In the fast-paced world of Customer Experience (CX), staying ahead of the curve is essential. These highly curated CX thought leaders have made significant impacts, sharing their knowledge and expertise to help businesses and professionals deliver exceptional customer experiences. Let’s take a closer look at these influential figures.<\/p>\n
Bruce Temkin is the co-founder of the Customer Experience Professionals Association (CXPA), and recently embarked on a mission to leverage technology and interconnectivity to enhance the human experience. He\u2019s carrying the torch to educate, inspire, and empower leaders to understand how they can better serve the needs of ALL that they serve, including customers, employees, partners, and the communities within which they operate.
\nTalks about: Experience Management (XM), CX, Human Experience (HX), and disruptive technology<\/p>\n
Follow Bruce on LinkedIn<\/a><\/strong><\/p>\n Katie Stabler CCXP is an author, certified CX professional, and speaker who helps organizations design customer-driven cultures and build strategies for improving customer experiences. Follow Katie on LinkedIn<\/a><\/strong><\/p>\n Jay Nathan is a 20-year SaaS leader, CX and Growth expert, helping organizations drive success through effective customer-centric strategies. Follow Jay on LinkedIn<\/a><\/strong><\/p>\n Annette Franz is a two-time author, CX enthusiast, and one of Forbes \u201c100 Most Influential Tech Women on Twitter.\u201d With almost 50k followers on social media, Annette shares her passion and knowledge to empower businesses to deliver exceptional customer experiences and build winning organizations that put the customer at the heart of what they do. Follow Anette on LinkedIn<\/a><\/strong><\/p>\n An under-the-radar industry titan, Lisa Stoner heads up Global Support Operations at Meta and has scaled and led support teams of 25K+ across globally across numerous verticals. Follow Lisa on LinkedIn<\/a><\/strong><\/p>\n Cheryl Odee Helm has over 30 years of experience consulting for contact centers and heads up Helm Communications, a consultancy specializing in contact center technologies, operations management, and designing solutions specifically to meet customer expectations. Follow Cheryl on LinkedIn<\/a><\/strong><\/p>\n Nate Brown is the Co-Founder of the CX Accelerator community and avid CX transformation accelerator, specializing in empowering employees to deliver on CX\u2019s promise. Follow Nate on LinkedIn<\/a><\/strong><\/p>\n Known as the \u201cCustomer Experience Rockstar,\u201d James Dodkins is a CX expert, keynote speaker, and former rockstar who combines humor and practical advice to help organizations create memorable, end-to-end customer journeys and experiences. Follow James on LinkedIn<\/strong><\/a><\/p>\n Dave Michels is an analyst for TalkingPointz and self-proclaimed Enterprise Communications Protagonist<\/em>, advocating for better communication and end-user strategies. Follow Dave on LinkedIn<\/a><\/strong><\/p>\n Tom Lewis is a global leader in solution architecture and client success, with a passion for driving growth and innovation through a combination of Customer Experience Strategy and AI Enabled Technology. Follow Tom on LinkedIn<\/a><\/strong><\/p>\n Martin Hill-Wilson is a thought leader in the areas of contact centers, CX, and diversity, equity, and inclusion (DEI). He hosts webinars and publishes whitepapers to educate the industry on the latest trends and strategies. Follow Martin on LinkedIn<\/a><\/strong><\/p>\n Colin Shaw is the CEO of Beyond Philosophy and author of multiple books on CX. His thought leadership provides insights into the psychology behind CX and practical methods for elevating CX to his social media following of nearly 300K CX professionals. Colin’s mission is to enable businesses to create emotionally engaging customer experiences that drive growth and loyalty. Follow Collin on LinkedIn<\/a><\/strong><\/p>\n Dr. Natalie Petouhoff is a best-selling author, speaker, and CX and DEI specialist, bringing a unique blend of expertise to the field to advance the state of CX for organizations and professionals globally. She has over 60K social media followers and for good reason. Follow Natalie on LinkedIn<\/a><\/strong><\/p>\n Susan Hash is a seasoned customer experience professional, known for her insightful articles and engaging social media presence. With a strong background in contact centers, she shares valuable strategies and industry trends to enhance customer interactions. Follow Susan on LinkedIn<\/a><\/strong><\/p>\n Shep Hyken is a renowned customer service and CX expert who has authored several best-selling books. He is a sought-after keynote speaker and consultant, helping organizations create unforgettable customer experiences. Follow Shep on LinkedIn<\/a><\/strong><\/p>\n Dennis Wakabayashi leads multiple CX communities. He\u2019s a seasoned CX professional who shares his knowledge and experience to help organizations improve their customer experiences. Follow Dennis on LinkedIn<\/a><\/strong><\/p>\n Mike Aoki is a recognized expert in contact center leadership and CX. As a keynote speaker, he shares his knowledge on building effective customer-centric strategies.2. Katie Stabler CCXP<\/h3>\n
\nTalks about: CX, CX Strategy, Customer-driven cultures<\/p>\n3. Jay Nathan<\/h3>\n
\nTalks about: Growth, Customer Experience, SaaS Go-to-market, and Customer Centricity<\/p>\n4. Annette Franz<\/h3>\n
\nTalks about: Customer Understanding, putting the \u2018customer\u2019 in Customer Experience, Customer-Centricity, CX and EX<\/p>\n5. Lisa Stoner<\/h3>\n
\nTalks about: Enterprise CX, Global Support Operations, cultural transformation, and Customer Loyalty<\/p>\n6. Cheryl Odee Helm<\/h3>\n
\nTalks about: CX, Contact Center Operations, Technology in the Contact Center, and Contact Center Management<\/p>\n7. Nate Brown<\/h3>\n
\nTalks about: CX, the Customer Journey, Voice of the Customer (VoC), and Employee Engagement, CX Transformation<\/p>\n8. James Dodkins<\/h3>\n
\nTalks about: CX, Corporate Culture, Personalization and Customer Centricity<\/p>\n9. Dave Michels<\/h3>\n
\nTalks about: Enterprise communications, industry analysis, end-user strategy and business communications.<\/p>\n10. Tom Lewis<\/h3>\n
\nTalks about: CX trends and transformation, Generative AI, Customer Expectations<\/p>\n11. Martin Hill-Wilson<\/h3>\n
\nTalks about: CX evolution, Customer Contact Strategy, and DEI<\/p>\n12. Colin Shaw<\/h3>\n
\nTalks about: CX, Customer Experience & Marketing, Consumer Behavior, Building emotional equity with customers<\/p>\n13. Dr. Natalie Petouhoff<\/h3>\n
\nTalks about: CX, AI, Employee Experience (EX), and DEI<\/p>\n14. Susan Hash<\/h3>\n
\nTalks about: CX, contact center management strategies, AI & CCaaS<\/p>\n15. Shep Hyken<\/h3>\n
\nExpertise: Customer Service & CX<\/p>\n16. Dennis Wakabayashi<\/h3>\n
\nTalks about: CX, Enterprise Support, Digital Marketing, and Customer Experience Transformation<\/p>\n17. Mike Aoki<\/h3>\n
\nTalks about: Contact Center CX, sales training, customer care<\/p>\n