Berkeley, CA. – February 5, 2025 – Krisp, a global leader in Voice AI, today announced the launch of AI Live Interpreter, a revolutionary real-time speech-to-speech translation solution designed to eliminate language barriers in contact centers. With support for over 25 languages, this technology enhances customer service operations by delivering instant, accurate, and secure bidirectional translation.
Breaking Language Barriers in CX
Traditional interpretation services rely on multilingual agents or over-the-phone interpretation (OPI) services that introduce delays, privacy concerns, and challenges at scale. Krisp AI Live Interpreter leverages advanced deep-learning models to deliver instant, bidirectional speech-to-speech translation—without reliance on third-party Language Service Providers (LSPs).
By leveraging Krisp’s advanced Voice AI technology, businesses can improve key metrics like Average Handle Time (AHT) and Customer Satisfaction (CSAT), while reducing operational expenses.
Key Benefits:
- 24/7 availability: Eliminates delays by instantly providing translation without waiting for a human interpreter to join.
- Cost-effective: Lowers interpretation costs at scale without compromising service quality.
- Improved metrics: Reduces AHT and enhances CSAT through accurate and consistent translation.
- Privacy-first design: Fully compliant with privacy regulations, with no third-party LSP involvement.
- Enterprise scalability: Handles peak demand seamlessly with advanced admin controls and flexibility.
- Rapid deployment: Integrates with existing communication platforms without complex setup.
A Game-Changer for Global Support
AI Live Interpreter underscores AI’s potential to bridge communication gaps at scale. It empowers businesses to expand their global reach, deliver inclusive experiences, and eliminate inefficiencies in multilingual customer interactions. With Krisp’s Voice AI technology, companies can embrace the future of communication—seamless, secure, and AI-driven.
Request a Demo
Explore how Krisp AI Live Interpreter can transform your customer experience.
Schedule a demo today at https://resources.krisp.ai/ai-live-interpreter
About Krisp
Krisp, a global leader in voice AI, pioneered the world’s first AI-powered Voice Productivity software in 2017. Krisp’s Voice AI technology enhances digital voice communication through noise cancellation, live translation, and call transcription. With over 75 billion minutes of conversations processed monthly, Krisp empowers businesses to deliver superior customer experiences.
Learn more at www.krisp.ai.
