How to Cancel Your Zoom Subscription in a Few Easy Steps

Zoom has become one of the most popular video conferencing tools, with around 2 million users in 2024, including over 315,000 paying customers. It’s a great option, whether you’re using it for work, school, or just staying connected with friends and family. With flexible plans that range from free to enterprise-level, it’s no wonder Zoom is a go-to for so many people.

But sometimes, your needs change. Whether you’re running into subscription issues, switching to a different platform, or just rethinking your plan, canceling your Zoom subscription might cross your mind. Before you do, though, it’s worth taking a moment to review your current plan and usage—you might find that downgrading or switching plans is a better fit!

If you only need Zoom for small meetings, the basic free plan might be perfect for you. It allows 40-minute meetings with up to 100 participants. However, if you’ve decided to discontinue using Zoom, here is our guide on how to cancel your subscription in just a few simple and quick steps.

How to Cancel Your Zoom Subscription

Canceling your Zoom subscription is an easy and quick process. If you’re looking to switch platforms, downgrade, or simply no longer need Zoom’s paid features, here’s our detailed guide to help you cancel your Zoom subscription easily.

1. Log in to Your Zoom Account

First, head over to the Zoom website and log in with your usual credentials. Make sure you’re using the account that has the paid subscription—otherwise, you won’t be able to cancel it!

2. Go to the Billing Section

Once you’re logged in, click on Account Management on the left-hand side of your dashboard under the Admin tab. From there, click on Billing to get to the subscription details page.

3. Find Your Current Plan

In the Billing section, you’ll see all the details of your current subscription plan, including any add-ons you might have. Look for the Current Plans tab, which is where your active subscription is displayed.

4. Cancel Your Subscription

• Next to your active plan, you’ll see an option to Cancel Subscription. Click on this button to begin the cancellation process.
• A pop-up will appear asking for confirmation. Zoom may also prompt you to provide a reason for canceling. Fill it out if you wish, but it’s not mandatory.

5. Confirm the Cancellation

Once you confirm, you should get a message saying your subscription is canceled. You’ll still have access to Zoom’s paid features until the end of your current billing cycle, so nothing will disappear right away.

6. Check for a Confirmation Email

Zoom will send you a confirmation email once the cancellation goes through. Be sure to keep this email for your records—it’s always good to have proof!

7. Don’t Forget About Add-ons

If you’ve subscribed to any extra features like Zoom Webinars or Zoom Phone, you’ll need to cancel those separately. Head back to the Billing page and cancel them one by one.

8. Double-Check Everything

To make sure the cancellation was successful, go back to the Billing section. Under Current Plans, it should now show your cancellation date and a note saying your subscription won’t renew.

Canceling Through Mobile Apps (Apple App Store or Google Play)

If you signed up for your Zoom subscription through the Apple App Store or Google Play, the process for canceling your subscription is a bit different. Here’s a detailed step-by-step guide for both platforms:

Canceling Zoom via the Apple App Store (iPhone or iPad)

If you’re using an iPhone or iPad and subscribed to Zoom through the App Store, follow these steps:

1. Open the Settings App

   • Unlock your iPhone or iPad and tap on the Settings app.

2. Tap on Your Name

   • At the very top of the Settings menu, you’ll see your name and Apple ID information. Tap on it to access your account details.

3. Go to Subscriptions

   • In the list of options, you’ll find Subscriptions. Tap on it to view all the apps you’re currently subscribed to through your Apple ID.

4. Find Zoom in Your Subscription List

   • Scroll through your list of active subscriptions until you find Zoom. Tap on it to view your subscription details.

5. Tap Cancel Subscription

   • At the bottom of the Zoom subscription details, you’ll see an option to Cancel Subscription. Tap on it to initiate the cancellation process.

6. Confirm the Cancellation

   • Apple will ask you to confirm that you want to cancel the subscription. Once confirmed, your subscription will remain active until the end of the current billing cycle. Afterward, you will lose access to the paid features.

Canceling Zoom via the Google Play Store (Android)

If you’re using an Android device and subscribed to Zoom through the Google Play Store, follow these steps:

1. Open the Google Play Store App

   • Go to your Google Play Store app.

