{"id":8409,"date":"2021-07-29T04:51:53","date_gmt":"2021-07-29T00:51:53","guid":{"rendered":"https:\/\/krisp.ai\/blog\/?p=8409"},"modified":"2025-01-30T03:40:42","modified_gmt":"2025-01-29T23:40:42","slug":"virtual-call-center-software","status":"publish","type":"post","link":"https:\/\/krisp.ai\/blog\/virtual-call-center-software\/","title":{"rendered":"The 8 Best Virtual Call Center Software to Use in 2024"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">A virtual call center operates with the essential functions of a traditional call center but without a centralized physical location. When your agents work from home and are <\/span><a href=\"https:\/\/krisp.ai\/blog\/distributed-team\/\"><span style=\"font-weight: 400;\">distributed<\/span><\/a><span style=\"font-weight: 400;\"> globally, virtual call center software can make or break your business. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">In 2024, the popularity of virtual call centers continues to grow as more businesses recognize the strategic benefits of this model. This shift not only reflects changes in technology but also aligns with evolving work cultures and consumer expectations, making virtual call centers a crucial component of modern customer service strategies.\u00a0<\/span><\/p>\n<p><b>Here\u2019s what to look for when searching for contact centers solutions, along with a list of the best virtual call center software you can find in 2022.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">But first, what are the benefits of using call center tools?<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Benefits of Virtual Call Center Solutions<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Using the right virtual call center software yields endless benefits to companies that implement them correctly, including:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Reinforce brand loyalty<\/b><span style=\"font-weight: 400;\"> &#8211; A better client experience leads to more return customers. The faster agents can fix their problems, the more likely customers are to leave with a positive perception of your brand.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Improved agent productivity<\/b><span style=\"font-weight: 400;\"> &#8211; Better call quality makes for highly efficient calls where agents are able to solve customer issues faster and boost customer satisfaction.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Higher business growth<\/b><span style=\"font-weight: 400;\"> &#8211; Eliminating distractions from your calls adds confidence and trust during customer interactions. This means your customer service experience will become a powerful element in retaining customers and scaling your business.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Fewer noise complaints<\/b> <span style=\"font-weight: 400;\">&#8211; Once you\u2019re able to reduce or remove distractions from both ends of a call, you\u2019ll get clearer customer conversations without the hassle of back-and-forths or miscommunication.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Reduced costs<\/b><span style=\"font-weight: 400;\"> &#8211; Call centers normally needed a wide range of equipment for managing data, tacking calls, and handling tickets. But these days, such cumbersome solutions which required regular costly upgrades and additions are no longer needed. You can run all of your call center operations with the help of specialized software. Without having to purchase any extra equipment.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Now that you\u2019ve got a good grasp of why these tools matter, let\u2019s help you decide what you need to prioritize for your tool stack.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Top Features Virtual Call Center Software Should Have<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The core functionalities that make for a perfect call center software are:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>VoIP\/Cloud-Based Calling<\/b><span style=\"font-weight: 400;\"> \u2013 <\/span><a href=\"https:\/\/krisp.ai\/blog\/virtual-phone-system-customer-service\/\"><span style=\"font-weight: 400;\">Voice over Internet Protocol (VoIP)<\/span><\/a><span style=\"font-weight: 400;\">, or cloud-based calling, is the backbone of a virtual call center. Being free from landlines means your agents can make and take calls from anywhere so long as they have an Internet connection.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>CRM Integration\/Customer Data<\/b><span style=\"font-weight: 400;\"> \u2013 When a customer calls in, you want to ensure your agent has all the relevant data so the customer doesn\u2019t have to repeat what they\u2019ve said before. This can be achieved by working with virtual call center solutions that integrates with an existing CRM like Salesforce or one that internally tracks and stores customer data. This makes it easier for your agents to quickly get up to speed on previous customer interactions as they work to find the best solution.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Surveys <\/b><span style=\"font-weight: 400;\">\u2013 Post-call surveys can gauge customer satisfaction with your agent\u2019s support.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Call recording<\/b><span style=\"font-weight: 400;\"> \u2013 Of course, your call center software needs to be able to record calls for user training purposes and quality assurance.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Scripts <\/b><span style=\"font-weight: 400;\">\u2013 Scripting allows agents to know just what to say at the right time. Most virtual call center software options have built-in agent scripting; others may only have that capability if you install an app.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Call monitoring <\/b><span style=\"font-weight: 400;\">\u2013 Call monitoring allows managers to listen in on live calls, without the agent or caller knowing, for training purposes and to ensure quality.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Call whispering<\/b><span style=\"font-weight: 400;\"> \u2013 Call whispering allows managers to speak discreetly to the agent, without the caller knowing, to help them provide the best service possible.