Challenge
Trusted Tech Team’s SDR and Sales teams, known for their vibrant and energetic work environment, faced challenges due to the background noises and voices on the sales floor. This lively atmosphere, which encouraged team collaboration and enthusiasm, often resulted in disruptive noise during client calls. The constant activity, including conversations and ringing phones, made it difficult for the teams to maintain consistently clear and professional interactions with prospects and customers. These distractions occasionally led to less effective communication, customers hanging up the phone because of the noise, low satisfaction scores, highlighting the need for a solution to ensure high-quality, clear calls and maintain their professional standards.
Initial discovery of Krisp
Jared Pandolfi, Director of IT at Trusted Tech Team, first learned about Krisp after Nvidia launched their GPU-based noise suppression.
While Nvidia’s solution showed promise, its complex setup and management requirements were not suitable for a fast-growing company. Seeking a more straightforward alternative, Trusted Tech Team found Krisp to be the ideal solution. Krisp’s standalone functionality and compatibility with any communication platform ensured flexibility regardless of future changes in the company’s tech stack. Krisp provided a consistent, high-quality communication experience regardless of the underlying platform.
Implementation process
Trusted Tech Team piloted Krisp with a small batch of licenses, strategically assigning them to employees in the noisiest areas. The team compared call recordings with and without Krisp, noticing a significant improvement in call clarity and voice fidelity. Confident in the results, they deployed Krisp to around 90 Sales representatives and SDRs. Using their Azure tenant, they configured an SSO and SCIM setup, achieving a smooth and quick installation process.
Results: enhanced call quality
The vibrant energy of Trusted Tech Team’s sales floor, while beneficial for team morale, often led to background noise during calls. This included everything from lively conversations to the hum of desk fans. With Krisp, these noises were effectively eliminated, even mitigating the sound of a fan blowing directly onto an employee. Employees reported that their voices sounded clearer and more natural, creating a professional and engaging communication environment. This clarity meant employees no longer had to repeat themselves, leading to smoother, more efficient interactions.
“Using Krisp.ai has significantly improved my interactions with customers. The background noise cancellation ensures clear and professional conversations no matter where I am.”
“As the Sales Director of a global company, clear communication is key. Krisp.ai helps me maintain a professional image during client calls regardless of external noise. It’s an invaluable tool that has enhanced the team’s productivity and client relationships.”
“Krisp.ai has been revolutionary for our remote meetings and Proof Of Concept presentations with our customers. The ability to eliminate background noise means our team can communicate effectively even from busy home environments.”
Impact
Clear audio line
Krisp ensured that Trusted Tech Team maintained a clear audio line during all calls. This improvement directly contributed to enhanced communication and fewer misunderstandings.
Increased agent and customer satisfaction
With background noise eliminated, agents and customers experienced higher satisfaction levels. The company saw a marked increase in positive feedback, with no reports of prospects hanging up due to noise or unclear audio.
Improved AHT
Agents no longer needed to repeat themselves during calls, thanks to the clear and natural sound provided by Krisp. This improved the call duration, the overall efficiency and professionalism of the customer interactions.
Conclusion
Trusted Tech Team’s implementation of Krisp AI Noise Cancellation has revolutionized their communication processes. The improved call quality and customer satisfaction underscore Krisp’s value, making it an indispensable tool for the company. The seamless implementation and strong support from Krisp ensured a smooth transition, allowing Trusted Tech Team to maintain their professional image and operational efficiency. Krisp’s AI-driven noise cancellation technology continues to exceed expectations, enhancing productivity and client relationships.
