AI Voice Translation
for Call Centers

Breaking language barriers with affordable, instant, and reliable AI-powered real-time speech-to-speech translation.

Zero connect time
Instant support for 80+ languages
No integration required with CX and voice platforms
Organizations worldwide trust us
Startek logo
iEnergizer logo
Transparent BPO
FirstSoruce logo
FirstSoruce logo
TTEC logo
Ovice logo
Ovice logo
Officegurus logo
Concentrix logo
Startek logo
iEnergizer logo
Transparent BPO
FirstSoruce logo
FirstSoruce logo
TTEC logo
Ovice logo
Ovice logo
Officegurus logo
Concentrix logo

Auto-integration with all
Softphone platforms

Krisp acts as a “smart” layer between agent’s headset and any softphone to eliminate all background noise, convert accent, speech-translate and transcribe calls with a single click.

Image showcasing Krisp auto-integration

Why AI Voice Translation

Human interpretation is inconsistent, expensive and not scalable. Krisp makes multilingual conversations effortless—affordable, always-on, and built for scale.

Human interpreter
AI Voice Translation
Pricing
$1–$3/min
Substantially lower
Voice platform support
Requires CCaaS integration
Auto-integration with all voice platforms
Connect time
Minutes, sometimes >15
Instantaneous, with zero connect time
Availability
Limited
24/7, all geographies
Enterprise-scale
-
✔️
Supported languages
1–2 languages
80+ languages
Industry-specific training
100+ hours of training
Out-of-box functioning with no training required
Conversation flow
3-sided turn-taking, making the conversation twice longer
Synchronous bi-directional translation

Benefits of Voice Translation

For call centers

  • Significant cost savings, decreased wait times and abandoned calls
  • Ability to serve all languages from wider geography
For call centers

For agents

  • Speak freely without language friction
  • Improved KPIs by focusing on conversation
For agents

For supervisors

  • Visibility into 100% of translated calls
  • Automated scoring for targeted coaching and compliance
For supervisors

See Krisp AI Voice Translation in action

Krisp VT demo
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Looking for other language pairs?
Contact our Sales team to learn more

Use cases

Krisp AI Voice Translation is perfect for Call Centers and BPOs that need to support
multiple languages and currently use human interpreter services

Healthcare Support

Healthcare Support

Accurate translation for medical advice, appointments, and treatment plans.
Emergency and Crisis Management

Emergency and Crisis Management

Clear communication during emergencies like medical crises or service outages.
Financial and Legal Services

Financial and Legal Services

Assisting with complex transactions and legal queries to avoid misunderstandings.
Technical Support

Technical Support

Detailed technical assistance in the customer's language for effective problem resolution.
Sales and Customer Acquisition

Sales and Customer Acquisition

Overcoming language barriers in international sales to expand the customer base.

How does it work?

How does it work?
01

Install Krisp once on the agent’s device

02

Customer language is detected automatically

03

With one click, agents enable Voice Translation

04

Bilingual conversation starts instantly - zero wait time, zero setup

05

Real-time translation flows naturally a few words into the speech

Key capabilities

Accurate and reliable translation

Built on Noise Cancellation and Voice Isolation for
crystal-clear audio
Custom Vocabulary for brand, product, and industry terms
Out-of-box industry-specific translation

Translation Auto-scoring

Full visibility into 100% of translated calls
Consistent, automated scoring with no manual sampling
Clear issue flagging for faster coaching and improvements

Real-time bilingual transcription

Live bilingual transcript in Widget displayed to agent
Enhanced comprehension of sensitive data
Faster agent responses by skipping repeated translations of customer speech

Natural conversation flow

Custom greeting prompts to set the flow expectations
Translation starts near real-time with the original speech
Natural-sounding interpreter voices

Built with powerful,
enterprise-grade
security in mind

Built with powerful,<br> enterprise-grade <br>security in mind

Governance

Zero connect time
Instant support for 80+ languages
No integration required with CX and voice platforms

Privacy & Security

No voice data visible to Krisp servers
GDPR compliant
SOC 2 Type II certified
Encryption in-transit and at-rest
PCI-DSS 4.0
HIPAA compliant

Learn more about how your call
center can benefit from
AI Voice Translation

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Book a demo