South Africa is rapidly becoming one of the world’s fastest-growing hubs for customer experience delivery. With its highly-skilled, English-speaking workforce, strong cultural alignment with Western markets, and cost-effective operations, the country has become a go-to region for global enterprises and BPOs. The market is projected to continue expanding rapidly, with South Africa positioned as a global gateway for CX across Africa and Europe.
Krisp will make Accent Conversion for African English accents—including South African, Ugandan, Kenyan, and Nigerian—available in October 2025, following the release of its 3.7 model for Indian, Pakistani, Filipino, and Latin American support. It will be fully tested and available for live deployment.
Proven performance
Krisp’s Voice AI platform is already trusted at scale:
- 250,000+ enterprise seats deployed
- 80B+ minutes processed monthly in real-time conversations
Krisp’s Accent Conversion delivers measurable impact:
- +99% NPS from end-customers
- +26.1% in sales conversions
- +14.8% in revenue per booking
Accent clarity is often the deciding factor in customer satisfaction, repeat business, and agent productivity. Krisp Accent Conversion for South Africa ensures conversations remain natural, inclusive, and crystal clear—unlocking the country’s full potential as a CX powerhouse.
Accent Conversion takes these advantages further by:
- Eliminating accent bias: Bridges clarity gaps across South Africa’s diverse English accents and native languages.
- Unlocking opportunity: Expands access to CX jobs for agents who might otherwise be excluded.
- Boosting retention: Preserves agents’ natural voices, building confidence and authenticity.
- Cutting costs: Removes the need for expensive and limiting accent neutralization training.
- Scaling without limits: Allows operators to hire broadly, without limitations due to accent, and compete globally with India and the Philippines.
Krisp continues to set the standard for real-time Voice AI at enterprise scale, giving global operators technology they can trust to deliver measurable results.
Krisp Accent Conversion for South Africa will be available for deployment in October. To learn more, visit https://krisp.ai/contact-center/accent-conversion/