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Call barging <\/b><span style=\"font-weight: 400;\">\u2013 Call barging allows managers to join a call and speak to both the agent and the caller. This helps the manager rescue a phone call that\u2019s going poorly, especially if the agent is inexperienced.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Call masking<\/b><span style=\"font-weight: 400;\"> \u2013 Another important feature for virtual call centers, call masking allows you to control how your number shows up when you call a customer. You\u2019ll want a local number so you can increase the chance that the customer will answer.\u00a0<\/span><\/li>\n<\/ol>\n<p>These features collectively ensure that a virtual call center operates with high efficiency, providing excellent customer service while maintaining operational flexibility.<\/p>\n<h2><span style=\"font-weight: 400;\">Top 8 Virtual Call Center Software in 2024<\/span><\/h2>\n<h3><span style=\"font-weight: 400;\">1. Genesys<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">If you want a well-established software option with a solid reputation, Genesys might be the right option for you. Founded in 1990, Genesys bills itself as the leading all-in-one <a href=\"https:\/\/krisp.ai\/blog\/contact-center-software\/\">contact center software<\/a>. It serves more than 2,700 organizations in 80+ countries and boasts a 99.999% uptime. This is ideal whether you run your support continuously or solely during business hours.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This tool is best suited for customer experience companies and call centers from mid-sized to large businesses. You\u2019ll want to pick this option if you\u2019re looking to speed up customer communication across various networks, including classic phone support, social media, website forms, and live chatting.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Key Features<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Allows you to use native or third-party AI chatbots<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Predictive routing<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Voicebots<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Inbound and outbound calls<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call recording<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call queuing<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call monitoring<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call whispering<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call barging<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Managers can monitor any in-progress interaction, from calls to emails<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Robust customer data that you can organize, search, and create reports for in the dashboard<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Allows you to customize scripts<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Integrates with hundreds of apps, including Salesforce<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Unlimited chat and email routing<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">SMS and messaging apps routing<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Voicemail<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Screen recording<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Platform APIs\u00a0<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\">Notable Cons<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Several users report the app is prone to errors and outages as well as slow support times<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Price policies aren\u2019t flexible and scalable.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">More complex to use than other similar solutions.<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\">Pricing<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Genesys Cloud CX 1 pricing starts at $75\/month or $0.68\/hour.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">2. Zendesk<\/span><\/h3>\n<p><img loading=\"lazy\" class=\"alignnone wp-image-9641 size-full\" src=\"https:\/\/krisp.ai\/blog\/wp-content\/uploads\/2021\/07\/image1.png\" alt=\"zendesk\" width=\"1903\" height=\"925\" srcset=\"https:\/\/krisp.ai\/blog\/wp-content\/uploads\/2021\/07\/image1.png 1903w, https:\/\/krisp.ai\/blog\/wp-content\/uploads\/2021\/07\/image1-300x146.png 300w, https:\/\/krisp.ai\/blog\/wp-content\/uploads\/2021\/07\/image1-380x185.png 380w, https:\/\/krisp.ai\/blog\/wp-content\/uploads\/2021\/07\/image1-768x373.png 768w, https:\/\/krisp.ai\/blog\/wp-content\/uploads\/2021\/07\/image1-1536x747.png 1536w\" sizes=\"(max-width: 1903px) 100vw, 1903px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Already a leader in helpdesk software, Zendesk provides its own cloud-based voice solution for call centers. Its VoIP technology is linked to its ticketing system, allowing agents to provide personalized, seamless support by tracking open cases.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Zendesk is an all-rounder as it can be used by businesses of all sizes. So if you\u2019ve just launched your own call center, this is a good pick that scales as you grow. It\u2019s also one of the tools with the most integrations in this list so it adapts to your current tech. This solution also boasts its ability to integrate with over 90 telephony providers. Alternatively, you can actually use Zendesk as a standalone telephony provider.