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Philippines
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India
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Africa
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India
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Latin America
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Philippines
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Africa
Krisp AI Accent Conversion

Higher CSAT. More sales. Same offshore team.

For the offshore teams you run or partner with

2,500+ companies  87 of the Fortune 500 300,000 agent devices deployed
Help your US customers understand your offshore agents more easily. Krisp softens accents in real time, helping improve CSAT and turn more conversations into sales.
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Trusted by contact centers, BPOs, and enterprise service teams worldwide.

Figures and quotes are customer-reported, from Krisp-published case studies and testimonials.

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Accent friction costs more than time

When accents are hard to follow, customer trust is at risk

Contact centre agent repeating herself while a customer struggles to follow

Lower customer trust

When customers struggle to understand, they can lose trust in your company.

Less effective agents

Repetition frustrates agents, slow them down, and hurt their performance.

Higher costs, fewer sales

Longer calls cost more. Confused customers are harder to convert.

What changes with
Krisp Accent Conversion?

Krisp Accent Conversion makes your agents easier to understand in real time, while preserving their natural voice.

Build customer trust

Make agents easier to understand, helping customers feel more confident in your company

Agent speaking clearly on a call

Help agents perform better

Fewer misunderstandings help agents stay confident and focused on resolving issues.

Customer on a call being understood clearly

Onshore clarity from your offshore team

Help your teams deliver clearer conversations while keeping offshore savings.

Agents across regions connected on a world map

What offshore teams and BPOs report after deploying Krisp Accent Conversion

TTEC

NPS increased from 74 to 85

Clearer conversations. Happier customers.

TTEC moved US voice programs to India with Krisp Accent Conversion and Noise Cancellation on every agent. Customer mentions of a “language barrier” fell 54%, and NPS rose from 74 to 85 within six months of deployment.

Read TTEC’s story
In their words
“Customers no longer have to strain to understand, which means fewer repetitions, shorter calls, and less frustration.”
Biju Pillai, VP of India Operations, TTEC
Arrivia

26.1% higher sales conversion

More sales from the same team

After adding Krisp Accent Conversion, Arrivia’s India sales team increased conversion by 26.1%, revenue per booking by 14.8% and NPS by 99% in a 90-day evaluation.

Read Arrivia’s story
In their words
“Krisp creates wins for our customers, company, and team members. It enables higher-quality interactions, unlocks new opportunities for our agents, and drives real productivity gains.”
Travis Markel, Chief Operating Officer at arrivia
The Office Gurus

26% increase in CSAT

Better experiences from the first hello

After adding Krisp Accent Conversion, The Office Gurus reported a 26% increase in CSAT and a 28% improvement in new enrollment conversion across participating nearshore accounts.

Read The Office Gurus’ story
In their words
“At The Office Gurus, we deliver passion in every connection by keeping every customer conversation clear, confident, and human. Krisp plays a key role in that, whether by removing background noise or enhancing accent understanding, so our agents can focus on what matters most: listening deeply, building trust, and ensuring every caller feels genuinely understood.”
Jaimie Bell, VP Client Solutions, The Office Gurus

Fits the way your teams work

Keep your existing stack

Works alongside your softphone or CCaaS, without a telephony migration.

Centralized management

Manage users and activation settings centrally for participating teams.

On-device processing

Accent Conversion processes audio locally on the agent’s device.

Works with
Vonage RingCentral 8x8 Talkdesk Avaya Aircall Twilio Five9 Genesys Amazon Connect + all softphone and CCaaS platforms
SOC 2 Certified
GDPR Compliant
HIPAA Compliant
PCI-DSS Certified

Frequently asked questions

Will agents still sound like themselves?

Yes. Krisp preserves the speaker’s voice, tone, and emotion while adapting their accent.

Which accents are supported?

Dedicated models for Indian, Filipino, Latin American, African and Pakistani English, plus Universal Accent Conversion for broader coverage.

Will we need to change our CCaaS or telephony setup?

No. Krisp works alongside your existing softphone or CCaaS without requiring a telephony migration.

How is voice processed?

Krisp Accent Conversion runs locally on the agent’s device, helping organizations meet enterprise privacy and security requirements.

Can we use Krisp through our BPO?

Yes. Coordinate rollout with your BPO’s operations and IT teams to enable Krisp for agents serving your account.

Do we need Accent Conversion on both sides?

Enable Agent Accent Conversion, Customer Accent Conversion, or both, depending on where your calls need better clarity.

Keep the offshore savings. Raise the customer experience.

Deploy Krisp Accent Conversion in as little as one day. See the difference right away.

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