Senior Product Manager, CX

Armenia

Hybrid

At Krisp, we are powering the future of customer experience with the world’s leading Voice AI platform, trusted by tier-1 banks, insurance providers, BPOs, and large enterprise organizations.

Our CX portfolio brings together AI Noise Cancellation, Accent Conversion, Agent Assist, Speech Analytics, and real-time Voice Translation in a single enterprise-grade, CCaaS-agnostic platform.

As a key member of our world-class product team, You’ll work closely with cross-functional teams in research, engineering, data, design, customer success, sales, and legal to deliver enterprise-ready features that move the needle on key metrics of Call Centers worldwide.

Your sharp judgment, deep customer empathy, and our robust analytical ability will be the driving force behind your success. Join us to shape the category-defining Voice AI platform for the contact center industry.

What you'll do

Define product strategy for Krisp’s CX portfolio
Collaborate with engineering, design, and data teams to build and optimize enterprise-grade features for contact centers
Engage directly with enterprise customers, BPOs, and CCaaS partners to translate feedback into product insights and improvements
Work with Engineering managers to break feature development into impactful, measurable iterations and cultivate a fast-shipping culture
Conduct market and customer research to identify opportunities across contact center, BPO, and enterprise segments
Continuously go through agent, supervisor, and admin flows to identify gap areas for optimization
Optimize user experience and product performance across multiple CCaaS and CRM environments and deployment surfaces (Windows, Mac, VDI, Chrome)
Prioritize features and product updates based on enterprise impact, revenue value, and customer success metrics
Work with sales, customer success, and legal to align B2B business models, security, and compliance requirements
Drive AI-native product work across real-time voice and agent workflows
Partner with security and legal on enterprise trust, PII handling, and on-prem/VDI deployments to win regulated industries
Set and own quarterly product goals and OKRs
Be very hands on.

What we are looking for

5+ years of product management experience, ideally with B2B SaaS, enterprise, or contact center related products
Experience shipping enterprise-grade products with complex deployment, admin, and analytics surfaces
A growth mindset and a constant drive to learn, iterate, and improve
Strong analytical skills with experience in data analysis and quantitative decision-making
Track record of using data and customer insights to prioritize and execute on the roadmap
Comfort engaging directly with enterprise customers, BPOs, and CCaaS partners across discovery, design, and rollout
Ability to communicate findings clearly to both technical and non-technical audiences, including executive stakeholders at enterprise customers
Ability to drive POCs and early access programs with enterprise customers, and quickly iterate based on learnings
Entrepreneurial enthusiasm and grit, always willing to roll up your sleeves
Excellent verbal and written communication skills
Caring deeply about teammates and actively working to uplift and improve the team and the team’s culture

How to apply

All interested candidates are encouraged to apply through this form.
We highly appreciate all applications, however, only shortlisted candidates will be contacted for the next stages.

Krisp is an Equal Opportunity Employer:

All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We do not tolerate discrimination or harassment of any kind. All employees and contractors of Krisp treat each other with respect and empathy.

Apply now