We are thrilled to announce the launch of Krisp Speech-to-Text (STT) API, a groundbreaking solution tailored for the demands of modern call centers and BPOs.
At Krisp, we’ve been at the forefront of Voice AI technology, consistently delivering innovations that enhance communication and productivity. Today, we’re proud to add Krisp STT API to our suite of industry-leading products.
Why Krisp Speech-to-Text API?
The Krisp STT API is more than just a transcription tool—it’s a transformative solution designed to address the challenges that call centers and BPOs face every day. Here’s what sets it apart:
- On-device processing for unmatched privacy
Unlike traditional cloud-based transcription services, Krisp STT operates entirely on your device. This ensures that your data remains secure, with no third-party processing involved. Moreover, our real-time PII/PCI redaction capability guarantees that sensitive information is protected as soon as it’s spoken, providing unparalleled privacy and compliance with industry standards.
- Cost-efficiency without compromise
We understand that cost-efficiency is crucial in today’s competitive market. Krisp STT API offers transcription services at a fraction of the cost—10 times more affordable than most alternatives. This is made possible by our proprietary algorithms that run efficiently on-device, eliminating the need for expensive cloud resources. The result? A high-quality, cost-effective solution that doesn’t compromise on performance.
- Seamless integration with your existing systems
We know that ease of integration is essential for any new technology. Krisp STT API is designed for out-of-the-box compatibility with all Customer Experience (CX) and Voice platforms. Whether your organization uses Mac, Windows, or Linux, our API integrates seamlessly, allowing you to enhance your operations without disrupting your existing infrastructure.
- Superior accuracy in real-world conditions
The Krisp STT API is built to excel in the most challenging environments. Whether dealing with background noise, multiple speakers, or diverse accents, our API consistently delivers high-accuracy transcriptions. With a Word Error Rate (WER) of just 7.9%, evaluated across multiple industry-standard datasets, Krisp STT ensures that your transcriptions are not only accurate but also reliable in real-world scenarios.
Unlocking New Possibilities for Call Centers and BPOs
By providing a fast, secure, and cost-effective way to transcribe conversations, we’re empowering call centers and BPOs to build advanced speech analytics, customer quality assurance, and agent assistance technologies. Whether you’re looking to improve customer interactions, optimize agent performance, or gain deeper insights from your call data, Krisp STT API is the key to unlocking these opportunities.
Availability and Next Steps
The Krisp Speech-to-Text (STT) API is now ready for integration into your operations. If you’re looking to enhance your transcription capabilities with a solution that offers exceptional accuracy, security, and cost-effectiveness, we invite you to book a demo with our team today.
