Customer conversations don’t always happen in ideal conditions.
People call from busy streets, crowded homes, noisy offices. They speak with different accents, switch languages mid-sentence, or deal with poor network quality. For agents, that often means missed words, repeated questions, longer calls, and unnecessary frustration for both sides.
Today, we’re introducing Live Captions, a new Agent Assist feature designed to solve exactly that.
Real-time clarity, when agents need it most
Live Captions provides real-time, highly accurate captions of the customer’s speech directly inside the Krisp Widget, in a non-intrusive way that doesn’t interfere with the agent’s screen, tools, or workflows. Captions appear alongside the call, without blocking CRM systems, ticketing tools, or softphone interfaces agents rely on.
Agents can turn Live Captions on as needed during difficult moments in a call and continue working exactly as they normally do.
No integrations. No setup. It works out of the box with Krisp.
Built for real-world call conditions
Live Captions is purpose-built for live customer conversations, where audio conditions are unpredictable:
- Robust in challenging audio: Handles background noise, heavy accents, and low-quality audio
- Language-robust: Consistent captioning when customers switch languages mid-call, supporting 60+ languages
- Live and instant: Captions appear in real time, keeping conversations natural and uninterrupted
- Highly accurate: Enhanced with custom vocabularies for industry- and company-specific terminology
- Easy to read: Clean, formatted captions with punctuation, capitalization, numbers, and dates
- Agent-controlled and secure: Enabled only when needed and stored briefly on-device before disappearing
Live Captions works seamlessly alongside Krisp Noise Cancellation and Accent Conversion, adding another layer of clarity without adding complexity.
Why this matters
When agents clearly understand what customers are saying:
- Average Handle Time (AHT) decreases, as agents spend less time clarifying or asking customers to repeat themselves
- First Call Resolution (FCR) improves through better issue understanding
- Customer satisfaction increases, driven by smoother, more confident conversations
- Agent fatigue is reduced, lowering cognitive load during difficult calls
Live Captions doesn’t replace listening, it supports it, helping agents stay focused on resolving issues instead of decoding unclear speech.
Part of AI Agent Assist
Live Captions is the latest addition to Krisp Agent Assist, our growing suite of real-time tools designed to help agents perform at their best during live customer conversations.
Because clarity shouldn’t depend on perfect audio conditions.
Learn more about Agent Assist here.