


{"id":7321,"date":"2020-10-23T21:11:11","date_gmt":"2020-10-23T17:11:11","guid":{"rendered":"https:\/\/krisp.ai\/blog\/?p=7321"},"modified":"2024-07-04T13:28:47","modified_gmt":"2024-07-04T09:28:47","slug":"virtual-team-communication","status":"publish","type":"post","link":"https:\/\/krisp.ai\/blog\/virtual-team-communication\/","title":{"rendered":"How to Avoid Miscommunication While Managing a Remote Team"},"content":{"rendered":"<p><i><span style=\"font-weight: 400;\">\u201cI think you\u2019re on mute.\u201d<\/span><\/i><\/p>\n<p><i><span style=\"font-weight: 400;\">\u201cCan you see me? I can\u2019t see you.\u201d<\/span><\/i><\/p>\n<p><i><span style=\"font-weight: 400;\">\u201cYour voice is breaking up. Can you say that again?\u201d<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">How many times have you heard or said these phrases (and the like) in the last few months?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With most companies across the world working remotely, we can all agree that workplace communication has undergone a massive shift in the recent past.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But is it as straightforward as replacing face-to-face meetings with emails and <\/span><a href=\"https:\/\/krisp.ai\/blog\/communication-tools\/\"><span style=\"font-weight: 400;\">communication tools<\/span><\/a><span style=\"font-weight: 400;\">? Not quite.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Whether you\u2019re trying to set expectations, <\/span><a href=\"https:\/\/venngage.com\/blog\/communicate-strategy\/\"><span style=\"font-weight: 400;\">communicating strategy<\/span><\/a><span style=\"font-weight: 400;\">, or providing feedback &#8212; in addition to <\/span><b>what <\/b><span style=\"font-weight: 400;\">you say, virtual team communication needs you to also focus on <\/span><b>how <\/b><span style=\"font-weight: 400;\">you say it.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let\u2019s take a look at the six key steps leaders can take to avoid miscommunication while managing a remote team.<\/span><\/p>\n<h2><b>1. Establish clear communication guidelines<\/b><b><\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Imagine sending a company-wide announcement via an instant messaging app or asking for a project update through email. In both scenarios, the message is likely to get lost because the communication channel is clearly not appropriate for the kind of communication.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Instead of confusing your <\/span><span style=\"font-weight: 400;\">remote workers<\/span><span style=\"font-weight: 400;\">, establish clear communication guidelines that define:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Communication channels your company uses<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Purpose of every communication channel<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Rules of participation<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Expectations in terms of responses<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Broadly, there are two types of communication in a remote environment:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Synchronous: real-time communication (e.g. <\/span><span style=\"font-weight: 400;\">video conferencing<\/span><span style=\"font-weight: 400;\">, instant messaging apps, etc.)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Asynchronous: people can respond when they\u2019re available (e.g. emails, <\/span><a href=\"https:\/\/shanebarker.com\/blog\/project-management-tools\/\" rel=\"nofollow\"><span style=\"font-weight: 400;\">project management tools<\/span><\/a><span style=\"font-weight: 400;\">, etc.)<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">It\u2019s a good idea to use a mix of both. The choice boils down to the nature of your business, communication objectives, and the time zones your team is in.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, a fully remote company such as <\/span><span style=\"font-weight: 400;\">Buffer recommends<\/span><span style=\"font-weight: 400;\"> asynchronous communication.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">While they do use real-time communication for urgent situations and relationship building, they say, \u201creal-time meetings can create communication that isn\u2019t as inclusive as we would like.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It can be difficult for the full team to participate in and feel heard. If one person dominates the conversation, it\u2019s harder for others to jump in.\u201d<\/span><\/p>\n<h2><b>2. Keep your message simple and direct<\/b><b><\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The key to effective communication is keeping it simple and direct. This becomes all the more important when you\u2019re communicating with a distributed workforce.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>Remember:<\/strong> being direct does not give you the leeway to be rude.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Direct communication is about coming straight to the point and getting your message across clearly. Stick to actionable information and tailor your message to your audience.