AI Voice Translation
for Call Centers

Reach every customer in their preferred language, without bilingual hiring premiums, per-minute language line fees, or a quality trade-off.

Zero connect time, no integration
Instant support for 60+ languages
Every call, quality-scored

Start speaking, we'll translate in real time.

Organizations worldwide trust us
Everise logo
Startek logo
Transparent BPO
FirstSoruce logo
Movate logo
TTEC logo
TransUnion logo
Arrivia logo
Officegurus logo
Km2 logo
ResultsCX logo
iContact logo
eClerx Logo
Genpact Logo
Frontline Logo
Virtual Staffing Logo
Foundever logo
WNS logo
Conduent logo
Afni logo
IDFC logo
Intercontinental logo
Manulife logo
Nutun logo
Everise logo
Startek logo
Transparent BPO
FirstSoruce logo
Movate logo
TTEC logo
TransUnion logo
Arrivia logo
Officegurus logo
Km2 logo
ResultsCX logo
iContact logo
eClerx Logo
Genpact Logo
Frontline Logo
Virtual Staffing Logo
Foundever logo
WNS logo
Conduent logo
Afni logo
IDFC logo
Intercontinental logo
Manulife logo
Nutun logo

Auto-integration with all softphone platforms

Krisp acts as a smart layer between the agent's headset and any softphone, eliminating background noise, converting accents, translating speech, and transcribing calls with a single click.

Why AI Voice Translation

Human interpretation is inconsistent, expensive and not scalable.
Krisp makes multilingual conversations effortless—affordable, always-on, and built for scale.

Human interpreter
AI Voice Translation
Pricing
$1–$3/min
Substantially lower
Voice platform support
Requires CCaaS integration
Auto-integration with all voice platforms
Connect time
Minutes, sometimes >15
Instantaneous, with zero connect time
Availability
Limited
24/7, all geographies
Enterprise-scale
-
✔️
Supported languages
1–2 languages
60+ languages
Industry-specific training
100+ hours of training
Out-of-box functioning with no training required
Conversation flow
3-sided turn-taking, making the conversations 2x longer
Synchronous bi-directional translation

Built for the calls where getting
it wrong isn't an option

Voice Translation is designed for high-stakes conversations where accuracy matters.
A mistranslated medication, account number, claim detail, or compliance disclosure
can have real consequences.

Healthcare

Healthcare

Medication names, treatment plans, patient identifiers that must survive translation intact
Financial services

Financial services

Account numbers, policy terms, mandatory disclosures with legal implications
Insurance

Insurance

Claim details, benefit explanations, compliance language that can't be paraphrased

Accuracy that's
benchmarked, not claimed

Tested on high-stakes, domain-specific conversations that often challenge generic translation systems, then validated by professional linguists.

93–97

Accuracy QA scores across all benchmarked languages

870

Real-world conversations evaluated across 6 domains

50–65

BLEU scores for top-tier languages (human translations average ~60)

Live healthcare deployment

90%

of multilingual calls completed end-to-end without interpreter

96%

overall accuracy

0

patient safety incidents

8

languages deployed across one workforce

And it gets more accurate with
every deployment

04 System gets sharper
03 Agent + Accuracy QA vocabulary submissions
02 Custom vocabularies + dictionaries
01 Built-in domain coverage

What this means for your operation

Lower cost, zero connect time

10x cheaper than interpreter services

60+ languages, no new hiring

From your existing workforce

Every call quality-scored

Full visibility, not a sample

Per-client billing, built in

Attribution and analytics

See Voice Translation in action

How does it work?

01

Install Krisp once on the agent's device

02

Customer language is detected and configured automatically

03

Agent enables Voice Translation with one click

04

Bilingual conversation starts instantly: zero wait time, zero setup

05

Real-time speech translation flows naturally alongside the speech

06

Every call is scored, every issue is flagged, every term gap is surfaced

How does it work?

A complete multilingual system for call centers

Translation is the foundation. What makes it operational is everything built around it.Translation Flow

Natural translation experience

Natural translation experience

Built on Noise Cancellation and Voice Isolation for crystal-clear audio input. Natural-sounding interpreter voices matched to the target language. Bidirectional, real-time translation across 61 languages with low latency.
Real-time bilingual transcription

Real-time bilingual transcription

Live bilingual transcript displayed in the Krisp Widget. Agents see both sides of the conversation as it happens. Scroll back mid-call to verify names, numbers, and dates without re-asking.

Quality + Governance

Accuracy QA

Accuracy QA

Translation accuracy scored on 100% of calls across 4 weighted dimensions: intent, entities, flow, and naturalness. Impact-based QA measures how much of the call was affected. Suggests vocabulary additions for continuous improvement.
Live call audit

Live call audit

Real-time admin visibility into the agent and customer sides of every translated conversation, with a live transcript. Monitor translation quality and agent performance as calls happen.

Operations

Quick Phrases

Quick Phrases

Pre-defined phrases delivered in the customer's language during live calls. Speeds up greetings, hold messages, and standard explanations, while ensuring consistent delivery of regulated disclosures. Tap to play, skip the translate cycle, move on.
Smart call setup

Smart call setup

Automatic language selection means no manual setup at call start. Configurable multilingual call prompts for setting customer expectations. Natural-sounding interpreter voices. Language configuration persists across transfers and holds.

Enterprise-grade security and operational governance

Visit our trust center
SOC 2Certified
GDPRCompliant
HIPAACompliant
PCI-DSSCertified

Operational governance

Translation accuracy scored on 100% of calls
Live call audit: real-time 4-track visibility
Admin-controlled phrase libraries
Per-client tracking and billing attribution

Privacy & Security

No voice data visible to Krisp servers
Encryption in-transit and at-rest

Frequently asked questions

How many languages does Krisp AI Voice Translation support?
60+ languages with real-time, bidirectional speech-to-speech translation, including locale-specific variants. New languages are added regularly.
How accurate is the translation?
Accuracy is benchmarked on real, high-stakes calls — not clean studio audio — and validated by professional linguists. Live healthcare deployments run at 96% overall accuracy, with continuous, automated QA scoring on 100% of calls.
Does it integrate with our softphone or CCaaS platform?
Yes. Krisp acts as a smart layer between the agent's headset and any softphone, so it auto-integrates with all major platforms — no CCaaS integration project required.
Is customer voice data stored?
No voice data is stored on Krisp servers. Audio is encrypted in transit and at rest, and the platform is SOC 2 Type II certified, HIPAA and GDPR compliant, and PCI-DSS certified.
How long does it take to deploy?
Install Krisp once on the agent's device. Customer language is detected automatically and agents enable Voice Translation with one click — zero connect time, zero setup.
Can we customize terminology for our domain?
Yes. Custom Vocabulary and dictionaries let you teach the engine brand, product, and industry terms, and Accuracy QA flags vocabulary gaps so the system keeps improving with every deployment.

Multilingual operations that save
money and get every detail right

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