BERKELEY, CA, April 1, 2025—Krisp, the leader in AI-powered voice technology, today announced the launch of AI Accent Conversion v3, the latest version of its breakthrough real-time speech-to-speech technology that enhances accent clarity while preserving the speaker’s natural voice. Backed by recently awarded patents, the newest model removes communication barriers in contact centers, allowing agents to communicate clearly and naturally without altering their identity.
Krisp’s AI Accent Conversion v3 refines clarity while maintaining tone, personality, and intonation. This advancement helps global contact centers improve customer satisfaction, sales conversions, and agent confidence by reducing misunderstandings and bias in voice interactions.
When enabled, AI Accent Conversion modifies the speaker’s accent in real time with just 200ms of processing latency—an imperceptible delay in conversations.
Patented AI Accent Conversion Technology, Built for Real-World CX
Krisp’s newly awarded patents enable highly natural, real-time accent conversion while preserving voice identity. These breakthroughs power Krisp’s ability to deliver on-device, real-time accent clarity without requiring complex IT infrastructure.
Accent barriers have long created friction in global contact centers, leading to miscommunication, increased call handle times, and hiring limitations. Krisp’s patented technology solves these challenges by instantly improving speech clarity while preserving a speaker’s unique voice—making conversations more natural and bias-free.
“AI Accent Conversion is ushering a new era in voice AI,” said Davit Baghdasaryan, CEO of Krisp. “We’re raising the bar for how AI enhances communication, ensuring contact centers can hire agents based on talent, not language, and empowering global teams to connect with customers better than ever before.”
Proven Impact: arrivia Case Study
Leading travel company arrivia implemented AI Accent Conversion to improve customer-agent communication and saw:
- 99% increase in NPS
- 26.1% boost in sales conversions
- 14.8% increase in revenue per booking
- 4.4% reduction in call handle time
“Krisp creates wins for our customers, company, and team members,” said Travis Markel, COO of arrivia. “It enables higher-quality interactions, unlocks new opportunities for our agents, and drives real productivity gains. Arrivia benefits from delivering service that exceeds expectations while strengthening connections between our global team and the customers we serve. Our partnership with Krisp has truly elevated our ability to deliver exceptional value.”
AI Accent Conversion v3 is available now and works seamlessly with all UCaaS and CCaaS platforms.
For more information, visit https://krisp.ai/accent-conversion/
