{"id":6946,"date":"2020-07-28T22:27:10","date_gmt":"2020-07-28T18:27:10","guid":{"rendered":"https:\/\/krisp.ai\/blog\/?p=6946"},"modified":"2024-07-04T12:52:43","modified_gmt":"2024-07-04T08:52:43","slug":"messaging-etiquette-tips","status":"publish","type":"post","link":"https:\/\/krisp.ai\/blog\/messaging-etiquette-tips\/","title":{"rendered":"10 Messaging Etiquette Tips for Work-From-Home Professionals"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Remote workers usually don&#8217;t have the option to win over their clients or business collaborators in person. All you&#8217;ve got are messaging and calling. Messaging is the trickiest method of communication because the reader can&#8217;t assess your tone of speaking. They will form an image of you (or your company) from that string of words they find on their screen.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In order to make a good impression, close more deals, and strengthen your business relationships, you need to be professional and respectful when messaging. Lack of messaging etiquette can raise unnecessary issues that will reflect badly on your business. Don\u2019t let that happen.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With the following messaging etiquette tips, you\u2019ll learn all the basics about respectful and professional messaging. Let\u2019s get started.<\/span><\/p>\n<h2><b>1. Choose an Appropriate Communication Method<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">If you want to start a conversation with a client or business collaborator and you haven\u2019t yet agreed on the method of communication, be careful what you&#8217;ll choose. With numerous options out there, you can easily fall into the trap of starting the communication on a less professional platform.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As useful as messaging apps such as WhatsApp, Viber, or Facebook Messenger are, they are mostly used for personal communication. Unless the person on the other side of the conversation has stated that they want to communicate through such a channel, avoid them. Opt for more professional platforms such as:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Slack<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">HipChat<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Google Hangouts Chat<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Flockdown<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Twist<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">These apps offer single messaging, group chat options, file sharing, video conferencing for <\/span><a href=\"https:\/\/krisp.ai\/blog\/productive-remote-meeting\/\"><span style=\"font-weight: 400;\">remote meetings<\/span><\/a><span style=\"font-weight: 400;\">, the possibility of integration with other apps and platforms, etc. Many businesses already use apps like this, so they will be familiar with the interface and used to all the useful features.<\/span><\/p>\n<h2><b>2. Use Appropriate Greetings and Goodbyes<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Messaging is less formal than e-mailing but if it&#8217;s used for business there are texting etiquette you should respect. In business, you&#8217;ll hardly reach a level of closeness when it&#8217;s okay to write &#8220;What&#8217;s up&#8221;, &#8220;I&#8217;m out&#8221; and similar. Regardless of the method of communication, some level of professionalism needs to be present always.<\/span><\/p>\n<div style=\"width: 100%; height: 0; padding-bottom: 75%; position: relative;\"><iframe title=\"Giphy gif\" class=\"giphy-embed\" style=\"position: absolute;\" src=\"https:\/\/giphy.com\/embed\/26mE6F2ZC4RoJCyDC\" width=\"100%\" height=\"100%\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Greet the recipient with \u201cHello\u201d, \u201cGood morning,\u201d \u201cGood evening\u201d and always inform them when you\u2019re leaving the chat. Disappearing like a ghost without saying goodbye will leave the recipient waiting for response endlessly.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Also, just popping up without any greeting is unacceptable. You may be picking up where you left off yesterday, but you should still greet the people in the chat. Starting the conversation with requirements and orders can turn you into the least favorite person in the chat.\u00a0\u00a0<\/span><\/p>\n<h2><b>3. Provide Prompt-Responses<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Isn&#8217;t it irritating when some read your message and simply ignores it? In business communication, speed is everything. If you don&#8217;t respond promptly you can seem uninterested or careless. And you don&#8217;t want that.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">During your work hours, acknowledge and provide an answer to the message as quickly as you can. It will show your dedication and seriousness in business.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When you get caught up in some other work, don\u2019t just read the message and think that you\u2019ll respond later. Not only can you forget to answer, but that \u201cseen\u201d notification without any response will annoy the recipient. Whenever you don\u2019t have the time to answer the message, acknowledge that you\u2019ve read it and reply that you\u2019ll send an answer a bit later.