{"id":21581,"date":"2025-05-21T17:23:12","date_gmt":"2025-05-21T13:23:12","guid":{"rendered":"https:\/\/krisp.ai\/blog\/?p=21581"},"modified":"2025-05-21T17:55:51","modified_gmt":"2025-05-21T13:55:51","slug":"ai-agent-assist","status":"publish","type":"post","link":"https:\/\/krisp.ai\/blog\/ai-agent-assist\/","title":{"rendered":"Introducing Krisp AI Agent Assist"},"content":{"rendered":"

Real-time and post-call assistant\u2014designed for call center agents<\/b><\/p>\n

 <\/p>\n

In today\u2019s fast-paced contact centers, agents face more pressure than ever. They’re expected to resolve complex issues quickly, navigate fragmented systems, and maintain high customer satisfaction\u2014all in a matter of minutes. But critical knowledge isn\u2019t always accessible in the moment, summaries take time, and coaching often comes too late to make a difference.<\/span><\/p>\n

 <\/p>\n

Krisp already enhances agent and customer experiences through real-time Speech Assist technologies such as <\/span>Noise Cancellation<\/span><\/a>, <\/span>Accent Conversion<\/span><\/a>, and <\/span>Live Interpreter<\/span><\/a>. Now, we\u2019re going beyond voice clarity\u2014bringing <\/span>in-the-moment assistance<\/b> and <\/span>post-call guidance<\/b> to every conversation.<\/span><\/p>\n

 <\/p>\n

Krisp AI Agent Assist<\/b> answers this challenge.<\/span><\/p>\n

 <\/p>\n

Agent Assist helping at every step of call lifecycle
\n<\/span><\/h2>\n

 <\/p>\n

Agent Assist provides intelligent support <\/span>before, during, and after<\/b> each call. Whether it\u2019s surfacing the right answer in the heat of a customer conversation or generating a clear, actionable summary when the call ends, Agent Assist is designed to help agents move faster, stay on track, and continuously grow.<\/span><\/p>\n

 <\/p>\n

With <\/span>AI-powered summaries<\/b>, <\/span>context-aware Knowledge Chat<\/b>, and <\/span>built-in performance feedback<\/b>, it transforms the agent experience\u2014without requiring any process change.<\/span><\/p>\n

 <\/p>\n

\"\"<\/p>\n

What\u2019s inside Krisp AI Agent Assist<\/span><\/h2>\n

\u2705 <\/span>Knowledge Chat<\/b>
\n<\/b>Call-aware, real-time answers from your company\u2019s knowledge base, delivered during and after calls with clear source citations<\/span><\/p>\n

 <\/p>\n

\u2705 <\/span>After-call Summary<\/b>
\n<\/b>Instant AI-generated summaries with follow-up notes, call metrics, and agent performance feedback\u2014so agents can wrap up and improve faster<\/span><\/p>\n

 <\/p>\n

\u2705 <\/span>Tangible impact<\/b>
\n<\/b>Optimizes AHT, increases FCR, and improves CSAT and ESAT\u2014improving agent productivity on every call, without waiting for manual reviews<\/span><\/p>\n

 <\/p>\n

\u2705 <\/span>Enterprise-readiness<\/b>
\n<\/b>Secure, private, and fully compatible with your existing CX platforms<\/span><\/p>\n

 <\/p>\n

Empower your agents. Improve every call.<\/span><\/h2>\n

Agent Assist is not just about automation\u2014it\u2019s about enabling agents to do their best work. By reducing noise, surfacing what matters, and offering timely feedback, Krisp AI Agent Assist helps contact centers create a more efficient, empowered, and motivated agent workforce.<\/span><\/p>\n

 <\/p>\n

We\u2019re excited to bring this next-generation support to our customers.<\/span><\/p>\n

 <\/p>\n

Learn more and request a demo<\/b><\/a> to see how Krisp AI Agent Assist can transform your contact center operations and customer experience.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Real-time and post-call assistant\u2014designed for call center agents   In today\u2019s fast-paced contact centers, agents face more pressure than ever. They’re expected to resolve complex issues quickly, navigate fragmented systems, and maintain high customer satisfaction\u2014all in a matter of minutes. But critical knowledge isn\u2019t always accessible in the moment, summaries take time, and coaching often […]<\/p>\n","protected":false},"author":22,"featured_media":21586,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"two_page_speed":[]},"categories":[413],"tags":[],"acf":[],"yoast_head":"\nIntroducing Krisp AI Agent Assist: Real-time Assistant for Call Center Agents<\/title>\n<meta name=\"description\" content=\"Discover Krisp AI Agent Assist\u2014real-time and post-call tools that boost agent speed, accuracy, and satisfaction in every contact center conversation.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/krisp.ai\/blog\/ai-agent-assist\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Introducing Krisp AI 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