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Key Features<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Real-time reporting<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Real-time monitoring<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call recording<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Support tickets<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Automatic ticket creation for each call<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call queuing<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call monitoring<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Built-in VoIP and integration capabilities with 90+ telephony providers<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Centralized communication: calls, voicemails, texts, emails, chat, and social messaging in one space<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">App directory lets you customize with add-ons like advanced call transcription<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">IVR routing, group routing, overflow, and after-hours routing<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customers can request callbacks instead of waiting on hold<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Script capabilities via Zingtree.com and Agent Scripting App<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">AI-powered chatbot<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\">Notable Cons<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Official training time is needed in order to use Zendesk appropriately. Trainings and certificates are available on their website.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Users are frequently unhappy with the actual customer support Zendesk provides. 24\/7 support costs extra.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Technical setup is needed.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Can be costly if you want to take advantage of all features. The agent-based pricing model also adds up to the final cost.<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\">Pricing<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Zendesk Suite pricing starts at $55 per agent\/month (billed annually). They offer a free 14-day trial, but there\u2019s no free plan.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">3. Freshdesk<\/span><\/h3>\n<p><img loading=\"lazy\" class=\"alignnone size-full wp-image-9642\" src=\"https:\/\/krisp.ai\/blog\/wp-content\/uploads\/2021\/07\/image2.png\" alt=\"freshdesk\" width=\"1901\" height=\"923\" srcset=\"https:\/\/krisp.ai\/blog\/wp-content\/uploads\/2021\/07\/image2.png 1901w, https:\/\/krisp.ai\/blog\/wp-content\/uploads\/2021\/07\/image2-300x146.png 300w, https:\/\/krisp.ai\/blog\/wp-content\/uploads\/2021\/07\/image2-380x185.png 380w, https:\/\/krisp.ai\/blog\/wp-content\/uploads\/2021\/07\/image2-768x373.png 768w, https:\/\/krisp.ai\/blog\/wp-content\/uploads\/2021\/07\/image2-1536x746.png 1536w\" sizes=\"(max-width: 1901px) 100vw, 1901px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Freshdesk is another helpdesk software that links its ticketing system with its built-in phone software, Freshcaller. It also leverages AI technology to provide real-time guidance to employees talking to customers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This tool provides its own telephony solution (VoIP phone system) so you can manage both inbound and outbound calls on one single platform. It\u2019s better suited for businesses looking to buy a global contact center at an affordable price (as opposed to smaller or medium-sized organizations).<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Key Features<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call monitoring<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">IVR routing and business-hours routing<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Convert calls into tickets<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Make calls from within Freshdesk via Freshcaller<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call masking allows you to buy a local number in over 40 countries<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call recording<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Queuing<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Support tickets<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Custom reports<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Dashboard that monitors tickets, trends, and groups<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customer satisfaction surveys<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Agent scripting<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Provide support via chat messaging, email, phone calls, an AI-powered chatbot, social media, WhatsApp<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">AI-powered Agent Assist provides guidance to agents to help them improve their customer service<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Agent scripting is available via apps in AppConnect<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\">Notable Cons<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Official training time is needed to use Freshdesk correctly.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The search functionality needs to be extended.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The tool can get pricey if you\u2019re looking for advanced reporting features.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Integrations are lacking so keep his in mind if you want a platform that goes well with your current tools.<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\">Pricing<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">To get phone call capabilities, you\u2019ll need to purchase a Freshdesk Omnichannel subscription. This starts at $69\/agent\/month (when billed monthly). Freshdesk offers a free 21-day trial.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">4. Talkdesk<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Talkdesk CX Cloud is the call center software offered in Talkdesk\u2019s suite of customer service products. It takes advantage of AI to help customers find answers before even reaching your agents and also uses AI-powered recommendations to guide virtual agents in real-time.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This solution works best if you\u2019re looking to reach and respond to customers in a contextualized way. That means you can talk to customers right where they are, on their preferred communication channels. The result? Improved customer experience because you\u2019re able to quickly respond to inquiries, no matter the network.