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Most AI works around the conversation. Krisp works inside it.<\/p>\n
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Krisp Voice AI is a real-time voice infrastructure that operates at the audio layer \u2014 inside the live call, before voice reaches an agent, an ASR engine, or any downstream system. For call centers, that means noise eliminated, accents converted, and language barriers removed in real time, while the interaction is still happening.<\/p>\n
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Today, we’re significantly expanding one of those capabilities.<\/p>\n
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Krisp Accent Conversion converts agents’ accents in real time, on device, so customers hear a clearer, more familiar voice \u2014 while the agent’s own voice, tone, and personality are fully preserved.<\/p>\n
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The results across deployments speak for themselves: NPS up 99%, sales conversions up 26%, customer satisfaction up 15%, and average handle time down 25%.<\/p>\n
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Until now, Accent Conversion has converted to neutral US English. Purpose-built for the North American market, it delivered strong, measurable results there.<\/p>\n
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Today, that changes.<\/p>\n
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Agents with Indian, Filipino, African, Middle Eastern, or Pakistani accents can now convert their voice to natural, standard British English \u2014 in real time, on device, with no changes to how they work.<\/p>\n
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For call centers and BPOs serving the UK market, this is the solution that was missing. Customers are sensitive to accent mismatch. An unfamiliar accent can quietly reduce trust, affect comprehension, and drag down CSAT and NPS \u2014 regardless of how professionally the agent handles the call. US English output improved the situation for UK-serving teams, but it wasn’t the complete answer. British English is.<\/p>\n
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Indian Accent Conversion to British English<\/p>\n