AI Copilot for Call Center Agents

Krisp AI Agent Copilot transcribes the call in real time and generates an AI call summary after the call, allowing the agents to focus on the customer.

Green check markSupports all CX and voice platforms with zero integration required Green check markInstantly generates AI summary and post-call follow-ups Green check markWith on-device transcription, audio never leaves agent’s device Green check markHighlights key customer details during the call

Improving AHT and CSAT

Krisp Call Center Transcription

AI Agent Copilot reduces the call handling duration, decreases agent workload and increases customer satisfaction.

It provides several practical benefits:

  • After the call, agents can easily copy the auto-generated summary into CRMs and send the follow-up text to the customer via email. This saves time, reduces stress, and improves note accuracy.
  • Agents can easily verify and copy important customer information (phone number, SSN, account number, etc) directly from real-time transcripts rather than focusing and writing them down themselves. This too saves time and reduces stress.
  • Whenever agents don’t understand what the customer said, they read the real-time transcript. This reduces repetition time and increases customer satisfaction.

Krisp’s On-Device AI

Krisp’s proprietary AI technology allows generating real-time transcripts of the call on-device even on low-end machines. This unique technology allows building an amazing Note-Taking experience without sending customer call recordings to servers.

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How Does it Work?

1. Install Krisp desktop app on agents’ devices
2. Turn on “AI Agent Copilot from Krisp’s web admin dashboard

Once set up, agents will see real-time transcripts during calls and automatic call summary after the call ends.

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No Integration Required

Krisp app supports all CX and voice platforms out of the box. No specific integration is needed to support your company’s voice stack. This is possible since Krisp desktop application integrates directly with the Operating System.

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Built with powerful, enterprise-grade security in mind

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Governance
  • Quick, easy deployment to all computers at once
  • User access and management
  • Centralized billing
  • Email, OAuth, and SSO user verification
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Privacy & Security
  • No voice data visible to Krisp servers
  • GDPR compliant
  • SOC-2 certified
  • Encryption in-transit and at-rest

Learn more about how your company can benefit from AI Agent Copilot

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