Berkeley, CA, January 20, 2025— Krisp announced the next phase of its partnership with Five9, the intelligent CX platform provider, now offering AI Accent Localization to Five9 customers.
Building on the success of Krisp’s AI Noise Cancellation and AI Live Interpreter, this real-time technology removes accent comprehension challenges, eliminates the need for accent neutralization training, and expands hiring pools—empowering agents in locations like India, the Philippines, and Latin America to seamlessly support English-speaking customers.
The integration allows Five9 customers to seamlessly activate Accent Localization alongside Krisp’s industry-leading noise cancellation technology. Accent Localization offers two customizable modes—Voice Profiles, which adapt to business needs with natural-sounding voices, and Voice Preservation, which improves clarity while retaining the speaker’s unique tone and inflection. Together, these features ensure crystal-clear communication and improved customer interactions.
“We’re thrilled to continue to expand our partnership with Krisp by adding AI Accent Localization to the Five9 platform,” said Jess Shea, ISV Partner Manager at Five9. “This integration enables contact centers to serve customers globally without accent-related communication barriers. Krisp continues to deliver innovative technologies that improve customer experiences.”
“Krisp’s AI Accent Localization opens new opportunities for companies serving US customers,” said Robert Schoenfield, EVP of Licensing and Partnerships at Krisp. “Expanding our partnership with Five9 allows us to deliver this breakthrough technology to their customers as a seamless add-on. Companies using our accent technology are seeing measurable results immediately.”
This announcement illustrates Krisp and Five9’s deepened commitment to transforming the customer experience through cutting-edge Voice AI solutions. By reducing agent stress, eliminating accent barriers, and expanding hiring pools, Krisp Accent Localization helps enterprises create more inclusive and efficient contact centers. Equipping agents with tools for seamless global support, the partnership is setting a new standard for customer interactions.
For more information on Krisp’s Accent Localization and its integration with Five9, visit Five9 Marketplace.
About Krisp
Founded in 2017, Krisp pioneered the world’s first AI-powered Voice Productivity software. Krisp’s Voice AI technology enhances digital voice communication through audio cleansing, background noise and voice cancellation, accent localization, live translation, and call transcription and summarization. Offering full privacy, Krisp works on-device, across all audio hardware configurations and applications that support digital voice communication. Today, Krisp has transcribed over 40 million calls and processes over 80 billion minutes of voice conversations every month, helping businesses harness the power of voice to unlock higher productivity and deliver better business outcomes.
Learn more at www.krisp.ai