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Key Features<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click to place calls directly from the helpdesk, CRM, e-commerce platform, or website<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Voicemail transcription, notifications, and metrics<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Automatic call distributor (ACD)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">IVR system<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Forward calls to mobile phones or landlines<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Integrates with Zendesk, Salesforce, Shopify, and more<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Support ticketing system<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call monitoring<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call barging\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call queuing<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call recording<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Talkdesk Live is a dashboard that lets you track performance in real-time<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Talkdesk Explore provides custom reports and dashboards<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Local caller ID\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customer surveys<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\">Notable Cons<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Users report occasional bugs and connection errors that could impact support response time.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">No free trial or free version available.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Consulting and integration services come at a premium cost.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Some features like the \u201cPause Recording\u201d functionality need improvement.<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\">Pricing<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Pricing for Talkdesk depends on agent subscription, phone numbers, and call minutes. The prices are not published on their website, but generally, plans start at $85\/seat\/month.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">5. Aircall<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Many call center employees rave about the user experience of this relatively new all-in-one solution. Founded in 2014, Aircall boasts all the basics of virtual call center software and then some. It connects to more than 60 apps and integrations.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Note that Aircall is a favorite for retail, e-commerce brands, and IT companies that need classic call center features like voicemail and call queuing alongside extensive functionalities you can get via Aircall\u2019s integrations. In fact, this is one of the few tools that connects to most e-commerce platforms so you can have a complete view of your clients\u2019 shopping journey.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Key Features<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Set business hours for when you can receive calls<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Voicemail<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call routing<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Get toll-free numbers with local area codes as well as international numbers in 100+ countries<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">IVR directory<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Warm transfer lets team members check in with each other before transferring an in-progress call<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call queuing<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ring groups<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Callers can request callbacks<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call recording<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Forward calls to a mobile device<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call center analytics<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Live feed<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call monitoring<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call whispering lets you speak to teammates on a live call without the customer hearing\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Integrates with Salesforce, Zendesk, HubSpot, Intercom, and more<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\">Notable Cons<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Current users report slow and inefficient onboarding alongside lots of downtime.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Aircall reviewers also mention that support is slow or distant.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">There are no collaboration capabilities like team messaging or document sharing.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It\u2019s missing video conferencing features.\u00a0<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\">Pricing<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">An Aircall subscription starts at $30\/user\/month. Note there\u2019s a 3-user minimum to consider. Aircall offers a free 7-day trial.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">6. CloudTalk\u00a0<\/span><\/h3>\n<p><img loading=\"lazy\" class=\"alignnone size-full wp-image-9643\" src=\"https:\/\/krisp.ai\/blog\/wp-content\/uploads\/2021\/07\/image3.png\" alt=\"cloudtalk\" width=\"1905\" height=\"872\" srcset=\"https:\/\/krisp.ai\/blog\/wp-content\/uploads\/2021\/07\/image3.png 1905w, https:\/\/krisp.ai\/blog\/wp-content\/uploads\/2021\/07\/image3-300x137.png 300w, https:\/\/krisp.ai\/blog\/wp-content\/uploads\/2021\/07\/image3-380x174.png 380w, https:\/\/krisp.ai\/blog\/wp-content\/uploads\/2021\/07\/image3-768x352.png 768w, https:\/\/krisp.ai\/blog\/wp-content\/uploads\/2021\/07\/image3-1536x703.png 1536w\" sizes=\"(max-width: 1905px) 100vw, 1905px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Used by DHL, Glovo, and Mercedes-Benz, CloudTalk is a remote call center software that powers more than 2,500 call centers and phone systems. It integrates with all the big players, such as Salesforce, HubSpot, and Zendesk.