Real-world voice issues don’t care what OS an agent is running. Accents, noise, and comprehension gaps show up on every call, on every device, in every geography.
Many of the world’s largest contact centers run their agent desktops on IGEL — cost-efficient, centrally managed, and locked down. These same operations often have the strongest need for Accent Conversion: large offshore teams where accent clarity directly impacts outcomes.
Until now, those two things didn’t work together. Accent Conversion ran on Windows and Mac. If your agents were on IGEL, Accent Conversion wasn’t an option, or it meant managing a separate desktop environment alongside your thin client fleet just to access it.
That changes today.
Launching Accent Conversion on IGEL
Today, we’re launching Accent Conversion on IGEL OS. Agents on IGEL thin clients get the same real-time accent softening that’s been available on Windows — same clarity, same experience, same results.
Accent Conversion processes audio locally on the thin client, converting agents’ accented speech into clear US English in real time. The agent’s voice, identity, tone, emotion, and naturalness are fully preserved. Customers hear a clearer, more familiar voice. Agents speak naturally, without self-correction.
All currently available accent packs are included: Indian, Filipino, Latin American, Pakistani, Middle Eastern, and African.
Accent Conversion on IGEL is built on top of Krisp’s bidirectional Noise Cancellation and Voice Isolation, so every conversation is not only accent-adapted but also free from background noise, competing voices, and audio distractions on both sides of the call.
Designed to fit into your IGEL environment
Contact centers chose IGEL for a reason. AC on IGEL doesn’t ask you to rethink that choice.
Deployment happens centrally through IGEL Universal Management Suite (UMS) — the same tool IT teams already use to manage their thin client fleet. No device-by-device setup, no changes to the IGEL infrastructure, no disruption to the security configuration.
AC runs locally on the device with on-device audio processing. It’s CCaaS-agnostic and headset-agnostic — it works with any calling platform, any softphone, and any headset, with no integrations or workflow changes required.
For IT, it’s another managed component in an environment they already control. For agents, it just works.
System requirements:
| Minimum | Recommended | |
|---|---|---|
| CPU | AMD Ryzen Embedded R1305G | AMD Ryzen Embedded V1756B |
| RAM | 4 GB | 8 GB |
Same AC. Same results. New platform.
This is a platform expansion, not a new product. The Accent Conversion that runs on IGEL is identical to what’s been running on Windows — the same technology that has delivered measurable improvements across contact center deployments.
Across customers using Accent Conversion today:
These are the outcomes of clearer, more efficient conversations — fewer clarification loops, shorter handle times, higher conversion rates, and stronger customer satisfaction. They reflect what happens when accent friction is removed from the call.
Contact centers on IGEL now have access to those same outcomes, without changing their desktop strategy.
What this means for your operation
If your contact center runs on IGEL and you’ve been waiting for Accent Conversion support, the wait is over. All accent packs, full voice preservation, built-in Noise Cancellation and Voice Isolation, centralized deployment through UMS — available now. Works with any CCaaS, any softphone, any headset.
If you’re already using Accent Conversion on Windows but have part of your fleet on IGEL, you can now standardize AC across every agent desktop. One experience across the whole operation.
And if IGEL support was the reason AC wasn’t on the table for your team, that blocker is gone.
Ready to get started? Book a demo or reach out to your Krisp Account Executive to enable Accent Conversion on your IGEL fleet.