Features
For individuals and teams

AI Noise Cancellation Removes background noises, voices and echoes from online meetings.

Meeting Transcription Transcribes meetings and calls in real-time for individuals and teams.

AI Meeting Notes and Summary Generates meeting notes, summaries and action items from meetings.

Meeting Recording Automatically records meetings across all communication apps.
For enterprise and call centers

AI Noise Cancellation Removes background noises, voices and echoes from customer calls.

AI Accent Localization Converts agents' accents in real-time to the customer's native accent for clearer communication.

Call Center Transcription Securely transcribes the agent-customer conversations on device and in real time.
Use cases
Pricing
How it works?

The ultimate transcription solution for call centers

Krisp Call Center Transcription is a dedicated solution designed to tackle the specific challenges faced by call centers and BPOs in capturing and maintaining call transcriptions.

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For BPOs and call centers of all sizes

Works on-device and assures utmost privacy

PII redaction

Trusted by leading global contact centers

How BPOs and call centers benefit from
Call Center Transcription

On-device processing

Krisp’s desktop app processes transcriptions and noise cancellation directly on your device, keeping sensitive info secure and compliant with strict security standards.

Unmatched privacy

Krisp ensures the utmost privacy by redacting PII and PCI in real-time, storing transcripts in a private cloud owned by customers with write-only access.

Superior 96% accuracy

Krisp CCT delivers unmatched transcription accuracy with a WER (Word Error Rate) of only 4%

A single solution across all platforms

By centralizing call transcriptions across all platforms, Krisp CCT optimizes costs and simplifies data management, eliminating the need for multiple transcription services.

No additional integrations required

Krisp's plug-and-play setup integrates effortlessly with major CCaaS and UCaaS platforms. Requiring no additional configurations, Krisp ensures your operations run smoothly and securely.

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See Call Center Transcription in action

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Use cases enabled by Krisp Call Center Transcription

Enhancing call center efficiency

Boost your BPO’s efficiency by ensuring quality control of customer interactions, enabling targeted training and coaching sessions, refining sales strategies, and improving call center metrics for an enhanced operation.

Better Compliance and Record-Keeping

Maintain regulatory compliance and adhere to industry standards with Krisp CCT, which provides a searchable record of all customer interactions. This can support your compliance efforts and offer valuable information for dispute resolution.

Enabling customer intel gathering

Streamline customer research and analysis, identify actionable customer insights, and collect feature requests to better understand and serve your customers.

Fortifying fraud detection

Identify fraudulent patterns in customer interactions, mitigate data breaches, and enhance fraud prevention strategies to protect your business and customers with Krisp CCT.

Built with powerful, enterprise-grade security in mind

Governance

Quick, easy deployment to all computers at once
User access and management
Centralized billing
Email, OAuth, and SSO user verification

Privacy & Security

No voice data visible to Krisp servers
GDPR compliant
SOC-2 certified
Encryption in-transit and at-rest

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Learn more about how your company can benefit from Call Center Transcription

How Call Center Transcription works

Krisp Call Center Transcription employs noise-robust deep learning algorithms for real-time on-device speech-to-text conversion. The process consists of several stages:

Processes and turns speech into unformatted text.

Adds punctuation, capitalization, and numerical values.

Removes PII/PCI and filler words on-device and in real time.

Assigns text to speakers with timestamps.

Temporarily stores the encrypted transcript locally.

Safely transmits the transcript to a private cloud.

Supercharge CX with Call Center Transcription

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Organizations worldwide love Krisp

Olivier Camino,
Global COO at Foundever

"Krisp’s technology supports our vision of leveraging AI to deliver better experiences for our clients’ customers. Our group is committed to driving grounded innovation through partnerships that empower CX improvement, and Krisp is a valued partner on this roadmap.”

Olivier Camino,
Global COO at Foundever