Technical Support Engineer

Armenia

Hybrid

As a Technical Support Engineer, you will be responsible for analyzing, understanding and escalating customer issues to Engineering and Product teams. Your role will be crucial in maintaining customer satisfaction and contributing to the continuous improvement of our products.

What you'll do

Remotely troubleshoot issues related to Krisp application on Windows and Mac platforms with available resources & tools
Diagnose complex technical problems by analyzing logs, replicating issues, and using debugging tools
Clearly communicate technical solutions and updates to customers in a professional and understandable manner
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
Work closely with Product, Engineering, CX and Sales teams to ensure commitments to customers are met
Contribute to the development of support processes and tools to enhance efficiency and customer satisfaction
Stay current with company products, services, changes, and updates
Be involved in QC sessions, knowledge base and documentation creation.

What we are looking for

2+ years of technical support experience in B2B/B2C software industry
Strong written English skills (strong verbal English is a plus)
Solid understanding of Windows & Mac systems and Web infrastructures
Experience with Zendesk
Proven analytical and problem-solving abilities and adaptability, attention to details and organizational skills
Knowledge on VDI & SSO technologies is a plus
Ability to multitask and prioritize
Readiness to work evening shifts.

How to apply

All interested candidates are encouraged to apply by sending their CV and additional details to [email protected].
We highly appreciate all applications, however, only shortlisted candidates will be contacted for the next stages.

Krisp is an Equal Opportunity Employer:

All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We do not tolerate discrimination or harassment of any kind. All employees and contractors of Krisp treat each other with respect and empathy.

Send your CV