We’re proud to share that Krisp has been named Disruptive Technology of the Year at the CCW Excellence Awards 2026.
The award was presented at the CCW Excellence Awards Gala in Las Vegas on June 23, an evening dedicated to honoring the companies and leaders raising the bar for the customer contact profession. To be recognized in this category, alongside some of the most innovative teams in the industry, means a great deal to us.
The Disruptive Technology of the Year category honors technology that changes how contact centers operate by replacing older processes with something better, faster, and more measurable. That matters because innovation should not just sound impressive on a conference stage. It should make daily work easier for the people behind every customer conversation.
For years, we’ve believed that the best customer experiences start with voice. Voice is where trust is built, problems get solved, and agents do some of their most important work. It is also where small moments can make a big difference: a clearer conversation, a faster answer, a customer who feels understood, an agent who feels supported instead of stretched thin.
The contact center industry is changing quickly, and teams are under more pressure than ever to deliver better service, support agents, protect customers, and move faster without adding more complexity. This award reflects the progress happening across the industry and the role Krisp is proud to play in helping shape what comes next.
“This recognition reflects the work of an extraordinary team and some equally extraordinary customers who trusted us to be part of how they operate,” said Davit Baghdasaryan, Co-Founder of Krisp. “At the heart of our work is a simple goal: to make every voice interaction clearer, easier, and more human. Being recognized by CMP is a proud moment for our team, and it gives us even more energy to keep supporting the customers and agents who are raising the bar for CX every day.”
“Voice is where customer relationships are won or lost, and for too long the audio stream beneath every call has been treated as something you simply accept. Being named Disruptive Technology of the Year is recognition that fixing voice at the source changes the economics of the contact center. We’re proud to give our customers infrastructure that makes every conversation more reliable, and we’re just getting started,” said Harry Folloder, Chief Commercial Officer, Krisp.
CCW 2026 was a milestone for Krisp: Disruptive Technology of the Year, a mainstage session on the future of CX, and the launch of Voice Security and Speech Analytics. But the most important work is still ahead: helping customers, agents, and contact center teams make every conversation clearer, safer, and more effective.
Learn more about Krisp’s Call Center AI platform.
About CCW Excellence Awards
The CCW Excellence Awards recognize organizations and leaders who demonstrate measurable impact in customer contact and experience operations. Finalists and winners are selected from one of the most competitive nomination pools in the contact center industry, evaluated against documented operational, technology, and workforce outcomes.
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