2. Access Your Google Account

   • In the top right corner of the screen, tap on your account options.

3. Go to Payments & Subscriptions

   • In the menu that appears, tap on Payments & Subscriptions. This will show all your payment methods and any subscriptions tied to your Google account.

4. Tap on Subscriptions

   • In the Payments & Subscriptions menu, select Subscriptions to see all your active app subscriptions.

5. Find Zoom in Your Subscription List

   • Scroll through your list until you find Zoom. Tap on it to access your subscription details.

6. Cancel Subscription

   • Once you’re in the Zoom subscription details, tap Cancel Subscription. Google will ask you to confirm your choice.

7. Confirm the Cancellation

   • After you confirm, your Zoom subscription will remain active until the end of the current billing period, and you’ll still have access to paid features.

Important Notes:

• Cancellation Timing: Both Apple and Google Play will keep your subscription active until the end of your current billing cycle. This means you won’t lose access to the paid features right away but will stop being charged in future cycles.
• Renewals: If you change your mind and want to resubscribe, you can do so through the same process by reactivating the subscription before it expires.

Canceling Zoom Subscription Through a Third-Party Provider

If you signed up for Zoom through a third-party provider, such as a telecom company, an internet service bundle, or a business package, the cancellation process is different from canceling directly through Zoom or the mobile apps. Since third-party providers manage your subscription, you’ll need to work directly with them to cancel it. Here’s a step-by-step guide to help you through this process:

Step 1: Identify Your Third-Party Provider

• First, determine which third-party service you used to subscribe to Zoom. This could be your internet provider, a telecommunications company, or a business service package. You can usually find this information in the confirmation email you received when you first subscribed or by checking your payment records for a third-party charge.
• Common third-party providers include:
  • Telecom companies (e.g., AT&T, Verizon)
  • Internet service providers (e.g., Comcast, Spectrum)
  • Business software bundles or resellers

Step 2: Review the Terms of Your Subscription

• Before canceling, review the terms and conditions of your Zoom subscription with the third party. You can usually find these on the provider’s website under their customer account section or in the initial agreement or service contract you signed. Be sure to check for any cancellation policies, early termination fees, or notice periods that might apply.

Step 3: Contact Your Provider’s Customer Support

• To cancel your Zoom subscription, you’ll need to get in touch with the third-party provider’s customer support team. Here’s how you can do that:
  1. Phone: Most providers offer a customer service hotline. Call the number listed on their website or on your billing statement.
  2. Live Chat: Some providers have live chat options on their websites, where you can speak with a representative in real time.
  3. Email: If your provider offers email support, you can send an email request to cancel your subscription. Be sure to include your account details and subscription information for quick processing.
  4. In-Person: If your provider has physical locations, you can visit a nearby office to handle the cancellation in person.

Step 4: Provide Subscription Details

• When speaking to a customer service representative, have the following information ready:
  • Your account number with the third-party provider.
  • Subscription details (the Zoom plan you’re subscribed to).
  • Billing details (if required to verify your identity).
• Request that they cancel your Zoom subscription and ask them to confirm whether any additional steps are needed on your part. Be clear about when you want the cancellation to take effect (immediately or at the end of your billing cycle).

Step 5: Confirm the Cancellation

• Once your provider processes the cancellation, request written confirmation. This may come in the form of an email or a notification in your online account. Be sure to save this for your records, as it will serve as proof that the subscription has been canceled.
• If your provider requires a notice period (e.g., 30 days), ask for the exact date when your subscription will be officially canceled and when your final charge will be.

Step 6: Check Your Next Billing Cycle

• Even after the cancellation, check your next billing statement to make sure no further charges are made. If you notice any charges after the cancellation date, contact your provider immediately to resolve the issue.

Step 7: Remove Add-Ons (If Applicable)

• If your Zoom subscription includes any additional features or services, such as Zoom Webinars or cloud storage, make sure these add-ons are also canceled. Some third-party providers require you to cancel each service individually, so double-check with the representative.