\u00a0<\/span><\/p>\n<h2><b>4. Stay Away from Multi-Messaging<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Sending messages in a word-per-word manner can be fun among friends, but the work environment isn&#8217;t a place for that. One thought should be kept within one message. Cutting it off in multiple segments is unnecessary and unprofessional.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Over-replying can be overwhelming and hard for the recipients to pick up the thread. Facebook\u2019s study \u201c<\/span><span style=\"font-weight: 400;\">The Art of Digital Messaging<\/span><span style=\"font-weight: 400;\">\u201d has reported that 37% of global respondents deemed it bad etiquette to over reply.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Longer content can be separate in different messages, however, creating different paragraphs within one message can be a safer solution. You\u2019ll avoid the possibility that someone will swoop in and break your thread with questions and responses.\u00a0<\/span><\/p>\n<h2><b>5. Be Aware of Different Time Zones<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Imagine waking up and seeing ten messages from your business partner or colleague. While you were sleeping they\u2019d been sending you one message after another, questioning your absence, and demanding an instant answer. That would annoy, wouldn\u2019t it?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The ability of global cooperation that the digital era has enabled us is great. However, we have to adapt to this concept. If you are talking to someone from a different country or continent you have to be mindful of their time zone.<\/span><\/p>\n<div style=\"width: 100%; height: 0; padding-bottom: 100%; position: relative;\"><iframe title=\"Giphy gif\" class=\"giphy-embed\" style=\"position: absolute;\" src=\"https:\/\/giphy.com\/embed\/2yvQYOmov7LtE835VC\" width=\"100%\" height=\"100%\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Don\u2019t ask for a quick answer or urgent help when it\u2019s 2 a.m. in the recipient\u2019s country. In fact, don\u2019t message them at all. You can use apps such as <\/span><a href=\"https:\/\/www.worldtimebuddy.com\/\"><span style=\"font-weight: 400;\">World Time Buddy<\/span><\/a><span style=\"font-weight: 400;\"> to keep track of the time zone in multiple locations.\u00a0\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/krisp.ai\/blog\/how-to-be-productive-working-from-home\/\"><span style=\"font-weight: 400;\">Working from home<\/span><\/a><span style=\"font-weight: 400;\"> doesn&#8217;t mean that a person has to be available 24\/7. Everyone deserves some privacy and disturbing others at an inappropriate time isn&#8217;t very professional.\u00a0<\/span><\/p>\n<h2><b>6. Pay Attention to Cultural Differences<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">A potential speed bump in global collaboration is the lack of knowledge of cultural differences. The digital age has enabled cooperation with talented people from around the globe but it is up to us to maintain those relationships.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you are messaging with someone that is from a different culture, you should do some research on their traditions, cultural background, language, polite manners in that country, etc. The difference can be huge and you can easily insult the recipient with something simple like a lighthearted joke.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Just to be safe, avoid taboo subjects and controversial topics such as politics and religion. That\u2019s dangerous ground to walk on in any country.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can also check the dates for the most important religious holidays and cultural events in their country. In that way, you\u2019ll know not to bother them on those days. Showing respect with small actions such as those will take you a long way.\u00a0<\/span><\/p>\n<h2><b>7. Be Direct and Clear\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Messaging is supposed to be concise so keep your message content at a minimum. Deliver the information directly and be clear about your expectations, requirements, and proposition.<\/span><\/p>\n<div style=\"width: 100%; height: 0; padding-bottom: 56%; position: relative;\"><iframe title=\"Giphy gif\" class=\"giphy-embed\" style=\"position: absolute;\" src=\"https:\/\/giphy.com\/embed\/l2Sq1s7U0ReCLxMFG\" width=\"100%\" height=\"100%\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Unless it is necessary for you to send an elaborate message, leave the longer conversations for audio or video calls. Messages should be short and sweet. There is no need for long introductions and beating around the bush. Aim for efficiency and productivity that comes from concise and clear messages.\u00a0<\/span><\/p>\n<h2><b>8. Avoid Sarcasm and Irony<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Sarcastic jokes and ironic responses can easily be wrongly interpreted. Before you know it, your sarcastic humor will lead to disbalance in your business relationship. Considering that people can\u2019t hear your tone of voice or see your face in messages, avoiding sarcasm and irony is important.