{"id":18303,"date":"2024-11-21T18:50:31","date_gmt":"2024-11-21T14:50:31","guid":{"rendered":"https:\/\/krisp.ai\/blog\/?p=18303"},"modified":"2025-03-11T18:59:57","modified_gmt":"2025-03-11T14:59:57","slug":"krisp-and-8x8-partner-to-power-contact-centers-with-voice-ai","status":"publish","type":"post","link":"https:\/\/krisp.ai\/blog\/krisp-and-8x8-partner-to-power-contact-centers-with-voice-ai\/","title":{"rendered":"Krisp and 8&#215;8 Partner to Power Contact Centers with Voice AI"},"content":{"rendered":"<p><strong>BERKELEY, Calif., November 21, 2024<\/strong> \u2013 Krisp Technologies, Inc., the world\u2019s first AI-powered Voice CX platform provider, has partnered with 8&#215;8 to deliver Krisp\u2019s cutting-edge voice AI applications to joint 8&#215;8 customers through the 8&#215;8 Technology Partner Ecosystem.<\/p>\n<p>&nbsp;<\/p>\n<p>This new partnership expands the availability and accessibility of Krisp&#8217;s AI-powered applications for joint 8&#215;8 customers, including:<\/p>\n<ul>\n<li>Bidirectional noise and voice cancellation \u2013 Eliminates background noise and voices in real time<\/li>\n<li>AI Live Interpreter \u2013 Enables instant language interpretation<\/li>\n<li>AI Accent Localization \u2013 Adapts accents for improved comprehension<\/li>\n<\/ul>\n<p>With Krisp, joint 8&#215;8 customers can now further boost call quality, productivity, and customer satisfaction like never before.<\/p>\n<p>&nbsp;<\/p>\n<p>Krisp\u2019s Voice AI drives real-time communication enhancements on the 8&#215;8 platform, boosting AHT, CSAT, and ESAT scores. Features like AI Live Interpreter and Accent Localization empower agents globally to work more efficiently, achieving higher comprehension and satisfaction.<\/p>\n<p>&nbsp;<\/p>\n<p>&#8220;Organizations are rapidly adopting AI to elevate customer interactions,&#8221; said Sue Fernand, Sr. Director of Business Development at 8&#215;8. &#8220;By partnering with Krisp and integrating its voice AI, our customers enjoy enhanced call quality and comprehension, empowering agents and customers to communicate effortlessly.\u201d<\/p>\n<p>&nbsp;<\/p>\n<p>&#8220;We are thrilled to join the 8&#215;8 Technology Partner Ecosystem,&#8221; said Robert Schoenfield, Krisp\u2019s EVP of Licensing and Partnerships. \u201c8&#215;8 is dedicated to delivering exceptional quality for their customers, and Krisp amplifies this commitment with Voice AI that enables clearer, more productive interactions for contact centers globally.\u201d<\/p>\n<p>&nbsp;<\/p>\n<p>8&#215;8 and Krisp customers can now access the integrated application <a href=\"https:\/\/www.8x8.com\/products\/integrations\/krisp\">here<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>About Krisp<\/strong><\/h3>\n<p>Founded in 2017, Krisp pioneered the world\u2019s first AI-powered Voice Productivity software. Krisp\u2019s Voice AI technology enhances digital voice communication through audio cleansing, noise cancelation, accent localization, and call transcription and summarization. Offering full privacy, Krisp works on-device, across all audio hardware configurations and applications that support digital voice communication. Today, Krisp has transcribed over 20 million calls and processes over 75 billion minutes of voice conversations every month, helping businesses harness the power of voice to unlock higher productivity and deliver better business outcomes.<\/p>\n<p>Learn more at <a href=\"https:\/\/krisp.ai\/\">www.krisp.ai<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>BERKELEY, Calif., November 21, 2024 \u2013 Krisp Technologies, Inc., the world\u2019s first AI-powered Voice CX platform provider, has partnered with 8&#215;8 to deliver Krisp\u2019s cutting-edge voice AI applications to joint 8&#215;8 customers through the 8&#215;8 Technology Partner Ecosystem. &nbsp; This new partnership expands the availability and accessibility of Krisp&#8217;s AI-powered applications for joint 8&#215;8 customers, [&hellip;]<\/p>\n","protected":false},"author":22,"featured_media":18305,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"two_page_speed":[]},"categories":[417,1,416],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.2 (Yoast SEO v23.6) - 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