Important Notes:

• Cancellation Policies: Different providers have unique cancellation policies. Be sure to clarify any potential fees, billing adjustments, or service interruptions that may occur when canceling.
• Service Continuation: If you cancel in the middle of a billing cycle, you may still have access to Zoom’s paid features until the end of that period, depending on your agreement with the provider.
• Future Resubscription: If you decide to resubscribe to Zoom later, you may need to do so directly through Zoom or another third-party provider.

What Are Some Alternative Meeting Solutions?

If you’re thinking about replacing Zoom with other online meeting platforms, you’re in luck—there are plenty of alternatives that offer great video conferencing tools. Whether you’re looking for free options or affordable plans, here are some solid alternatives:

Microsoft Teams

Microsoft Teams is a popular option, especially if you’re already using other Microsoft services. It combines video conferencing, chat, file sharing, and collaboration tools all in one platform. Teams offers both free and paid plans, making it a versatile choice for small teams or large organizations.

Google Meet

Google Meet is another excellent choice, especially for users in the Google ecosystem. It integrates seamlessly with Gmail, Google Calendar, and other Google services, making it easy to schedule and join meetings. Google Meet offers free and paid plans, with the free option supporting up to 100 participants for 60 minutes.

Krisp

While not a direct alternative to Zoom, Krisp is an AI-powered tool that enhances video meetings by solving common issues like background noise and distractions. Krisp’s features include noise cancellation, meeting transcription, notes, and action item generation—all in one tool. The best part? It works directly with popular platforms like Zoom, Microsoft Teams, and Google Meet, helping you have clearer, more productive meetings. Krisp also offers a free plan, so it’s easy to give it a try!

Make Your Meetings Productive and Smooth With Krisp

Meetings are essential for remote work, fostering communication and collaboration. However, keeping them productive and focused can sometimes be challenging. That’s where Krisp comes in to elevate your meeting experience.

Eliminate Background Noise

Krisp’s AI-powered noise cancellation ensures that only your voice is heard during meetings, removing distracting background noises. This helps your colleagues focus solely on your message without interruptions. Plus, with Krisp’s free plan, you get 60 minutes of AI noise cancellation each day, keeping your audio clear and professional.

Automated Meeting Transcription

With Krisp’s meeting transcription feature, you receive a complete written record of your calls. After your call, Krisp provides a detailed transcription and summary of the discussion. This makes it easy to revisit key points or catch up on anything you might have missed. The free plan includes this unlimited transcription service, so you can keep track of every detail.

Action Items 

Krisp enhances productivity further by generating action items and summaries from your meetings. This feature ensures you get a clear list of tasks and next steps, helping you stay organized and manage projects effectively. The free plan provides up to 2 daily AI-generated summaries and action items, simplifying follow-ups and task management.

Additional Free Plan Features

Beyond these core features, Krisp’s free plan also includes bot-free recording and note-taking, ensuring a seamless meeting experience without interruptions. It also offers custom vocabulary, allowing the AI to better understand and transcribe your specific terminology. You’ll also have access to a limited meeting history, helping you review past discussions when needed.

Conclusion

Canceling your Zoom subscription is a simple process, but it varies based on how you originally subscribed. Whether you’re moving to another platform, downgrading, or simply no longer need Zoom’s paid features, you can follow the appropriate steps to cancel smoothly. Taking the time to review your current plan and any add-ons ensures that you won’t miss anything important or incur unnecessary charges.

Key Takeaways:

• Multiple Cancellation Methods: Depending on where you subscribed (Zoom’s website, Apple App Store, Google Play, or a third-party provider), you can cancel through the appropriate platform. This flexibility makes the process easier to fit your specific situation.
• Access Until the End of Billing Cycle: Even after canceling, your paid features will remain available until the end of the current billing cycle, so you won’t lose access immediately. This gives you time to adjust or transition to another platform.
• Double-Check for Add-ons: Be sure to cancel any extra Zoom features like Webinars or Zoom Phone separately to avoid additional charges, as they are often billed individually.
• Consider the Free Plan: If you still need Zoom occasionally, its free plan allows up to 100 participants in meetings lasting 40 minutes—ideal for personal use or small teams.

By carefully following these steps and reviewing your options, you can effectively manage your Zoom subscription and choose the best alternative for your video conferencing needs.

Frequently Asked Questions