Virtual Staffing Logo
Foundever logo
WNS logo
Conduent logo
Afni logo
IDFC logo
Intercontinental logo
Manulife logo
Nutun logo
Everise logo
Startek logo
Transparent BPO
FirstSoruce logo
Movate logo
TTEC logo
TransUnion logo
Arrivia logo
Officegurus logo
Km2 logo
ResultsCX logo
iContact logo
eClerx Logo
Genpact Logo
Frontline Logo
Virtual Staffing Logo
Foundever logo
WNS logo
Conduent logo
Afni logo
IDFC logo
Intercontinental logo
Manulife logo
Nutun logo

How call centers
benefit from Accent
Conversion

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17%
gross revenue
Reduced training expenses, lower cost per call and increased revenue
13.5%
agent performance
Improvement across
overall agent performance KPIs
57%
Net Promoter Score (NPS)
Boost in CSAT and loyalty with a higher NPS
Broadened
Hiring Pool
Support DE&I by removing language barriers and unlocking global talent
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Accent Conversion in action

IN
Indian English accent
PH
Filipino English accent
LA
LatAm English accent
AF
African English accent
Indian female
Indian male
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Filipino female
Filipino male
play button
play button
Krisp VT demo
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African female
African male
play button
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New

Customer Accent Conversion

Softens customer accents in real time, instantly improving comprehension for agents, without changing the customer's voice, tone, or emotion.

Universal model dynamically adapts to customer accents with no manual setup.

Reduced cognitive load

Clearer customer speech. Less mental effort for agents.

Fewer clarifications

Fewer repeats. More direct conversations.

No operational changes

Better clarity without new workflows or integrations.

Customer Accent Conversion demo

Built with powerful,
enterprise-grade
security in mind

Visit trust center
Built with powerful,<br> enterprise-grade <br>security in mind

Governance

Quick, easy deployment to all computers at once
User access and management
Centralized billing
Email, OAuth, and SSO user verification

Privacy & Security

No voice data visible to Krisp servers
GDPR compliant
SOC 2 Type II certified
Encryption in-transit and at-rest
PCI-DSS 4.0 certified
HIPAA compliant
Built with powerful,<br> enterprise-grade <br>security in mind

Featured content

“Accent Conversion helped TTEC cut language-barrier mentions by 54% and lift NPS from 74 to 85 — proving that clearer voices create stronger customer trust.”

TTEC achieves 85+ NPS
with Krisp Accent
Conversion

Read the case study

Arrivia levels up the CX game with Krisp

Learn how arrivia lifted NPS by 99%, increased revenue per booking, and improved overall call efficiency with Accent Conversion.
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Everise elevates CX worldwide with Krisp

Everise equipped 10K+ agents with Noise Cancellation and Accent Conversion to boost confidence and CSAT scores and deliver native‑like clarity worldwide.
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Works seamlessly with
all softphone platforms

Smart layer between agent's headset and any softphone

Hear it from our customers

Sudhir Agarwal
Sudhir Agarwal Founder and CEO at Everise

“At Everise, we believe the future of CX lies in empowering people with the right technology. We are proud to partner with Krisp to further our shared vision of amplifying the human touch with real-time AI. Together, we're helping enterprises meaningfully elevate every customer experience. This is innovation with impact – and it's the future of CX.”

Travis Markel
Travis Markel Chief Operating Officer at arrivia

“Krisp creates wins for our customers, company, and team members. It enables higher-quality interactions, unlocks new opportunities for our agents, and drives real productivity gains. Arrivia benefits from delivering service that exceeds expectations while strengthening connections between our global team and the customers we serve. Our partnership with Krisp has truly elevated our ability to deliver exceptional value.”

David Hood
David Hood COO at iContact

“Krisp AI has demonstrated how technology and human expertise complement each other in the contact center. By removing background noise and reducing friction, Krisp allows our agents to focus fully on delivering the empathy, cultural understanding, and high‑quality service that set South Africa's BPO industry apart. It doesn't replace the human element—it empowers it, enabling deeper, more meaningful customer engagements.”

James Bednar
James Bednar VP, Product Management at TTEC

“Partnering with Krisp lets us give every customer the gift of effortless conversation. Krisp's real-time Noise Cancellation and Accent Conversion, paired with TTEC's CX delivery expertise, strip away background noise and communication challenges, so our associates can focus on what matters—delivering resolutions, with empathy and speed. Together, we're turning every interaction into a crystal-clear, borderless experience and unlocking a new level of CX for our clients around the globe.”

Jordan Gluck
Jordan Gluck Vice President at The Office Gurus

“Krisp has been a game-changer for The Office Gurus, transforming our Call Center operations. Its Noise Cancellation technology has eliminated noise complaints, significantly enhanced the customer experience, and driven exceptional CSAT scores. Krisp's strong commitment to security has further solidified our trust in the platform. With Krisp, our agents consistently sound "Guru Clear" to our valued customers, making it an integral part of our success story.”

Abhinandan Jain
Abhinandan Jain Chief digital officer at Startek

“Our partnership with Krisp enhances our ability to respond with empathy to the customer. By leveraging AI tools to support voice-based interactions, Startek delivers a superior voice-based experience.”

Learn more about how your call
center can benefit from
AI Accent Conversion

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How TTEC reached 85+ NPS 87% CSAT parity with Krisp pointer
1/2 Case Studies

How TTEC reached 85+ NPS with Krisp

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TTEC, one of the world's largest customer experience providers partnered with Krisp to improve clarity, confidence, and empathy across millions of global customer conversations.

Why change was needed

For TTEC, voice is a pillar for trust. But as global and remote delivery scaled, accent-related misunderstandings and background noise began to disrupt conversational flow, adding friction for customers and cognitive load for agents.

By deploying Krisp's AI Noise Cancellation and Accent Conversion, TTEC improved clarity and comprehension in real time across both contact centers and work-from-home environments, without changing agent workflows or their authentic voices.

Results that moved core CX metrics

  • Up metric +11 NPS points 74 -> 85
  • Down metric 54% reduction in customer mentions of “language barrier”
  • Up metric 26% increase in sales conversions
  • Up metric +8 CSAT points and 5-point lift in overall experience scores
  • Up metric 70% cost savings by expanding voice delivery to India
James Bednar
James Bednar VP, Innovation & Product, TTEC
”Accent Conversion lets us focus on the right talent, the right skills, and the right place — not the right accent.”
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87% CSAT parity with Krisp

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Movate launched an India-based voice operation for a leading global retailer, needing to capture cost advantages without sacrificing CX. Krisp's Noise Cancellation and Accent Conversion enabled agents to sound clear and confident from day one.

Why change was needed

Expanding to India introduced a predictable risk: accent friction driving repetition, longer calls, and lower CSAT. With no sandbox training environment, agents had to ramp directly in customer-facing interactions — traditional coaching was too slow and too manual to match the pace demanded.

Measured impact

  • Up metric 87% CSAT parity with legacy sites in 6 weeks
  • Up metric 2.5× faster time-to-proficiency for new agents
  • Down metric ~50% lower cost-per-minute vs. Costa Rica operations
  • Down metric ~28% lower cost-per-minute vs. Philippines operations
Mandeep Kwatra
Mandeep Kwatra VP, Practice Head for CX Transformation, Movate
”Maintaining CSAT during our India operations expansion was non-negotiable. Krisp Accent Conversion gave us the clarity and confidence to scale without compromising customer experience.”
Read full case study
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