Billing & Payments Analyst

The Billing & Payments Analyst will assist with the general operations of the finance department, with a focus on accounts payable and billing support for the B2C customer segment. The incumbent will handle the full AP cycle – from invoice collection to vendor payments – as well as customer billing operations. He/she will work closely with vendors and customers, as well as the Sales and Customer Support teams.

What you'll do

Accounts Payable

Own the end-to-end accounts payable process: collect vendor invoices, record them accurately, and ensure all vendors are paid in time
Maintain and monitor the AP Ageing report, flagging overdue or upcoming payables
Manage the procurement taskboard, tracking and resolving all AP-related tasks and requests
Collect W forms (W-9/W-8) from vendors and keep vendor tax documentation complete and up to date
Maintain accurate records of purchase orders, invoices, and payments

Billing & Customer Support

Respond to customer billing-related requests through ticketing systems and email
Handle payment disputes and chargebacks end-to-end
Process refunds and cancellations
Perform ongoing billing system cleanup to keep subscription and customer records accurate
Process internal and external requests for changing customer details, pricing options, and other information in the billing systems
Collaborate with the Sales and Customer Support teams on customer billing queries and outstanding balances

General

Make sure company legal and financial policies are followed
Collaborate with other departments to gather, analyze, and interpret relevant financial data
Contribute to the team’s mission of improving data flows, optimizing processes, and ensuring accounting output is accurate

What we are looking for

Bachelor’s degree in Accounting or a related field
2–3 years of experience with accounts payable, invoicing, collections, and/or billing operations
Hands-on experience with (or ability to quickly learn) Stripe, PayPal, Zendesk, Brex, and Notion; familiarity with payment dispute/chargeback processes is a strong plus
Proficient in Microsoft Office applications and Google Sheets
Fluency with AI tools (e.g., ChatGPT, Claude) and eagerness to apply them to automate and improve day-to-day finance workflows
Knowledge of GAAP is a plus
Strong attention to detail with a dedication to accuracy
Excellent verbal and written communication skills, including customer-facing correspondence via ticketing systems and email
Ability to analyze large sets of data
Comfortable working across multiple systems
Fluency in English
Ability to work across different time zones

How to apply

All interested candidates are encouraged to apply through this form.
We highly appreciate all applications, however, only shortlisted candidates will be contacted for the next stages.

Krisp is an Equal Opportunity Employer:

All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We do not tolerate discrimination or harassment of any kind. All employees and contractors of Krisp treat each other with respect and empathy.

Apply now