Most AI works around the conversation. Krisp works inside it.
Krisp Voice AI is a real-time voice infrastructure that operates at the audio layer — inside the live call, before voice reaches an agent, an ASR engine, or any downstream system. For call centers, that means noise eliminated, accents converted, and language barriers removed in real time, while the interaction is still happening.
Today, we’re significantly expanding one of those capabilities.
Accent Conversion just got bigger
Krisp Accent Conversion converts agents’ accents in real time, on device, so customers hear a clearer, more familiar voice — while the agent’s own voice, tone, and personality are fully preserved.
The results across deployments speak for themselves: NPS up 99%, sales conversions up 26%, customer satisfaction up 15%, and average handle time down 25%.
Until now, Accent Conversion has converted to neutral US English. Purpose-built for the North American market, it delivered strong, measurable results there.
Today, that changes.
Introducing Accent Conversion to British English
Agents with Indian, Filipino, African, Middle Eastern, or Pakistani accents can now convert their voice to natural, standard British English — in real time, on device, with no changes to how they work.
For call centers and BPOs serving the UK market, this is the solution that was missing. Customers are sensitive to accent mismatch. An unfamiliar accent can quietly reduce trust, affect comprehension, and drag down CSAT and NPS — regardless of how professionally the agent handles the call. US English output improved the situation for UK-serving teams, but it wasn’t the complete answer. British English is.
Hear it for yourself
Indian Accent Conversion to British English
The agent’s voice. Their identity. Preserved.
Accent Conversion to British English doesn’t replace the agent’s voice. Their tone, warmth, and personality come through intact. What changes is the accent — converted in real time to the output that works for the customer on the other end of the line.
The agent’s voice. Their identity. Preserved. Customer experience improved.
It runs on device, requires no enrollment, no model training, and no integration changes. It works with any softphone, headset, or CCaaS platform from day one.
The start of something bigger
British English is the first accent beyond US English in Krisp Accent Conversion. It won’t be the last.
The UK is one of the largest call center markets in the world, and a significant share of it runs through offshore operations in India, the Philippines, Africa, the Middle East, and Pakistan. This launch opens that market fully to Accent Conversion. But the broader goal is bigger: to make Accent Conversion a global solution that serves any major English-speaking market, from any offshore location.
More accents are in development. British English is where the expansion begins.
What this means for your operation
For enterprise call centers running offshore operations to serve UK customers: agents can now deliver a British English experience without any changes to workforce model or infrastructure. The CX gap that offshore operations have carried in the UK market is now closed.
For BPOs running UK client programs from offshore locations: it’s now possible to compete for and deliver against UK client programs with the accent quality those clients expect — from any location, at any scale.
Learn more about Accent Conversion.