{"id":7795,"date":"2021-02-18T21:47:28","date_gmt":"2021-02-18T17:47:28","guid":{"rendered":"https:\/\/krisp.ai\/blog\/?p=7795"},"modified":"2024-07-04T12:52:36","modified_gmt":"2024-07-04T08:52:36","slug":"upskilling-employees-remote-workforce","status":"publish","type":"post","link":"https:\/\/krisp.ai\/blog\/upskilling-employees-remote-workforce\/","title":{"rendered":"Upskilling Employees: How to Upskill Your Remote Workforce and Boost Performance"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">If there\u2019s one thing 2020 taught us, it is adaptability. The coronavirus pandemic showed us how unpredictable life can be and when change hits, it\u2019s incredibly important to know how to pivot and adapt to those changing circumstances.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">While a few companies were already investing in upskilling employees, COVID-19 accelerated the process and emerged as one of the ways companies can protect themselves from future disruptions.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For instance, during the lockdown, <\/span><a href=\"https:\/\/www.talentlms.com\/blog\/reskilling-upskilling-training-statistics\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">43% of employers<\/span><\/a><span style=\"font-weight: 400;\"> offered more courses and training material to expand their employees\u2019 skill sets.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It is safe to say that incorporating upskilling as part of your <\/span><a href=\"https:\/\/venngage.com\/blog\/employee-training-and-development\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">employee training and development<\/span><\/a><span style=\"font-weight: 400;\">:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Boosts productivity and team performance<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Improves confidence and morale<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Increases employee retention<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reduces hiring costs<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Let\u2019s take a look at how you can upskill your <\/span><a href=\"https:\/\/krisp.ai\/blog\/how-to-build-and-scale-remote-team\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">remote employees<\/span><\/a><span style=\"font-weight: 400;\"> and strengthen your workforce.<\/span><\/p>\n<h2><b>Map out Personal Development Plans<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Upskilling demands time, effort, and money. There is no point in introducing upskilling initiatives if you don\u2019t measure progress and tie them to specific goals.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This is why it\u2019s important to map out Personal Development Plans (PDPs) for each employee. A PDP is a strategic tool that helps employees identify skill gaps, set goals, document a strategy, and measure progress.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">PDP goals need to be jointly set by the employee and manager (or mentor). What\u2019s important is setting goals tailored to each employee\u2019s skill set while being in line with the over-arching business goals.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, a <\/span><a href=\"https:\/\/www.mckinsey.com\/business-functions\/organization\/our-insights\/to-emerge-stronger-from-the-covid-19-crisis-companies-should-start-reskilling-their-workforces-now\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">McKinsey report<\/span><\/a><span style=\"font-weight: 400;\"> cited that when an international bank realized that its face-to-face sales model faced disruption due to the pandemic, it turned to virtual selling and created a tailored upskilling journey for its sales representatives.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The idea was to deepen their core sales skills while improving their virtual ways of working.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">According to <\/span><a href=\"https:\/\/www.clearreview.com\/why-personal-development-plans-dont-work\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Clear Review<\/span><\/a><span style=\"font-weight: 400;\">, PDP goals need to be:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Aligned<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Accountable<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Agile<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Assessable<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Mapping out PDPs adds structure to the process, <\/span><a href=\"https:\/\/krisp.ai\/blog\/virtual-team-communication\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">avoids miscommunication<\/span><\/a><span style=\"font-weight: 400;\">, and helps stakeholders track effectiveness with ease.<\/span><\/p>\n<h2><b>Create bite-sized training material<\/b><b><\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Learner engagement has always been a challenge for employee training and development programs. To add to it, the remote work environment makes it even more difficult to retain people\u2019s attention.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The question is: how do you engage your remote employees and encourage them to complete the <\/span><a href=\"https:\/\/shanebarker.com\/blog\/online-course-platforms\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">online courses<\/span><\/a><span style=\"font-weight: 400;\">? The answer lies in bite-sized training.