The ongoing assessment of audio and video quality during online meetings to ensure a smooth experience. It involves monitoring various factors to maintain high-quality communication experiences. Key components of call quality monitoring include:
Ensuring that participants can hear and see each other clearly without disruptions, echoes, or distortion.
Monitoring network conditions to prevent latency, jitter, or dropped calls, which can affect call quality.
Evaluating the functionality of hardware and software used for calls, such as microphones, cameras, and conferencing platforms.
Gathering feedback from participants to gauge their satisfaction with call quality and identifying areas for improvement.
Identifying and resolving call quality issues in real time to minimize disruptions during meetings.
