AI Agent Assist for Call Centers

Krisp AI Agent Assist supports agents across the call lifecycle with real-time answers, smart summaries, and coaching feedback—driving faster resolution and better experiences.

Green check markSupports all CX and voice platforms with zero integration required Green check markDelivers contextually relevant knowledge to the agent in real time Green check markInstantly generates after-call summaries and follow-up items
AI Agent Copilot

Trusted by leading global contact centers

Key Features

AI Knowledge Chat

  • Real-time delivery of contextually relevant knowledge to agents
  • Chat availability during and after the call
  • Source citation for confident conversation handling
  • Admin-controlled centralized Knowledge Hub
  • Integration with existing knowledge bases and FAQs

After-call Summary

  • Instantly AI-generated call summary
  • Follow-up actions for the agent
  • PII/PCI redaction before generation
  • One-click transfer to call intelligence platforms
  • Performance feedback for continuous learning
  • Call Stats on relevant metrics

How call centers benefit from
AI Agent Assist

Increased FCR

Helps agents resolve more
calls on the first try with
contextual support

Background Voice Cancellation
Lower AHT

Empowers faster answers and
faster wrap-up with AI Summaries
and Knowledge Chat

Background Voice Cancellation
Higher CSAT & ESAT

Stress-free and more efficient
interactions for higher agent
and customer satisfaction

Echo Cancellation
More efficient workflows

Optimizes the After-Call Work
through instantly generated
AI Summaries

Background Voice Cancellation
Continuous agent growth

Objective coach feedback
after each call to support
consistent performance improvement

Echo Cancellation

Auto-integration with all Softphone platforms

Krisp acts as a “smart” layer between agent’s headset and any softphone to eliminate all background noise, convert accent, speech-translate and transcribe calls with a single click.

Krisp works with any app

Built with powerful, enterprise-grade security in mind

settings
Governance
  • Quick, easy deployment to all computers at once
  • User access and management
  • Centralized billing
  • Email, OAuth, and SSO user verification
settings
Privacy & Security
  • No voice data visible to Krisp servers
  • GDPR compliant
  • SOC-2 certified
  • Encryption in-transit and at-rest

Learn more about how your company can benefit from AI Agent Assist

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