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, if you\u2019re communicating a high-level strategy to your team, focus on the main objective and high-level milestones. You can get into more specific details when communicating with smaller teams or individuals.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In addition to this, the founder of Lulemon, Chip Wilson, stresses the importance of specifying clear conditions.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cLeaving a request open-ended is tempting for people who fear coming across as too bossy or demanding, or for listeners who don\u2019t want to be held responsible to meet set conditions or deadlines,\u201d he writes in a <\/span><a href=\"https:\/\/www.forbes.com\/sites\/chipwilson\/2018\/05\/07\/how-to-build-a-culture-of-direct-communication-at-work\/#46b14d732b73\"><span style=\"font-weight: 400;\">Forbes article<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h2><b>3. Use visual communication<\/b><b><\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Would you rather listen to a speech on new company policies or read a fun infographic explaining the same?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s most probably going to be the latter.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That\u2019s because visuals have the power to engage, educate and motivate people. What\u2019s more, according to a <\/span><a href=\"https:\/\/www.psychologytoday.com\/ca\/blog\/get-psyched\/201207\/learning-through-visuals\"><span style=\"font-weight: 400;\">study<\/span><\/a><span style=\"font-weight: 400;\">, communicating with visuals also helps improve retention.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here are some ways to use visual communication in your remote workplace:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Use icons and infographics to make technical information easier to understand<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Communicate company process changes with diagrams and mind maps<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Create presentation slides to sum up action points after <\/span><span style=\"font-weight: 400;\">virtual meetings<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Provide checklists to help your team keep track of their tasks\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">In short, visuals help you improve virtual team communication without overwhelming people with too much information. They bring consistency in communication, ensuring everyone in the team is on the same page.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Take a look at this process diagram that breaks down processes into smaller steps, making it easier to understand and grasp. It lets you communicate high-level concepts and specific details in the same place, leaving no room for confusion.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-7325\" src=\"https:\/\/krisp.ai\/blog\/wp-content\/uploads\/2020\/10\/remote-team-collaboration-1.jpg\" alt=\"\" width=\"640\" height=\"495\" srcset=\"https:\/\/krisp.ai\/blog\/wp-content\/uploads\/2020\/10\/remote-team-collaboration-1.jpg 640w, https:\/\/krisp.ai\/blog\/wp-content\/uploads\/2020\/10\/remote-team-collaboration-1-300x232.jpg 300w, https:\/\/krisp.ai\/blog\/wp-content\/uploads\/2020\/10\/remote-team-collaboration-1-380x294.jpg 380w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/span><\/p>\n<p style=\"text-align: center;\"><i><span style=\"font-weight: 400;\">Source: Venngage<\/span><\/i><\/p>\n<h2><b>4. Document deadlines and expectations<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">You don\u2019t want to be in a place where poor communication on your part leads to missed deadlines, <\/span><a href=\"https:\/\/krisp.ai\/blog\/remote-team-conflict\/\"><span style=\"font-weight: 400;\">conflict<\/span><\/a><span style=\"font-weight: 400;\"> and dissatisfied employees.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">What\u2019s more, in a remote environment with people working in different timezones, the chances of being misunderstood are certainly higher.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">How do you avoid that? By documenting deadlines and expectations.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can create a timeline infographic or Gantt chart to demonstrate the responsibilities of each team member and their deadlines. This works as a reference document and promotes greater alignment in the team.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here\u2019s an example of a Gantt chart that accurately outlines the different tasks, people responsible and respective timelines. Notice how the tasks are color-coded for each department.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-7326\" src=\"https:\/\/krisp.ai\/blog\/wp-content\/uploads\/2020\/10\/remote-team-collaboration-2.jpg\" alt=\"\" width=\"640\" height=\"495\" srcset=\"https:\/\/krisp.ai\/blog\/wp-content\/uploads\/2020\/10\/remote-team-collaboration-2.jpg 640w, https:\/\/krisp.ai\/blog\/wp-content\/uploads\/2020\/10\/remote-team-collaboration-2-300x232.jpg 300w, https:\/\/krisp.ai\/blog\/wp-content\/uploads\/2020\/10\/remote-team-collaboration-2-380x294.jpg 380w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/span><\/p>\n<p style=\"text-align: center;\"><i><span style=\"font-weight: 400;\">Source: Venngage<\/span><\/i><\/p>\n<h2><b>5. Regularly check-in with your team<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">While remote working has its set of perks, one can\u2019t deny that it can also get very lonely.