{"id":6962,"date":"2020-08-04T11:39:10","date_gmt":"2020-08-04T07:39:10","guid":{"rendered":"https:\/\/krisp.ai\/blog\/?p=6962"},"modified":"2022-11-08T13:39:48","modified_gmt":"2022-11-08T09:39:48","slug":"sitel-partners-with-krisp","status":"publish","type":"post","link":"https:\/\/krisp.ai\/blog\/sitel-partners-with-krisp\/","title":{"rendered":"Sitel Group Partners with AI Pioneer Krisp | Broadly Deploys Krisp Noise-Cancelling Software"},"content":{"rendered":"<blockquote><p>Sitel Group deploys noise-suppression tool, Krisp, in physical contact centers and for Sitel At Home operations to improve agent and customer experience.<\/p><\/blockquote>\n<p><a href=\"http:\/\/www.sitel.com\/\"><strong>Sitel Group<\/strong><\/a>, a leading global customer experience management provider that delivers more than 3.5 million customer experiences every day, today announced it has partnered with Krisp Technologies, Inc. to deploy\u00a0<a href=\"https:\/\/krisp.ai\/call-center\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"Krisp\"><strong>Krisp<\/strong><\/a>, the first-ever AI-based noise suppression tool that mutes background noise for agents and customers during calls. The technology is being deployed both for Sitel Group\u2019s contact centers and for Sitel at Home agents, working remotely.<\/p>\n<p>Sitel\u2019s customer experience expertise, coupled with Krisp\u2019s technology showcases the companies\u2019 commitment to improving both employee and customer experiences. In 2019, Sitel was the first business process outsourcer (BPO) to deploy the technology through Krisp Technology\u2019s Early Access Program for Krisp\u00ae application.<\/p>\n<blockquote><p>\u201cAt Sitel Group, we are committed to investing in artificial intelligence as part of our strategy to improve the employee experience and the customer experience for our clients\u2019 customers,\u201d said Ryan Maund, Chief Product and Innovation Officer at Sitel Group. \u201cOur strategic partnership with Krisp and our deployment of Krisp is the perfect example of a product that supports digital deflection of customer interactions and provides superior customer experiences for our clients and their customers through live voice interactions.\u201d<\/p><\/blockquote>\n<p>By implementing Krisp, Sitel agents can mute outbound background noise from other contact center agents, such as agent chatter and inbound background noise from the customer, such as cars passing by, a barking dog or a noisy home, creating a more seamless experience for the agent and the customer. As Sitel at Home continues to grow exponentially \u2013 the company has moved more than 80% of agents to their remote work model since March 2020 due to the COVID-19 pandemic \u2013 this technology has become even more relevant to the evolving model.<\/p>\n<p>In initial trials implementing the technology, Sitel has seen a 6% lower Average Handle Time (AHT) by eliminating the need to repeat information to customers, an 8% higher customer satisfaction (CSAT) scores and improved sales.<\/p>\n<p>Krisp works by using artificial intelligence (AI) to learn Sitel associates\u2019 voice and speech patterns, allowing the system to securely add an additional layer between the physical microphone and the desktop speaker to restrict any background noise from passing through to the agent end and the customer end. This noise reduction allows customers and associates\u2019 to more effectively communicate, regardless of their environment. Krisp\u2019s processing is located in the agent\u2019s desktop memory and does not store any call recordings and PII data for Sitel\u2019s associates or clients. The software works with all wired and wireless headsets, microphones and speakers.<\/p>\n<blockquote><p>\u201cWe are thrilled to work with Sitel and deploy Krisp for thousands of agents around the world,\u201d said Robert Schoenfield, COO at Krisp. \u201cBy eliminating background noise from customer calls, Sitel will be able to set a higher standard in customer experience, thus creating less attrition and more sales for its clients.\u201d<\/p><\/blockquote>\n<p><strong>About Sitel Group<\/strong><br \/>\nSitel Group\u2019s 90,000 people across the globe connect many of the world\u2019s best-known brands with their customers \u2013 3.5 million times every day. As a global customer experience (CX) management leader, we apply our 35+ years of industry-leading experience and the entrepreneurial spirit of our group\u2019s founders to deliver omnichannel experiences through voice, chat, social media and more to customers of our 400+ clients across all verticals \u2013 from Fortune 500 companies to local startups.<\/p>\n<p>Our group\u2019s breadth of capabilities \u2013 powered by our ecosystem of experts including innso, Learning Tribes, Sitel, Sitel Insights and TSC \u2013 go beyond business process outsourcing (BPO) to support every stage of the customer journey. We are redefining the contact center and improving business results by pairing innovative solutions \u2013 such as self-care and automation \u2013 with the human touch, emotion and empathy of our people.<\/p>\n<p>As a CX platform, we are powered by experts to deliver tailored CX solutions to fit our clients\u2019 needs through our consultative, customer-centric approach adding value at every touchpoint \u2013 regardless of location, channel or time of day.<\/p>\n<p><strong>About Krisp Technologies, Inc.<\/strong><br \/>\nKrisp\u00ae develops voice and audio technologies and applications to enhance the productivity, privacy and overall quality of daily communications. AI-powered Krisp is deployed across more than 100 million user devices and is the first and only noise cancellation application available that operates on laptops, desktops and mobile phones. Krisp works seamlessly across all network communications, conferencing apps, headphones and microphones. Krisp provides background noise muting for both outbound and inbound conversations in challenging conditions \u2013 home, call centers, shared workspaces, coffee shops and others to provide a consistent, high-quality user experience across all devices and environments.<\/p>\n<p>Download and experience Krisp at\u00a0<a href=\"https:\/\/krisp.ai\/call-center\/\"><strong>www.krisp.ai<\/strong><\/a>.<\/p>\n<p><a href=\"https:\/\/krisp.ai\/call-center\/\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-6971\" src=\"https:\/\/krisp.ai\/blog\/wp-content\/uploads\/2020\/08\/Screen-Shot-2020-08-04-at-11.42.10.png\" alt=\"krisp for call center\" width=\"1053\" height=\"474\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sitel Group deploys noise-suppression tool, Krisp, in physical contact centers and for Sitel At Home operations to improve agent and customer experience. Sitel Group, a leading global customer experience management provider that delivers more than 3.5 million customer experiences every day, today announced it has partnered with Krisp Technologies, Inc. to deploy\u00a0Krisp, the first-ever AI-based [&hellip;]<\/p>\n","protected":false},"author":22,"featured_media":6964,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"two_page_speed":[]},"categories":[417],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.2 (Yoast SEO v23.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Sitel Group Partners with AI Pioneer Krisp | Broadly Deploys Krisp Noise-Cancelling Software - Krisp<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sitel Group Partners with AI Pioneer Krisp | Broadly Deploys Krisp Noise-Cancelling Software - Krisp\" \/>\n<meta property=\"og:description\" content=\"Sitel Group deploys noise-suppression tool, Krisp, in physical contact centers and for Sitel At Home operations to improve agent and customer experience. 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