As a Senior Customer Success Manager, you will be a critical force behind Krisp’s Enterprise customer journey, engaging across both pre-sales and post-sales phases to ensure seamless implementation, value realization, and long-term success. You’ll serve as a trusted advisor to our largest clients, building strategic relationships and driving adoption through exceptional customer experiences.

Your work will span technical pilot management, enterprise onboarding, and proactive lifecycle engagement. Collaborating cross-functionally with Sales, Customer Support, Engineering, and Product, you’ll help shape scalable systems for customer success while capturing critical feedback to drive product evolution.

This is a high-impact role on a fast-growing team with ample opportunities for ownership and career growth.

• Own onboarding and engagement: Deliver high-touch, tailored onboarding experiences and nurture ongoing relationships with our most strategic accounts.
• Ensure product adoption and value delivery by monitoring customer health and engagement, proactively identifying risks, and driving value realization across the customer lifecycle.
• Drive product awareness and expansion: Educate customers on our roadmap and newly released features while identifying opportunities for upsell and deeper integration.
• Lead pre-sales technical pilots: Support Sales by scoping and managing pilot programs that demonstrate Krisp’s value in complex enterprise environments.
• Build world-class support systems: Partner with Customer Support to create a best-in-class help desk experience.
• Develop scalable & repeatable success programs: Collaborate with Customer Engineering to create robust onboarding materials, technical documentation, and address technical edge cases.
• Be the customer voice to Product: Actively collect and surface product feedback through structured touchpoints and cross-team collaboration.
• Implement success metrics: Define and execute processes to measure customer success, such as NPS, engagement analytics, and satisfaction surveys.

• Customer-first mindset with 5+ years of experience in customer success, technical account management, or enterprise project delivery, ideally in a fast-paced tech environment.
• Experience working with BPO and/or Enterprise Call Center technical environments, including CCaaS/UCaaS, SSO, Proxy/Firewall, & VDI
• Proven success building and executing account success strategies, nurturing senior-level customer relationships, and influencing stakeholders across business and technical domains.
• Experience leading engagements with large enterprise customers and managing complex deployments or onboarding processes.
• Excellent communication skills—able to articulate complex concepts to both technical and non-technical audiences.
• Strong project management and prioritization abilities; comfortable juggling competing demands in a fast-moving environment.
• Passion for building processes, collaborating cross-functionally, and going the extra mile to ensure customer satisfaction.

All interested candidates are encouraged to apply through this form.
We highly appreciate all applications, however, only shortlisted candidates will be contacted for the next stages.