BERKELEY, CA, June 5, 2025 — Krisp, the leader in AI-powered voice technology, announced today the launch of AI Accent Conversion for Latin America, the first AI-powered voice provider to offer accent conversion services to this region. Krisp supports five Latin American English accents that represent approximately 85% of Spanish speakers across the major dialect groups in Latin America, including Mexican and Central American, Caribbean Spanish and Andean Spanish/Neutral Standard Spanish.
AI Accent Conversion utilizes real-time inflection changes to help customers understand agents better by dynamically changing agents’ accents into the customer’s natively understood accent. By allowing agents to refine Latin American accents live on a call, Krisp helps agents and customers understand each other while keeping voices natural and authentic. As contact centers continue to use AI-powered tools to improve productivity, this update empowers call center agents and customers to have improved and clear conversations without altering their identity.
“Krisp is proud to be the first to bring AI Accent Conversion to Latin America, an incredibly diverse region where authentic communication is key,” said Davit Baghdasaryan, CEO and co-founder of Krisp. “By supporting the most widely spoken Latin American English accents, we’re not just improving call clarity but helping to bridge cultural and linguistic gaps in real time. At Krisp, our goal has always been to enable human conversations that are clear, with nuance and without background noise.”
Other benefits of AI Accent Conversion include:
- Boosted agent productivity: Allows agents to focus on communication content and solving the customer’s inquiry rather than mitigating the accent barrier, leveling up the productivity.
- Enhanced fairness in recruitment: Krisp removes the native English accent requirement, broadening the talent pool and promoting diversity in hiring.
- Reduced bias: Mitigates customer bias against call center agents’ accents, boosting confidence and fostering a supportive work environment.
- Improved agent interaction quality: Eliminates the need for accent faking, enhancing employee and agent satisfaction and well-being.
With the Latin American update, Krisp’s AI Accent Conversion tool now supports Spanish, Indian and Filipino dialects, with new dialects coming this year, such as South African and non-US English accents. The newest update also includes improved naturalness and voice preservation for Indian and Filipino accents, and improved accent leakage and phoneme precision. No other provider is delivering accent localization in LATAM with real-time accent conversion, significantly improving agent and customer satisfaction by enabling clearer conversations.
To learn more, visit https://krisp.ai/.
About Krisp
Founded in 2017, Krisp pioneered the world’s first AI-powered Voice Productivity software. Krisp’s Voice AI technology enhances digital voice communication through audio cleansing, noise cancellation, accent conversion, live speech-to-speech translation, and agent assist. Offering full privacy, Krisp works on-device, across all audio hardware configurations and applications that support digital voice communication. Today, Krisp is deployed on over 200 million devices, has transcribed over 40 million calls and processes over 80 billion minutes of voice conversations every month, helping businesses harness the power of voice to unlock higher productivity and deliver better business outcomes.
Learn more at www.krisp.ai
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