BERKELEY, CA, November 12, 2024 – Krisp today announced its partnership with Five9, the intelligent CX platform provider. This collaboration gives Five9 customers access to Krisp’s top-tier noise cancellation and voice enhancement tools, purpose-built to boost key contact center KPIs. Krisp works seamlessly with Five9 to remove background noise and voices from the call center agent to the customer, and also removes background noise from the customer so the agent can focus on the task at hand. As a result, customers see reduced average handle time (AHT), higher CSAT, and improved first-call resolution rates (FCR).
This partnership provides existing Five9 customers easy access to Krisp, while offering new customers high-quality voice clarity from day one.
“Partnering with Five9 is a natural fit for us,” said Robert Schoenfield, EVP of Licensing and Partnerships at Krisp. “Their commitment to elevating customer experiences with technology aligns perfectly with Krisp’s mission to deliver unmatched voice clarity and productivity at scale. Together, we’re enhancing every agent-customer interaction and driving real, tangible results.”
“At Five9, we are always looking to integrate solutions that make a meaningful difference for our customers,” said Jess Shea, ISV Partner Manager. “Adding Krisp’s advanced voice technology to our Intelligent CX platform empowers agents with even more tools to perform at their best and gives businesses a clear path to better KPIs like CSAT and first-call resolution.”
The Five9 Intelligent CX Platform provides a comprehensive suite of solutions to engage with customers across their channel of choice, empower managers with insights and intelligence into contact center performance, and elevate your business to deliver better business outcomes and Bring Joy to CX™. Their cloud-native, scalable, and secure platform includes contact center; omnichannel engagement; Workforce Engagement Management; extensibility through more than 1,450 partners; and innovative, practical AI, automation, and journey analytics that are embedded as part of the platform. Five9 brings the power of people, technology, and partners to more than 2,500 organizations worldwide.
About Krisp
Founded in 2017, Krisp pioneered the world’s first AI-powered Voice Productivity software. Krisp’s Voice AI technology enhances digital voice communication through audio cleansing, background noise and voice cancellation, accent localization, live translation, and call transcription and summarization. Offering full privacy, Krisp works on-device, across all audio hardware configurations and applications that support digital voice communication. Today, Krisp has transcribed over 40 million calls and processes over 80 billion minutes of voice conversations every month, helping businesses harness the power of voice to unlock higher productivity and deliver better business outcomes.