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Its functionalities and current companies using the tool make it an optimal choice for multinational logistics companies, car manufacturing organizations, and similar others. Notably, CloudTalk also has a smooth onboarding process which means your team won\u2019t need as much training as with the other solutions on this list.\u00a0<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Key Features<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sentiment analytics (available upon request)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call queuing<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call recording<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call masking<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call forwarding<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Voicemail<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Number porting<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Toll-free numbers and international numbers from more than 140 countries<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Set business hours for when you\u2019re available to take calls<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">SMS\/text messages<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Automated Call Distribution (ACD)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">IVR menu<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Skills-based routing<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ring groups<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customers can request callbacks<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Warm transfer lets you discreetly speak to another agent before transferring the caller<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customer history data<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call monitoring<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call whispering<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call barging<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\">Notable Cons<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If you want the outbound calling functionality, you\u2019ll need to get a Custom plan which comes at an extra higher cost.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">There\u2019s no phone support with Starter or Essential plans. The Starter plan also doesn\u2019t include text messaging.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">There\u2019s no refund policy or money-back guarantee.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">No multimedia messaging (MMS) available.<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\">Pricing<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">CloudTalk subscriptions start at $25\/month (billed monthly). They offer a free 14-day trial on any plan but there\u2019s no free plan.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">7. Five9<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Founded in 2001, Five9 is a well-established cloud contact center software with more than 2,000 customers across the globe. Most notably, Five9 was acquired by Zoom in July 2021, so keep an eye out for how their platform may change due to this.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You should use this software if you\u2019re running a call center in the restaurants, retailers, or other professional services space. The tool merges voice and text messaging, email, social, and video, so it\u2019s yet another good choice if you want to manage multiple channels from a single place.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Key Features<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">99.994% uptime in the last 12 months<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Agent scripting<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call center data importing lets you import call lists and contacts<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Personalized dashboards to monitor stats in real-time<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call recording<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call monitoring<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call whispering<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call barging<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Speech recognition and text to speech<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Toll-free numbers<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Voicemail<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customers can request callbacks<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\">Notable Cons<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">User reviews mention occasional crashes as well as poor call quality that impacts their clients\u2019 experience.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Pricing isn\u2019t transparent as the costs aren\u2019t listed on the website. There\u2019s also no feature comparison list to help you decide which product is truly right for you.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Missing lead generation tools.<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\">Pricing<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Five9 subscription starts from $175. They do not publish fixed prices on their website, you must request a quote. There are no free trials advertised either.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">8. Dialpad Contact Center<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Dialpad Contact Center has real-time AI-powered assistance, providing suggestions to your contact center agents while they\u2019re on a call. Dialpad boasts an impressive client list of more than 70,000 companies, including Uber, HubSpot, and Stripe.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you\u2019re looking for a tool with artificial intelligence (AI) capabilities to improve caller experience, this is the platform for you. Dialpad will also suit smaller businesses looking for a virtual business phone system.