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Bite-sized training refers to the creation of short and focused content pieces. Instead of providing your employees with a 30-page PDF, you need to create bite-sized modules that focus on a single objective.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That\u2019s not all, you should also incorporate visuals to make the information more digestible and memorable. You can use visuals such as:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Infographics<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Checklists<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Charts and graphs<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Roadmaps<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Flow charts<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Here\u2019s an example of a process infographic. Notice how it explains the steps in product design in an easy-to-understand manner.<\/span><\/p>\n<p><img loading=\"lazy\" class=\"alignnone wp-image-7797 size-full\" src=\"https:\/\/krisp.ai\/blog\/wp-content\/uploads\/2021\/02\/image2.jpg\" alt=\"upskilling employees\" width=\"640\" height=\"640\" srcset=\"https:\/\/krisp.ai\/blog\/wp-content\/uploads\/2021\/02\/image2.jpg 640w, https:\/\/krisp.ai\/blog\/wp-content\/uploads\/2021\/02\/image2-300x300.jpg 300w, https:\/\/krisp.ai\/blog\/wp-content\/uploads\/2021\/02\/image2-380x380.jpg 380w, https:\/\/krisp.ai\/blog\/wp-content\/uploads\/2021\/02\/image2-150x150.jpg 150w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/p>\n<p style=\"text-align: center;\"><i><span style=\"font-weight: 400;\">Source: Venngage<\/span><\/i><\/p>\n<h2><b>Offer a blended learning experience<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">When you\u2019re working with remote employees spread across time zones, it can get difficult to conduct regular instructor-led virtual training sessions.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At the same time, purely relying on self-paced learning strategies may also be ineffective as they might not be taken seriously by your employees.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The key is to include a mix of <\/span><a href=\"https:\/\/biz30.timedoctor.com\/synchronous-vs-asynchronous-communication\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">synchronous and asynchronous<\/span><\/a><span style=\"font-weight: 400;\"> training strategies and offer a blended learning experience.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For instance, you can host live training sessions once a month which can include simulations and collaborative exercises. At other times, you can offer mobile-friendly training modules that include a mix of formats such as PDFs, video recordings, <\/span><span style=\"font-weight: 400;\">quizzes<\/span><span style=\"font-weight: 400;\">, polls, animations, and more.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This lets employees learn and upskill at their own pace while retaining learner participation and engagement levels.<\/span><\/p>\n<h2><b>Use job aids<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">While <\/span><a href=\"https:\/\/krisp.ai\/blog\/remote-presentation\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">learner engagement<\/span><\/a><span style=\"font-weight: 400;\"> is one part of the story, the other half is ensuring your employees retain the knowledge they acquire from the upskilling training initiatives.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Upskilling employees can\u2019t be a one-time event. For it to impact performance, you need to incorporate tactics that promote continuous learning and development.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The use of <\/span><a href=\"https:\/\/venngage.com\/blog\/job-aid\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">job aids<\/span><\/a><span style=\"font-weight: 400;\"> is one such tactic.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Job aids support learning by providing quick information related to a job or task. Usually one-page or less, job aids need to be crisp, clear, and well-designed.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here\u2019s an example of a two-column format job aid that does a clear compare and contrast. This format makes it easy for readers to absorb and retain the information.<\/span><\/p>\n<p><img loading=\"lazy\" class=\"alignnone wp-image-7796 size-full\" src=\"https:\/\/krisp.ai\/blog\/wp-content\/uploads\/2021\/02\/image1.jpg\" alt=\"upskilling employees remote workforce\" width=\"640\" height=\"828\" srcset=\"https:\/\/krisp.ai\/blog\/wp-content\/uploads\/2021\/02\/image1.jpg 640w, https:\/\/krisp.ai\/blog\/wp-content\/uploads\/2021\/02\/image1-232x300.jpg 232w, https:\/\/krisp.ai\/blog\/wp-content\/uploads\/2021\/02\/image1-348x450.jpg 348w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/p>\n<p style=\"text-align: center;\"><i><span style=\"font-weight: 400;\">Source: Venngage<\/span><\/i><\/p>\n<h2><b>Assign mentors<\/b><b><\/b><\/h2>\n<p><span style=\"font-weight: 400;\">As we know, remote employees have a tendency to <\/span><a href=\"https:\/\/krisp.ai\/blog\/lonely-at-work\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">feel lonely<\/span><\/a><span style=\"font-weight: 400;\">, isolated, and disconnected which can prove to be a training barrier.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This is why it\u2019s a good idea to assign mentors as part of your upskilling training initiatives. This fosters a one-on-one relationship and provides a conducive learning environment.