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The challenge: noise on the floor
Nutun’s open-plan centers have been designed for collaboration. Agents sit close together, with the buzz of conversations filling the floor. But what energized the team often disrupted the customer experience.
- Customers had to ask agents to repeat themselves
- Calls stretched longer than they should
- QA escalations mounted, with noise flagged as a recurring issue
- Agents felt stressed, trying to focus while blocking out the chatter around them
Nutun considered all the usual fixes: office partitions, soundproofing, new headsets, even stricter floor policies. None of these were practical or scalable. What the team needed was a way to clear the line — instantly, across every seat.
Krisp — a fast, scalable, and seamless solution
When Nutun discovered Krisp, they put it head-to-head with three other solutions. The team tested for security compliance, ease of use, manageability at scale, and most importantly, call clarity. Krisp came out on top.
Deployment was smooth and fast:
- 1000 seats in the first month
- 2000 seats by month two
- Centralized management through Nutun’s existing deployment tools
For IT, rollout was simple. For agents, the difference was immediate. Calls sounded clean and professional, without background distractions.
Results: conversations that flow
Quantitative Impact
7 seconds saved per call
by avoiding repetition
+0.5 point CSAT lift,
driven by smoother customer interactions
Estimated 80% cost savings
compared to infrastructure or premium headset upgrades
Fewer noise-related QA escalations and coaching interventions
Qualitative Impact
Customers stayed engaged. Agents stayed focused. QA sessions showed far fewer noise complaints, and first-call resolution improved.
As Dean Van Greunen, a Senior Partnership Manager at Nutun put it:
“It really was a no-brainer for us to go with Krisp. Either we invested heavily in soundproofing and infrastructure, or we adopted AI-powered noise cancellation. With Krisp, we got the results we wanted quickly, at scale, and without disruption.”
Agents quickly noticed the change:
“Customers can hear me clearly now, and I don’t have to repeat myself as much. It makes calls smoother and less stressful.”
A partnership built to last
Nutun values how Krisp matched powerful technology with a strong partnership. Clear rollout guides, responsive support, and best practices helped ensure smooth adoption across thousands of users.
Looking ahead, Nutun plans to build on this success by exploring Krisp Accent Conversion, Voice Translation, and other AI features to further enhance customer experience across global operations.