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Unlike a traditional set-up, you don\u2019t get to see each other that often but out of sight should not translate into out of mind.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As the manager or team leader, it\u2019s your responsibility to ensure your team feels included and heard, regardless of where they work.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This is why it\u2019s important to regularly check-in with your team members through daily or weekly meetings. The objective is to get an overview of their progress and address their challenges.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Make sure these meetings are agenda-driven so that everyone comes prepared and you get more done as a team.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Entrepreneur<\/span><span style=\"font-weight: 400;\"> suggests three meetings companies must have with their remote workforce:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">An initial meeting where you go over the processes and procedures your remote teams\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">A regular weekly or bi-weekly meeting with a published agenda<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">An optional one-on-one meeting slot to touch base with employees individually<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">While you don\u2019t want your team to be in meetings all day, these timely check-ins ensure everyone is on the right track and feels involved.<\/span><\/p>\n<h2><b>6. Cultivate a sense of community<\/b><b><\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Maintaining positive company culture is known to boost team morale, encourage <\/span><span style=\"font-weight: 400;\">team collaboration<\/span><span style=\"font-weight: 400;\"> and improve productivity.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When you work towards building a <\/span><a href=\"https:\/\/krisp.ai\/blog\/remote-team-culture\/\"><span style=\"font-weight: 400;\">strong remote work culture<\/span><\/a><span style=\"font-weight: 400;\"> and cultivating a sense of community, you automatically open the doors for communication. It gets easier for team members to communicate more openly with each other, leaving little or no room for misinterpretation.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In spite of not being around each other, taking conscious steps to establish connections that result in overcoming communication barriers.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here are some ways to cultivate a sense of community in your remote team:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Trust your team members to get their job done and avoid micromanaging<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Recognize employees for their hard work<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Make time for informal conversations through a dedicated Slack channel<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Host bi-weekly or monthly <\/span><a href=\"https:\/\/krisp.ai\/blog\/remote-team-building-tips\/\"><span style=\"font-weight: 400;\">remote team building<\/span><\/a><span style=\"font-weight: 400;\"> activities<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Taking these small steps will help you come closer as a team and create a sense of belonging, which is essential for remote work success.\u00a0<\/span><\/p>\n<h2><b>The takeaway: improve virtual team communication for better collaboration<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Remote or not, effective communication leads to happier and more satisfied employees.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As a leader, you need to make a conscious effort to ensure you\u2019re communicating clearly and every team member feels included.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These six tactics will certainly help you enhance virtual team communication while boosting employee morale and collaboration in the process.\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u201cI think you\u2019re on mute.\u201d \u201cCan you see me? I can\u2019t see you.\u201d \u201cYour voice is breaking up. Can you say that again?\u201d How many times have you heard or said these phrases (and the like) in the last few months? With most companies across the world working remotely, we can all agree that workplace [&hellip;]<\/p>\n","protected":false},"author":50,"featured_media":7331,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"two_page_speed":[]},"categories":[314,57],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.2 (Yoast SEO v23.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>6 Virtual Team Communication Tips for Managing a Remote Team<\/title>\n<meta name=\"description\" content=\"Let\u2019s take a look at the six key virtual team communication tips necessary to avoid miscommunication while managing a remote team.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/krisp.ai\/blog\/virtual-team-communication\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" 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