Privacy Policy

    PRIVACY POLICY FOR KRISP

    Last Updated: July 8, 2019

    The terms used in this Privacy Policy shall have the same meaning as in the Terms of Use, unless noted otherwise.

    We respect your privacy and are committed to protecting it through our compliance with this policy. Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, do not download, install, register with, access, or use Krisp and/or the Site. By downloading, installing, registering with, accessing, or using Krisp and/or the Site, you agree to this Privacy Policy. This policy may change from time to time. Your continued use of or access to Krisp and/or the Site after we make changes is deemed to be acceptance of those changes, so please check this page periodically for updates.

    MESSAGE FROM OUR CEO

    “I’ve been in the privacy industry for 13 years before setting out to build Krisp with our team. 

    I headed Product Security at Twilio, the leading cloud communications platform. During my time at Twilio, the company was going through a major undertaking to become GDPR compliant. 

    I was also one of the designers of FIDO security protocol, a privacy-first authentication protocol. 

    We know how to design privacy-first systems.

    Krisp, by design, sits between your physical microphone and your other apps (e.g. Zoom) and processes your audio to make it higher quality. And you may (rightfully) wonder if it does anything else with the audio. For example, does it send it to our cloud?

    The answer is no. Never.

    We will never send your audio outside of your device without your explicit consent.

    We very well understand how sensitive this question will become over time and one of the most important design principles of Krisp we adopted early on was – our users’ privacy comes first. This means that whatever design choices our team employs, users’ privacy will be at the center of our mind.”

    – Davit Baghdasaryan, CEO and Co-Founder

    INFORMATION WE COLLECT

    We collect information from and about users of Krisp and/or the Site:

    • Directly from you when you provide it to us;
    • Automatically when you use Krisp and/or the Site; and
    • Data we collect from our partners.

    Krisp processes microphone/speaker audio data ONLY on user’s device. This data NEVER leaves user’s device.

    Data we collect for our analytics:

    • Aggregated statistics on how many minutes Krisp has been used for; (e.g. 40mins)
    • Application name which Krisp is being used with (e.g. Zoom, Skype)
    • Microphone and speaker names which Krisp is being used with (e.g. AirPod, UE Boom)

    INFORMATION YOU PROVIDE TO US

    When you download, install, register with, access, or use Krisp and/or the Site, we may ask you to provide information (a) by which you may be personally identified, such as name, email address, or any other personal or personally identifiable information under applicable law (“personal information“), and/or (b) that is about you but individually does not identify you.

    This information includes, without limitation:

    • Information that you provide by filling in forms on Krisp and/or the Site. This includes information provided at the time of registering to use or access Krisp and/or the Site. We may also ask you for information when you interact with us (such as when responding to notices and announcements from us), and when you report a problem with Krisp and/or the Site or otherwise correspond with us;
    • Records and copies of your correspondence (including email addresses), if you contact us;
    • Your responses to surveys that we might ask you to complete for research purposes;
    • Details of transactions you carry out through Krisp and/or the Site and of the fulfillment of your orders. You may be required to provide financial information before placing an order through Krisp and/or the Site; however, this financial information will not be accessible to us as purchases and payments will be processed through a third-party payment processor(s); and
    • Your search queries on Krisp and/or the Site.

    We do not have access to any voice content as such content is not available to us or our servers.

    INFORMATION COLLECTION AND TRACKING TECHNOLOGIES

    The technologies we use for automatic information collection may include:

    • Cookies (or mobile cookies). A cookie is a small file placed on your Device. Like most online services, we use cookies and similar technologies to provide and personalize Krisp and/or the Site, analyze use, and prevent fraud. You can disable cookies in your settings, but some parts of Krisp and/or the Site may then not function properly; and
    • Web Beacons. Parts of Krisp and/or the Site and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related Krisp and/or Site statistics (for example, recording the popularity of certain Krisp and/or Site content, features, functionality, and services, and verifying system and server integrity).

    DATA WE COLLECT FROM OUR PARTNERS

    We also collect the following data from our partners:

    • Data to fight fraud (such as refund abuse or click fraud);
    • Data from platforms that Krisp runs on (such as to verify payment); and
    • Data for analytics purposes, so we can provide you with better services.

    THIRD-PARTY INFORMATION COLLECTION

    When you use or access Krisp Site or its/their content, certain third parties may use automatic information collection technologies to collect information about you or your Device, or you may otherwise be accessing and using third-party platforms, software, and applications.

    We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about a third party’s processing of your information, you should contact the responsible provider directly. You acknowledge and agree that your access and use of such third party tools may be subject to their respective terms of use and privacy policies.

    THIS WEBSITE USES GOOGLE ADWORDS, TWITTER, LINKEDIN AND FACEBOOK REMARKETING TAGS

    This website uses Google AdWords, Twitter, Linkedin & Facebook remarketing service to advertise on third party websites to previous visitors to our site. These services allow us to advertise to our Site visitors who haven’t completed a task on our site, i.e. using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, a site in the Google Display Network, or somewhere on Facebook, Linkedin or Twitter. Third-party vendors, including Google, Facebook, Linkedin and Twitter, use cookies to serve ads based on someone’s past activity on the Krisp.ai website. Your data may be collected by third parties, including Google, Facebook, Linkedin and Twitter, and these parties have their own privacy policies. It is your responsibility to read through their respective policies. 

