Real-time and post-call assistant—designed for call center agents
In today’s fast-paced contact centers, agents face more pressure than ever. They’re expected to resolve complex issues quickly, navigate fragmented systems, and maintain high customer satisfaction—all in a matter of minutes. But critical knowledge isn’t always accessible in the moment, summaries take time, and coaching often comes too late to make a difference.
Krisp already enhances agent and customer experiences through real-time Speech Assist technologies such as Noise Cancellation, Accent Conversion, and Live Interpreter. Now, we’re going beyond voice clarity—bringing in-the-moment assistance and post-call guidance to every conversation.
Krisp AI Agent Assist answers this challenge.
Agent Assist helping at every step of call lifecycle
Agent Assist provides intelligent support before, during, and after each call. Whether it’s surfacing the right answer in the heat of a customer conversation or generating a clear, actionable summary when the call ends, Agent Assist is designed to help agents move faster, stay on track, and continuously grow.
With AI-powered summaries, context-aware Knowledge Chat, and built-in performance feedback, it transforms the agent experience—without requiring any process change.
What’s inside Krisp AI Agent Assist
✅ Knowledge Chat
Call-aware, real-time answers from your company’s knowledge base, delivered during and after calls with clear source citations
✅ After-call Summary
Instant AI-generated summaries with follow-up notes, call metrics, and agent performance feedback—so agents can wrap up and improve faster
✅ Tangible impact
Optimizes AHT, increases FCR, and improves CSAT and ESAT—improving agent productivity on every call, without waiting for manual reviews
✅ Enterprise-readiness
Secure, private, and fully compatible with your existing CX platforms
Empower your agents. Improve every call.
Agent Assist is not just about automation—it’s about enabling agents to do their best work. By reducing noise, surfacing what matters, and offering timely feedback, Krisp AI Agent Assist helps contact centers create a more efficient, empowered, and motivated agent workforce.
We’re excited to bring this next-generation support to our customers.
Learn more and request a demo to see how Krisp AI Agent Assist can transform your contact center operations and customer experience.