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Key Features<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Omnichannel interactions<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">AI-powered assistance in real-time<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customer insights<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call center analytics<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call queuing<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call recording<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call monitoring<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call barging<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">IVR system<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Integrations<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customer satisfaction surveys<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">International numbers\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Voicemail<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Real-time dashboards<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customers can request callbacks<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\">Notable Cons<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">As per Dialpad user reviews, occasional bugs make the system unusable and can delay support.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You\u2019ll need to purchase the Enterprise plan to get extra extensions. The same plan is the only one that will get you 100% uptime Service Level Agreement (SLA), which is a must if you want to offer 24\/7 support.<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\">Pricing<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Dialpad does not publish its Contact Center software pricing. You must request a quote, but keep in mind you\u2019ll need a minimum number of users for every plan so you might end up paying more just to get certain features. Dialpad offers a free 14-day trial for its Pro subscription. A credit card is required for the trial though.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">So, Which Virtual Call Center Software Will You Choose?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">As you can see, there\u2019s no shortage of virtual call center software options out there.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Many of them offer free trials, so you can take them for a test drive to ensure they\u2019re the right fit for your <\/span><a href=\"https:\/\/krisp.ai\/blog\/manage-remote-customer-service-team\/\"><span style=\"font-weight: 400;\">remote team<\/span><\/a><span style=\"font-weight: 400;\">. With the right contact center solution and a solid noise-cancellation app, your call center will be poised for explosive growth and happy customers.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-weight: 400;\">How Krisp Can Improve Your Virtual Call Center Performance?<\/span><\/h2>\n<p><img loading=\"lazy\" class=\"alignnone wp-image-12015\" src=\"https:\/\/krisp.ai\/blog\/wp-content\/uploads\/2021\/07\/Krisp.png\" alt=\"Krisp virtual call center sotware\" width=\"877\" height=\"469\" srcset=\"https:\/\/krisp.ai\/blog\/wp-content\/uploads\/2021\/07\/Krisp.png 1283w, https:\/\/krisp.ai\/blog\/wp-content\/uploads\/2021\/07\/Krisp-300x160.png 300w, https:\/\/krisp.ai\/blog\/wp-content\/uploads\/2021\/07\/Krisp-380x203.png 380w, https:\/\/krisp.ai\/blog\/wp-content\/uploads\/2021\/07\/Krisp-768x411.png 768w, https:\/\/krisp.ai\/blog\/wp-content\/uploads\/2021\/07\/Krisp-600x321.png 600w\" sizes=\"(max-width: 877px) 100vw, 877px\" \/><\/p>\n<h4><strong>Krisp&#8217;s Noise Cancellation<\/strong><\/h4>\n<p><a href=\"https:\/\/krisp.ai\/blog\/virtual-customer-service-moving-online\/\"><span style=\"font-weight: 400;\">Working in a virtual call center<\/span><\/a><span style=\"font-weight: 400;\"> creates unique noise challenges for work-from-home employees. Because your agents are not in a controlled environment (the office), there can be a cacophony of disruptive sounds that ruin a customer call.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">One of the easiest ways to <\/span><a href=\"https:\/\/krisp.ai\/blog\/conference-call-background-noise\/\"><span style=\"font-weight: 400;\">prevent background noise<\/span><\/a><span style=\"font-weight: 400;\"> is to use noise-cancellation technology. Krisp is a noise-canceling app that integrates with any virtual call center software you choose for your employees. It\u2019s easy to install and works silently in the background, identifying unwanted noise and eliminating it.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Imagine decreasing your <strong>average ticket handle time<\/strong>, <strong>increasing CSAT<\/strong>, and massively <strong>dropping noise complaints<\/strong>. All this is possible by simply turning to noise cancellation systems which help you prevent misunderstandings and speed up customer support without skimping on the quality of your services.<\/span><\/p>\n<h4><strong>Krisp&#8217;s Accent Localization<\/strong><\/h4>\n<p>Krisp\u2019s accent localization feature dynamically modifies an agent\u2019s accent during a call. This ensures the customer hears the agent\u2019s voice in an accent that is familiar and easily understandable, thereby reducing miscommunication and improving customer satisfaction. Below is a detailed table showcasing the key features of Krisp\u2019s AI Accent Localization:<\/p>\n<table>\n<tbody>\n<tr>\n<th><b>Feature<\/b><\/th>\n<th><b>Description<\/b><\/th>\n<th><b>Benefit for Call Centers<\/b><\/th>\n<\/tr>\n<tr>\n<td><strong>On-device Processing<\/strong><\/td>\n<td><span style=\"font-weight: 400;\">Audio is processed on the device itself, ensuring real-time accent modification.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Enhanced privacy and lower latency.<\/span><\/td>\n<\/tr>\n<tr>\n<td><strong>Supports 17+ Dialects<\/strong><\/td>\n<td><span style=\"font-weight: 400;\">Wide range of accents supported, with more being added regularly.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Greater reach to a diverse customer base.