BERKELEY, Calif., August 13, 2024 – Krisp Technologies, Inc., the world’s leading AI-powered voice productivity software, today announced a new partnership with NICE CXone to make Krisp’s contact center applications available through NICE’s CXexchange marketplace and deliver cutting-edge Voice AI to NICE CXone customers.
Krisp’s AI-powered background noise and voice cancellation, along with its revolutionary AI Accent Localization technologies, are now available to CXone customers. NICE customers have been using Krisp since it first entered the market, and now this listing expands the availability and ease of access of Krisp applications for all CXone customers.
Krisp’s Voice AI technology seamlessly eliminates unwanted noise and background voices, enhancing voice communications on the NICE CXone platform. This leads to improved AHT, CSAT, and ESAT scores. The addition of its AI Accent Localization further enhances the productivity of agents in India, the Philippines, and Latin America when serving English-speaking customers, resulting in significantly improved comprehension and customer satisfaction.
“Organizations across the globe are looking to use AI in smart and efficient ways to improve customer interactions,” said Barry Cooper, President, CX Division, NICE. “Krisp’s Voice AI delivers voice quality for agents and customers during their most important interactions, resulting in improved customer satisfaction and ROI for calling operations.”
“Joining the NICE CXexchange is a significant milestone for us,” said Robert Schoenfield, Krisp’s EVP of Licensing and Partnerships. “The CXone platform continues to expand its capabilities through the marketplace, and Krisp enhances this ecosystem with cutting-edge Voice AI technology, driving clearer, more efficient customer interactions for contact centers globally.”
NICE CXone customers can now access Krisp’s applications directly through NICE’s CXexchange.
About Krisp
Founded in 2017, Krisp pioneered the world’s first AI-powered Voice Productivity software. Krisp’s Voice AI technology enhances digital voice communication through audio cleansing, noise cancelation, accent localization, and call transcription and summarization. Offering full privacy, Krisp works on-device, across all audio hardware configurations and applications that support digital voice communication. Today, Krisp has transcribed over 20 million calls and processes over 75 billion minutes of voice conversations every month, helping businesses harness the power of voice to unlock higher productivity and deliver better business outcomes.
Learn more at www.krisp.ai
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform – and elevate – every customer interaction. www.nice.com