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">According to seven-time Chief Information Officer, <\/span><a href=\"https:\/\/www.cmswire.com\/leadership\/the-benefits-and-challenges-of-remote-mentorship-programs\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Mark Settle<\/span><\/a><span style=\"font-weight: 400;\">, \u201cThe mentor should serve as a non-judgmental sounding board for the mentee, giving the mentee an opportunity to think more creatively about ways in which they can develop their skills and abilities.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Apart from monitoring learner progress, mentors can also offer guidance and manage mentee expectations, helping them grow and reach their individual goals.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s a good idea to schedule <\/span><a href=\"https:\/\/krisp.ai\/blog\/remote-one-on-one-meetings\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">one-on-one meetings<\/span><\/a><span style=\"font-weight: 400;\"> over video conferencing to regularly check-in with mentees and address their concerns.<\/span><\/p>\n<h2><b>Offer training incentives<\/b><b><\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Between juggling meetings, to-do lists, and day-to-day responsibilities, employees may start treating upskilling initiatives as a tick-box exercise.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This will leave you with a group of disengaged employees who attend training sessions half-heartedly and wait to get done with them. Such an attitude is hardly effective.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In spite of investing all the time, money, and effort, your employees will leave these sessions without learning anything new.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">One of the ways to get employees excited about upskilling initiatives is by offering incentives and rewards. This serves as a motivational push, leading to an increase in engagement and participation.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here are the different types of training incentives and rewards you can offer your remote employees:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Gift cards<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Vouchers and discounts<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Recognition certificates<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Permit flexible hours or paid time off<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">One-time bonus<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Joanna Wallace and her team <\/span><a href=\"https:\/\/www.lessonly.com\/blog\/engaging-incentivized-employee-training\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">implemented this tactic<\/span><\/a><span style=\"font-weight: 400;\"> at CSX Transportation. They offered gifts and gift cards to motivate their fleet of drives to take up training programs.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">They would also make it a point to explain how these training programs would benefit them in their careers.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Speaking about the impact of the incentivized training program, Joanna said, \u201cIt was really, really successful with the employees because from time to time, to ensure that they actually retained the information after a test or after the course, I would send questions out.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">And we would randomly send to different employees within the region and each one would have to answer the questions. It became fun, where people were actually asking, \u2018Joanna when are your next questions coming out, what\u2019s the next course?\u2019\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Now, that\u2019s an example of a well-planned training incentive program.\u00a0<\/span><\/p>\n<h2><b>The takeaway: Strengthen your remote workforce by upskilling employees<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">We\u2019re living in times when it\u2019s crucial to prepare for what\u2019s to come and one of the most effective ways to future-proof your company is to invest in your employees.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These five strategies will help you upskill your employees and build a stronger workforce that drives growth.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If there\u2019s one thing 2020 taught us, it is adaptability. The coronavirus pandemic showed us how unpredictable life can be and when change hits, it\u2019s incredibly important to know how to pivot and adapt to those changing circumstances.\u00a0 While a few companies were already investing in upskilling employees, COVID-19 accelerated the process and emerged as [&hellip;]<\/p>\n","protected":false},"author":50,"featured_media":6160,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"two_page_speed":[]},"categories":[57],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.2 (Yoast SEO v23.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Upskill Your Remote Workforce and Boost Performance<\/title>\n<meta name=\"description\" content=\"Check these five strategies will help you upskill your employees and build a stronger workforce that drives growth.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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