Berkeley, CA, December 4, 2024—Krisp today announced an expanded partnership with Five9, the intelligent CX platform provider, now offering Krisp’s AI Live Interpreter directly to Five9 customers. With real-time, bi-directional voice translation in over 20 languages, Krisp’s AI Live Interpreter enables call center agents to support customers in multiple languages without needing additional language skills or human translators. For enterprises, this means improved KPIs – reduced call abandonment rates, higher CSAT, and better first-call resolution.
This partnership allows Five9 customers to easily add Krisp’s AI Live Interpreter when they need multilingual support, eliminating the cost, complexity, and inefficiency associated with third-party interpretation services.
“Krisp’s AI Live Language Interpreter is quickly becoming essential for contact centers,” said Robert Schoenfield, EVP of Licensing and Partnerships at Krisp. “Expanding our partnership with Five9 allows us to deliver this transformative technology to their entire customer base. Companies using Krisp AI Live Interpreter see immediate improvements, as customers prefer communicating in their native language.
“We’re thrilled to expand our partnership with Krisp, bringing their innovative AI Live Interpreter to Five9 customers,” said Jess Shea, ISV Partner Manager at Five9. “This integration empowers contact centers to serve diverse customers more effectively by breaking down language barriers, allowing agents to connect with customers on a deeper level and deliver truly exceptional customer experiences.”
This new offering builds on Krisp and Five9’s existing partnership, which brought advanced voice clarity tools to Five9’s Intelligent CX platform. With the addition of AI Live Interpreter, Krisp and Five9 are deepening their commitment to transforming customer experiences by equipping agents with seamless multilingual support for today’s diverse customer base.
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Learn more at Five9 Marketplace
About Krisp
Founded in 2017, Krisp pioneered the world’s first AI-powered Voice Productivity software. Krisp’s Voice AI technology enhances digital voice communication through audio cleansing, background noise and voice cancellation, accent localization, live translation, and call transcription and summarization. Offering full privacy, Krisp works on-device, across all audio hardware configurations and applications that support digital voice communication. Today, Krisp has transcribed over 40 million calls and processes over 80 billion minutes of voice conversations every month, helping businesses harness the power of voice to unlock higher productivity and deliver better business outcomes.
Learn more at www.krisp.ai