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Even if you get closer to your colleagues or partners, you should still remember that you are a working professional. Making jokes and being friendly can be acceptable in some situation, however, you should stick to safe humor that won\u2019t hurt anyone\u2019s feelings.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Business is business, and you don\u2019t want to lose clients or colleagues because of something silly as sarcasm. The problem with it is that jokes can be seen as attracts or insults and in seconds everything can go downhill.\u00a0<\/span><\/p>\n<h2><b>9. Proofread Your Messages<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Whether you&#8217;re texting, messaging, emailing, or sending a message in a bottle, if the recipient is somehow related to your business, there is no room for spelling and grammar mistakes. Poorly written messages will leave the recipient puzzling if you are illiterate or just careless. Either way, their opinion of you won\u2019t be the greatest.<\/span><\/p>\n<div style=\"width: 100%; height: 0; padding-bottom: 56%; position: relative;\"><iframe title=\"Giphy gif\" class=\"giphy-embed\" style=\"position: absolute;\" src=\"https:\/\/giphy.com\/embed\/yLV9y5wb0Qb1m\" width=\"100%\" height=\"100%\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">In professional communication, you need to present yourself in the best light. To do so, your messages need to be free of any catastrophic grammar and spelling mistakes. They aren\u2019t just hurtful for your reputation but they can also create misunderstandings.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Before you send any message (even if it\u2019s a three-word message), proofread it. It will only take a few seconds of your time, but it will mean a lot for your business communication. Proofreading is one of the most important rules of appropriate business messaging behavior.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When sending longer messages or informal business proposals, you can team up with professional writers or editors that can revise your message. Writing companies such as <\/span><a href=\"https:\/\/www.trustmypaper.com\/\"><span style=\"font-weight: 400;\">TrustMyPaper<\/span><\/a><span style=\"font-weight: 400;\"> have affordable editing services and a variety of experts in different fields. The expertise of professional editors and writers can help you perfect the message.\u00a0<\/span><\/p>\n<h2><b>10. Know When It\u2019s Time to Pick up the Phone<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Some conversations can&#8217;t be properly conducted through messages. It is up to you to assess when you need to give someone a call instead of message them. A lot of people don\u2019t feel comfortable with calling others, but sometimes you\u2019ll have no other choice.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Long conversations should be left for <\/span><a href=\"https:\/\/krisp.ai\/blog\/how-to-set-up-conference-call\/\"><span style=\"font-weight: 400;\">audio or video calls<\/span><\/a><span style=\"font-weight: 400;\">. Serving such information through messages can be overwhelming and confusing. That\u2019s why giving someone a call is the only solution in certain situations.<\/span><\/p>\n<div style=\"width: 100%; height: 0; padding-bottom: 75%; position: relative;\"><iframe title=\"Giphy gif\" class=\"giphy-embed\" style=\"position: absolute;\" src=\"https:\/\/giphy.com\/embed\/w9xqv7uWcPe2HRZ5sX\" width=\"100%\" height=\"100%\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Aside from more elaborate topics, you should call your colleagues and partners when you can&#8217;t seem to come to an understanding through messages. If you&#8217;ve been trying to explain something unsuccessfully, suggest scheduling a call to clear that out. You\u2019ll save both of you valuable time.\u00a0<\/span><\/p>\n<h2><b>Be Respectful and You\u2019ll Get Respect<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">How you position yourself in conversations is how people will perceive you. Being respectful and professional will positively reflect on your business collaborations. That\u2019s why messaging etiquette exists and that\u2019s why it needs to be respected.<\/p>\n<p><\/span><\/p>\n<p>Read next: <a href=\"https:\/\/krisp.ai\/blog\/business-texting-tips\/\">12 Business Texting Tips for Your Productivity\u00a0<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Remote workers usually don&#8217;t have the option to win over their clients or business collaborators in person. All you&#8217;ve got are messaging and calling. Messaging is the trickiest method of communication because the reader can&#8217;t assess your tone of speaking. They will form an image of you (or your company) from that string of words [&hellip;]<\/p>\n","protected":false},"author":40,"featured_media":6951,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"two_page_speed":[]},"categories":[57],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.2 (Yoast SEO v23.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>10 Messaging Etiquette Tips for Work-From-Home Professionals - Krisp<\/title>\n<meta name=\"description\" content=\"Lack of messaging etiquette can raise unnecessary issues that may reflect on your business. 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