In the fast-paced world of Customer Experience (CX), staying ahead of the curve is essential. These highly curated CX thought leaders have made significant impacts, sharing their knowledge and expertise to help businesses and professionals deliver exceptional customer experiences. Let’s take a closer look at these influential figures.
1. Bruce Temkin
Bruce Temkin is the co-founder of the Customer Experience Professionals Association (CXPA), and recently embarked on a mission to leverage technology and interconnectivity to enhance the human experience. He’s carrying the torch to educate, inspire, and empower leaders to understand how they can better serve the needs of ALL that they serve, including customers, employees, partners, and the communities within which they operate.
Talks about: Experience Management (XM), CX, Human Experience (HX), and disruptive technology
2. Katie Stabler CCXP
Katie Stabler CCXP is an author, certified CX professional, and speaker who helps organizations design customer-driven cultures and build strategies for improving customer experiences.
Talks about: CX, CX Strategy, Customer-driven cultures
3. Jay Nathan
Jay Nathan is a 20-year SaaS leader, CX and Growth expert, helping organizations drive success through effective customer-centric strategies.
Talks about: Growth, Customer Experience, SaaS Go-to-market, and Customer Centricity
4. Annette Franz
Annette Franz is a two-time author, CX enthusiast, and one of Forbes “100 Most Influential Tech Women on Twitter.” With almost 50k followers on social media, Annette shares her passion and knowledge to empower businesses to deliver exceptional customer experiences and build winning organizations that put the customer at the heart of what they do.
Talks about: Customer Understanding, putting the ‘customer’ in Customer Experience, Customer-Centricity, CX and EX
5. Lisa Stoner
An under-the-radar industry titan, Lisa Stoner heads up Global Support Operations at Meta and has scaled and led support teams of 25K+ across globally across numerous verticals.
Talks about: Enterprise CX, Global Support Operations, cultural transformation, and Customer Loyalty
6. Cheryl Odee Helm
Cheryl Odee Helm has over 30 years of experience consulting for contact centers and heads up Helm Communications, a consultancy specializing in contact center technologies, operations management, and designing solutions specifically to meet customer expectations.
Talks about: CX, Contact Center Operations, Technology in the Contact Center, and Contact Center Management
7. Nate Brown
Nate Brown is the Co-Founder of the CX Accelerator community and avid CX transformation accelerator, specializing in empowering employees to deliver on CX’s promise.
Talks about: CX, the Customer Journey, Voice of the Customer (VoC), and Employee Engagement, CX Transformation
8. James Dodkins
Known as the “Customer Experience Rockstar,” James Dodkins is a CX expert, keynote speaker, and former rockstar who combines humor and practical advice to help organizations create memorable, end-to-end customer journeys and experiences.
Talks about: CX, Corporate Culture, Personalization and Customer Centricity
9. Dave Michels
Dave Michels is an analyst for TalkingPointz and self-proclaimed Enterprise Communications Protagonist, advocating for better communication and end-user strategies.
Talks about: Enterprise communications, industry analysis, end-user strategy and business communications.
10. Tom Lewis
Tom Lewis is a global leader in solution architecture and client success, with a passion for driving growth and innovation through a combination of Customer Experience Strategy and AI Enabled Technology.
Talks about: CX trends and transformation, Generative AI, Customer Expectations
11. Martin Hill-Wilson
Martin Hill-Wilson is a thought leader in the areas of contact centers, CX, and diversity, equity, and inclusion (DEI). He hosts webinars and publishes whitepapers to educate the industry on the latest trends and strategies.
Talks about: CX evolution, Customer Contact Strategy, and DEI
12. Colin Shaw
Colin Shaw is the CEO of Beyond Philosophy and author of multiple books on CX. His thought leadership provides insights into the psychology behind CX and practical methods for elevating CX to his social media following of nearly 300K CX professionals. Colin’s mission is to enable businesses to create emotionally engaging customer experiences that drive growth and loyalty.
Talks about: CX, Customer Experience & Marketing, Consumer Behavior, Building emotional equity with customers
13. Dr. Natalie Petouhoff
Dr. Natalie Petouhoff is a best-selling author, speaker, and CX and DEI specialist, bringing a unique blend of expertise to the field to advance the state of CX for organizations and professionals globally. She has over 60K social media followers and for good reason.
Talks about: CX, AI, Employee Experience (EX), and DEI
14. Susan Hash
Susan Hash is a seasoned customer experience professional, known for her insightful articles and engaging social media presence. With a strong background in contact centers, she shares valuable strategies and industry trends to enhance customer interactions.
Talks about: CX, contact center management strategies, AI & CCaaS
15. Shep Hyken
Shep Hyken is a renowned customer service and CX expert who has authored several best-selling books. He is a sought-after keynote speaker and consultant, helping organizations create unforgettable customer experiences.
Expertise: Customer Service & CX
16. Dennis Wakabayashi
Dennis Wakabayashi leads multiple CX communities. He’s a seasoned CX professional who shares his knowledge and experience to help organizations improve their customer experiences.
Talks about: CX, Enterprise Support, Digital Marketing, and Customer Experience Transformation
17. Mike Aoki
Mike Aoki is a recognized expert in contact center leadership and CX. As a keynote speaker, he shares his knowledge on building effective customer-centric strategies.
Talks about: Contact Center CX, sales training, customer care
These CX thought leaders harness the Voice of CX (VoCX), delivering valuable insights, strategies, and best practices to help organizations across the globe enhance their customer experience functions. Whether you’re looking for expertise in contact centers, CX technology, or leadership, these voices should be on your radar.
Connect with them on LinkedIn to stay ahead of the latest CX trends and innovations.
Have recommendations of CX thought leaders to follow of your own? We’d love to hear them! Let us know by tagging us on LinkedIn: @KrispHQ