<\/span><\/td>\n<\/tr>\n<tr>\n<td><strong>Male and Female Voice Outputs<\/strong><\/td>\n<td><span style=\"font-weight: 400;\">Offers a choice between male and female voice outputs for personalization.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Provides options for customer preference.<\/span><\/td>\n<\/tr>\n<tr>\n<td><strong>No Additional Integrations<\/strong><\/td>\n<td><span style=\"font-weight: 400;\">Works with existing communication apps on Windows without extra setup.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Easy implementation with no additional costs.<\/span><\/td>\n<\/tr>\n<tr>\n<td><\/td>\n<td><\/td>\n<td><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h4>Krisp&#8217;s Call Center Transcription<\/h4>\n<p>In reality, the use of the transcription software in virtual call centers is far from a luxury\u2014it\u2019s a strategic necessity. With Krisp, call centers can enjoy:<\/p>\n<ul>\n<li><strong>Superior Transcription Accuracy 96% :<\/strong>\u00a0Leveraging cutting-edge AI, Krisp ensures high-quality transcriptions, even in noisy environments. Furthermore, Krisp CCT delivers unmatched transcription accuracy with a WER (Word Error Rate) of only 4%.<\/li>\n<li><strong>On Device Processing:<\/strong>\u00a0Krisp\u2019s desktop app processes transcriptions and noise cancellation directly on your device, thereby keeping sensitive info secure and compliant with strict security standards.<\/li>\n<li><strong>Unmatched privacy:<\/strong>\u00a0Krisp ensures the utmost privacy by redacting PII and PCI in real-time, storing transcripts in a private cloud owned by customers with write-only access.<\/li>\n<li><strong>A single solution across all platforms:\u00a0<\/strong>By centralizing call transcriptions across all platforms, Krisp CCT optimizes costs and simplifies data management, eliminating the need for multiple transcription services.<\/li>\n<li><strong>No additional integrations required:\u00a0<\/strong>Krisp\u2019s plug-and-play setup integrates effortlessly with major CCaaS and UCaaS platforms. Requiring no additional configurations, Krisp ensures your operations run smoothly and securely.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span class=\"notion-enable-hover\" spellcheck=\"false\" data-token-index=\"0\"><\/p>\n<div class=\"text_center\">\n<div class=\"btn btn--primary\">\n        <a style=\"color:#FFF !important;\" href=\"https:\/\/krisp.ai\/contact-center\/\">Book a Demo<\/a>\n    <\/div>\n<\/div>\n<p><\/span><!-- notionvc: 3a77d7cc-7ce0-42a0-81ef-666ff5d5442f --><\/p>\n<h2><span style=\"font-weight: 400;\">FAQ on Virtual Call Center Software<\/span><\/h2>\n<p><span class=\"notion-enable-hover\" spellcheck=\"false\" data-token-index=\"0\"><\/p>\n<div class=\"faq_item\">\n<div class=\"faq_title text_body--md text--semi-bold\"><strong>What Is Virtual Contact Center Software?<\/strong><\/div>\n<div class=\"faq_answer text_body--md\"> <span style=\"font-weight: 400;\">Moving away from a traditional call center and onsite contact centers, this type of cloud-based software allows agents to handle inquiries, complaints, and help requests for callers, no matter where they are. Innovative features and native integrations come together to help virtual call center agents handle operations faster and with lower costs than within physical call centers. Using a call center solution provider like this you\u2019ll no longer need to rely on an outdated business phone system or basic features alone.<\/span> <\/div>\n<\/div>\n<div class=\"faq_item\">\n<div class=\"faq_title text_body--md text--semi-bold\"><strong>What Is the Cost of a Virtual Call Center Software?<\/strong><\/div>\n<div class=\"faq_answer text_body--md\"> <\/span><\/p>\n<p><span class=\"notion-enable-hover\" spellcheck=\"false\" data-token-index=\"0\"><span style=\"font-weight: 400;\">The rate you pay for a virtual contact center software depends on the number of agent seats you\u2019ll need as well as the exact features you want. Start from a base price and work your way through must-have functionalities, additional minutes, and add-on features. Most solutions offer a free trial but very few have a free plan. In fact, most features you\u2019ll need for a call center are always part of paid subscriptions.<\/span> <\/div>\n<\/div>\n<div class=\"faq_item\">\n<div class=\"faq_title text_body--md text--semi-bold\"><strong>How Many Times Should You Test Virtual Call Center Apps?<\/strong><\/div>\n<div class=\"faq_answer text_body--md\"> <span style=\"font-weight: 400;\">List your business requirements and start by trying these apps for both incoming calls and outbound ones. Don\u2019t forget to test it from both desktop and mobile devices alongside giving the pre-built integrations a test run. Some trials limit the caller minutes you have available, so keep this in mind when prioritizing testing.\u00a0<\/span><\/div>\n<\/div>\n<p> <!-- notionvc: 1f8a88fe-5ede-412c-ba4a-e3b8ec239827 --><!-- notionvc: 81b01268-3d47-4b70-a7f9-cdaef3ddc93e --><\/span><!-- notionvc: 5ee3f7b7-7da2-47fd-808b-b6020ec617ae --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A virtual call center operates with the essential functions of a traditional call center but without a centralized physical location. When your agents work from home and are distributed globally, virtual call center software can make or break your business. In 2024, the popularity of virtual call centers continues to grow as more businesses recognize [&hellip;]<\/p>\n","protected":false},"author":33,"featured_media":9635,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"two_page_speed":[]},"categories":[420,413],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.2 (Yoast SEO v23.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The 8 Best Virtual Call Center Software to Use in 2024 - Krisp<\/title>\n<meta name=\"description\" content=\"Here\u2019s what to look for in contact center solutions, along with a list of the best virtual call center software you can find in 2024.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/krisp.ai\/blog\/virtual-call-center-software\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The 8 Best Virtual Call Center Software to Use in 2024 - 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