    You can opt-out of remarketing by visiting the links below: 

    For GoogleFor FacebookFor TwitterFor Linkedin

    WHY DO WE COLLECT YOUR DATA

    To make Krisp and/or the Site work.

    To perform the contract, we process data necessary to:

    • Create Accounts and allow you to use Krisp, access its contents, features, functionality, and services, and to access or use the Site;
    • Operate our services;
    • Verify and confirm payments;
    • At our discretion, provide and deliver products, services, and any other information you reasonably request;
    • Send you Krisp- and/or Site-related communications, such as when updates are available, and of changes to any products or services we offer or provide through Krisp and/or the Site;
    • Fulfill any other purpose for which you provide the information;
    • Give you notices about your Account; and
    • Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

    To make Krisp and/or the Site more suitable for our users.

    To provide a great application and/or Site to our users, we have a legitimate interest to collect and process necessary data to:

    • Update and develop user profiles;
    • Develop and improve Krisp and/or the Site and user experience;
    • Manage our relationship with you;
    • Provide social features as part of Krisp and/or the Site;
    • Customize Krisp and/or the Site experience according to your individual interests, such as through storing information about your preferences and recognizing you when you use or access Krisp and/or the Site;
    • Respond to your comments and questions and provide user support;
    • Provide you offers in Krisp and/or the Site as well as in other websites and services, and by email;
    • Send you related information, such as updates, security alerts, and support messages;
    • Speed up your searches.

    To analyze, profile, and segment.

    In all of the above cases and purposes, we may analyze, profile, and segment all collected data, including for the purpose of estimating our audience size and usage patterns.

    With your consent.

    With your consent, which is implied herein, we may process your data for additional purposes, such as personalized tips to improve your calling experience.

    DISCLOSURE OF YOUR INFORMATION

    We do not sell, trade, or otherwise transfer to outside parties your personal information. This does not include parties who assist us in operating Krisp and/or Site, conducting our business, or serving our users. We try to work with such parties, which adhere to the highest levels of privacy and security practices. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. Whenever we are obliged to disclose your personal information and if possible, we will disclose only aggregate information that does not identify any individual.

    DATA SECURITY/BREACH

    We respect and are committed to safeguarding your privacy and have undertaken and put in place physical, electronic and managerial measures which will allow us to deliver on our commitments. Additionally, we try to work with such parties, which adhere to the highest levels of privacy and security practices. The Site/Krisp is scanned on a regular basis for security gaps and known vulnerabilities in order to make your experience as safe as possible.
    Your sensitive information is contained behind secured networks and is only accessible by a limited number of persons and third parties who have special access rights to such systems and are required to follow policies stipulated herein. All information you supply is encrypted with Transport Layer Security (TLS) technology. 
    Nevertheless, you should know that electronic transmission and data storage methods are not perfect by their nature and thus, we cannot guarantee absolute safeguard for your personal information. 

    INTERNATIONAL DATA TRANSFERS

    Krisp, the Site, and the services are global by nature and your data can therefore be transferred to anywhere in the world. Because different countries may have different data protection laws than the United States (or your own country, if you are using Krisp and/or the Site outside of the United States, despite the geographic restrictions provided in the Terms), we take steps to ensure adequate safeguards are in place to protect your data as explained in this privacy policy. Adequate safeguards that our partners may use include standard contractual clauses approved by EU Commission and the Privacy Shield certification in case of transfers in and to the United States.

    YOUR RIGHTS AND OPTIONS

    • Opt-out of marketing emails and other direct marketing;
    • Access the personal data we hold about you. If you request, we will provide you a copy of your personal data in an electronic format; and
    • Your other rights. You also have the right to correct your data, have your data deleted, object to how we use or share your data, and restrict how we use or share your data. You can withdraw your consent, for example by turning off cookies in your browser settings. We will respond to all requests within a reasonable timeframe. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please let us know. You may also contact your local data protection authority within the European Economic Area for unresolved complaints.

    DATA RETENTION

    We retain your data for as long as your Account is active or unless you request us to delete your data. Note that if you ask us to remove your personal data, we may retain your data as necessary to comply with our legal obligations.

    CHANGES TO OUR PRIVACY POLICY

    We may update our privacy policy from time to time. If we make material changes to how we treat your personal information, we will post the new privacy policy on this page, and we may also send a courtesy email to you to the email address we have on file for you, if any.

    The date the privacy policy was last revised is identified at the top of the page. You are responsible for periodically visiting this privacy policy to check for any changes.

    AGE LIMITS

    We do not knowingly collect or solicit personal data about or direct or target interest-based advertising to anyone under the age of 13 or knowingly allow such persons to use or access Krisp and/or the Site. If you are under 13, please do not send any data about yourself to us, including your name, address, or email address. No one under the age of 13 may provide any personal data. If we learn that we have collected personal data about a child under age 13, we will delete that data as quickly as possible. If you believe that we might have any data from or about a child under the age of 13, please contact us.

    CONTACT US

    If you have questions about data protection, or if you have any requests for resolving issues with your personal data, we encourage you to primarily contact us through Krisp so we can reply to you more quickly.

    Name of the controller: 2Hz, Inc. 
    Address: 2150 Shattuck Ave, Suite 1300, Berkeley, CA 94704, United States 
    Email: contacts@2hz.ai

     

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