Customer conversations don\u2019t always happen in ideal conditions.<\/p>\n
<\/p>\n
People call from busy streets, crowded homes, noisy offices. They speak with different accents, switch languages mid-sentence, or deal with poor network quality. For agents, that often means missed words, repeated questions, longer calls, and unnecessary frustration for both sides.<\/p>\n
<\/p>\n
Today, we\u2019re introducing Live Captions<\/strong>, a new Agent Assist feature designed to solve exactly that.<\/p>\n <\/p>\n Live Captions provides real-time, highly accurate captions of the customer\u2019s speech<\/strong> directly inside the Krisp Widget<\/strong>, in a non-intrusive way<\/strong> that doesn\u2019t interfere with the agent\u2019s screen, tools, or workflows. Captions appear alongside the call, without blocking CRM systems, ticketing tools, or softphone interfaces agents rely on.<\/p>\n <\/p>\n Agents can turn Live Captions on as needed during difficult moments in a call and continue working exactly as they normally do.<\/p>\n <\/p>\n No integrations. No setup. It works out of the box<\/strong> with Krisp.<\/p>\n <\/p>\n Live Captions is purpose-built for live customer conversations, where audio conditions are unpredictable:<\/p>\n <\/p>\n <\/p>\n Live Captions works seamlessly alongside Krisp Noise Cancellation<\/strong> and Accent Conversion<\/strong>, adding another layer of clarity without adding complexity.<\/p>\n <\/p>\n When agents clearly understand what customers are saying:<\/p>\n <\/p>\nReal-time clarity, when agents need it most<\/strong><\/h3>\n
Built for real-world call conditions<\/strong><\/h3>\n
\n
Why this matters<\/strong><\/h3>\n